Panasonic KXFPC95 KXFPC95 User Guide - Page 112

KX-FP95 KX-FP96 Proof of Purchase Panasonic FAX ADVANTAGE PROGRAM Free peace of mind, direct from Panasonic NO EXTRA COST FAX ADVANTAGE PROGRAM s 1-year limited warranty 1 parts & labor s Toll-free help line s Free overnight replacement 3 and repair program The Panasonic Fax Advantage Consumer Service Program. Panasonic knows that if your fax machine is not up and running, neither is your business. That's why we created the Panasonic Fax Advantage Program. Included at no extra cost with the purchase of a Panasonic Fax Machine, the Fax Advantage Program can provide a free replacement unit3 overnight if your original unit is in need of repair. Here's how it works: 1. If you have a problem with your fax while it is covered by the oneyear limited warranty1, call our toll-free help-line at 1-800-HELPFAX2. 2. Talk to one of our technical experts to diagnose your problem over the phone. 3. If repairs are necessary and you are entitled to service under the terms and conditions of the limited warranty4, we will send a refurbished replacement unit to you overnight or second business day delivery, depending on the time of your call. A second option available under our one-year limited warranty is to mail-in or carry-in your fax to one of our Regional Service centers, where the unit will be repaired and returned to you. Instructions If you choose to receive a replacement unit under the Fax Advantage Program, Panasonic will provide a replacement unit which will be completely refurbished, quality-tested by Panasonic technicians and individually hand-inspected before it is shipped to you. You will keep the replacement unit and send the original unit to us in the replacement unit's box. UPS will pick up the unit at no charge to you, should it be determined that you are entitled to warranty service. A proof-of-purchase must be included with the returned product. Any unit that is replaced by Panasonic and not shipped with proper proof-of-purchase by you will be subject to a minimum $100.00 charge. The original unit must be properly packaged in the same manner as the replacement unit, utilizing the packing materials provided. Damage due to improper or inadequate packing will be charged to you as an out-of-warranty cost. If our 1-800-HELP-FAX technicians determine that your unit may be an "out-of-box failure"5, we will attempt to provide you with a factory-new replacement unit6. You must ship a copy of your receipt with your original unit to verify that you purchased the unit within 10 days prior to your 1-800-HELP-FAX call. Requirements You must give our technicians a valid credit card number (Discover, VISA, Master Card, or American Express/Optima). Product that is not returned to Panasonic by 10 business days after shipment of the replacement product will be charged to your credit card account at Panasonic's Suggested Retail Price (see dealer for details). If your original unit is not eligible for warranty service, your card will be charged for the non-warranty repair of the unit at Panasonic's current rate for parts and labor and for any shipping charges associated with this program. If you do not wish to pay out-of-warranty repair costs, you will be responsible for returning the replacement unit to Panasonic and for paying all shipping charges associated with this program including the overnight delivery of the replacement product to you, shipment of the problem unit to Panasonic, shipment of the replacement unit back to Panasonic and the return of your original unit back to you. Credit status will be verified prior to sending the replacement product. 1. See dealer for limited warranty details. 2. After the fax advantage program, contact our Continued Services Technical Support Line at 1-900-555-PANA (1-900-555-7262), for fee based technical support. 3. Replacement unit is refurbished. 4. Replacement program excludes Puerto Rico and is subject to termination at any time without advance notice. 5. "Out-of-box failure" is an inoperable unit that was purchased no more than 10 days prior to your 1-800-HELP-FAX call, and would otherwise qualify for warranty service under the terms and conditions of the limited warranty. 6. Panasonic reserves the right to send a refurbished unit. Panasonic Consumer Electronics Company, Division of Matsushita Electric Corporation of America One Panasonic Way, Secaucus, New Jersey 07094 Printed in Malaysia Panasonic Sales Company, Division of Matsushita Electric of Puerto Rico, Inc. ("PSC") Ave. 65 de Infantería, Km. 9.5 San Gabriel Industrial Park, Carolina, Puerto Rico 00985 PFQX1454ZB BM0500NK1060