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Panasonic KXTDA100 KXTDA100 User Guide - Page 2

Feature Highlights - phone system

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Feature Highlights Call Center This PBX can establish Incoming Call Distribution Groups (ICD Group) by which a large volume of calls from the external customers could be received. One extension can act as the supervisor, and monitor other group members. ICD Group 01 Customers Queuing ICD Group 02 1.8 Call Center (Page 86) Wireless System This PBX optionally supports a Portable Station (PS) system. PSs can be used on the PBX with other wired telephones. Voice Mail Integration You can forward your calls to a voice processing system and let calling parties leave messages in your mailbox when you are unable to receive calls. Message Message Message Message Message Message 1.9.3 Voice Processing System (Page 94) PC Phone/PC Console This PBX supports the PC Phone/PC Console when your computer is connected to certain Panasonic telephones via USB interface. The PC Phone/PC Console provides advanced control and monitoring of your PBX. Appendix (Page 139) Easy Operation If you are using a Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display, it helps you to access the desired feature easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped. ENTER Navigator Key Jog Dial Message/Ringer Lamp 1.1 Before Operating the Telephones (Page 16) 2 User Manual Consult your dealer Computer Call Record (Station Message Detail Recording) This PBX can record or print out call information: date, time, extension no., dialed no., duration, etc. Date Time Ext 01/02/02 10:03AM 1230 01/02/02 11:07AM 2230 Consult your dealer

Section	Page
Important Information	4
Attention	7
F.C.C. REQUIREMENTS AND RELEVANT INFORMATION	9
Table of Contents	12
1 Operation 15	12
2 Manager Operation 109	13
3 Customizing Your Phone & System 115	13
4 Appendix 139	13
Index 155	13
Operation	15
1.1 Before Operating the Telephones	16
1.1.1 Before Operating the Telephones	16
1.2 Making Calls	25
1.2.1 Basic Calling	25
1.2.2 Easy Dialing	28
1.2.3 Redial	32
1.2.4 When the Dialed Line is Busy or There is No Answer	32
1.2.5 Alternate Calling—Ring/Voice	38
1.2.6 Calling without Restrictions	38
1.2.7 Direct Inward System Access (DISA)	40
1.2.8 Remote Setting	42
1.3 Receiving Calls	44
1.3.1 Answering Calls	44
1.3.2 Hands-free Answerback	44
1.3.3 Call Pickup	45
1.3.4 Trunk Answer From Any Station (TAFAS)	46
1.3.5 ANSWER/RELEASE Button	46
1.4 During a Conversation	49
1.4.1 Call Transfer	49
1.4.2 Call Hold	51
1.4.3 Call Splitting	54
1.4.4 Call Waiting	56
1.4.5 Multiple Party Conversation	60
1.4.6 Mute	66
1.4.7 Off-hook Monitor	67
1.4.8 Headset Operation	68
1.5 Absence Settings	69
1.5.1 Call Forwarding	69
1.5.2 Absent Message	72
1.5.3 Extension Lock	73
1.6 Paging	75
1.6.1 Paging	75
1.6.2 Answering/Denying a Paging Announcement	76
1.7 Extension Settings	77
1.7.1 Timed Reminder	77
1.7.2 Do Not Disturb (DND)	78
1.7.3 Call Waiting/Off-hook Call Announcement (OHCA)/ Whisper OHCA	79
1.7.4 Calling Line Identification Presentation (CLIP)	80
1.7.5 Calling Line Identification Restriction (CLIR)	81
1.7.6 Executive Busy Override Deny	82
1.7.7 Background Music (BGM)	82
1.7.8 Data Line Security	82
1.7.9 Time Service	83
1.7.10 Paralleled Telephone	84
1.7.11 Wireless XDP Parallel Mode	84
1.7.12 Extension Feature Clear	85
1.8 Call Center	86
1.8.1 Log-in/Log-out, Wrap-up	86
1.8.2 Incoming Call Distribution Group Monitor	88
1.8.3 Manual Queue Redirection	90
1.9 User-supplied Equipment	92
1.9.1 Doorphone/Door Opener	92
1.9.2 Host PBX	93
1.9.3 Voice Processing System	94
1.10 Walking Extension	100
1.10.1 Walking Extension	100
1.11 Display Proprietary Telephone	101
1.11.1 Call Log	101
1.11.2 Directories	105
1.11.3 System Feature Access	108
Manager Operation	109
2.1 Control Features	110
2.1.1 Extension Control	110
2.1.2 Time Service Mode Control	110
2.1.3 Dial Tone Transfer	111
2.1.4 External Background Music (BGM)	112
2.1.5 Outgoing Messages (OGM)	112
Customizing Your Phone & System	115
3.1 Personal Programming	116
3.1.1 Personal Programming	116
3.1.2 Settings on the Programming Mode	117
3.1.3 Customizing the Buttons	126
3.2 Manager Programming	131
3.2.1 Programming Information	131
3.2.2 Manager Programming	132
3.3 System Programming	133
3.3.1 Programming Information	133
3.3.2 System Programming	135
Appendix	139
4.1 Troubleshooting	140
4.1.1 Troubleshooting	140
4.2 Feature Number Table	143
4.2.1 Feature Number Table	143
4.3 Tone	150
4.3.1 Tone	150
4.4 Revision History	154
4.4.1 KX-TDA100/KX-TDA200 Version 1.1	154
Index	155
A	156
B	156
C	156
D	156
E	156
F	157
G	157
H	157
I	157
J	157
K	157
L	157
M	157
N	157
O	157
P	157
Q	157
R	158
S	158
T	158
U	158
V	158
W	158

Match case Limit results 1 per page

User Manual

Feature Highlights

1.8 Call Center (Page 86)

1.9.3 Voice Processing System (Page 94)

Appendix (Page 139)

Consult your dealer

1.1 Before Operating the Telephones (Page

16)

Consult your dealer

This PBX can establish Incoming Call Distribution

Groups (ICD Group) by which a large volume of

calls from the external customers could be received.

One extension can act as the supervisor, and

monitor other group members.

Call Center

Queuing

Customers

ICD

Group 01

ICD

Group 02

You can forward your calls to a voice

processing system and let calling parties leave

messages in your mailbox when you are unable

to receive calls.

Voice Mail Integration

Message

This PBX optionally supports a Portable Station

(PS) system. PSs can be used on the PBX

with other wired telephones.

Wireless System

PC Phone/PC Console

This PBX supports the PC Phone/PC Console

when your computer is connected to certain

Panasonic telephones via USB interface. The PC

Phone/PC Console provides advanced control and

monitoring of your PBX.

Computer

If you are using a Panasonic telephone that is

equipped with a Navigator Key/Jog Dial and a

display, it helps you to access the desired

feature easily. Also, you will be informed of the

arrival of an incoming call or a message waiting

by the lamp if it is equipped.

Easy Operation

ENTER

Navigator Key

Jog Dial

Message/Ringer Lamp

This PBX can record or print out call

information: date, time, extension no., dialed

no., duration, etc.

Call Record

(Station Message Detail Recording)

Date

01/02/02

Time

10:03AM

11:07AM

Ext

1230

2230

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