Panasonic SC-GNW10 Owners Manual - Page 18

Other Troubleshooting Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, refer to "Customer Services Directory" in the "Basic Owner's Manual" if you reside in the U.S.A., or refer to "CONTACT INFORMATION" in the "Basic Owner's Manual" if you reside in Canada, or consult your dealer for instructions. There is no sound. • The USB port or plug may be dirty. Wipe the USB port and plug clean with a soft dry cloth. • The sound may have been muted or turned down low on your PC/Gaming console. Adjust the volume on your PC/ Gaming console. • Make sure that "Panasonic SC-GNW10 (Game)" is selected as the audio output device on your PC. (l 10) Depending on the specifications of the computer, the settings may change if you plug the USB cable into a different terminal or if you restart the computer. If this happens, change the sound settings on the computer to "Panasonic SC-GNW10 (Game)" again. • Confirm that the power for SC-GNW10 is on. • Confirm that SC-GNW10 and the transmitter are wirelessly connected. Check the status of the wireless connection. (l 6, 7) • When connected wirelessly, if there is no sound for 5 minutes or more, SC-GNW10 automatically turns off. (Auto off function) Turn on the power of SC-GNW10 again. (l 12) • If the operation indicator of the transmitter is blinking (red), reconnect using the supplied USB cable (approx. 1.0 m (3.2 ft)). If it is still blinking (red), check if the USB cable is deteriorated or damaged. The sound is low. • Make sure that "Panasonic SC-GNW10 (Game)" is selected as the audio output device on your PC/Gaming console. (l 10) Depending on the specifications of the computer, the settings may change if you plug the USB cable into a different terminal or if you restart the computer. If this happens, change the sound settings on the computer to "Panasonic SC-GNW10 (Game)" again. • Also increase the volume on the other devices as well as the SC-GNW10. • If SC-GNW10 is used while connected with the USB cable, the volume reduces. Use SC-GNW10 with the USB cable disconnected. • You can adjust the equalizer to suit your preference using the app for use in Windows (l 16). Adjusting towards the boost direction enables playback with an even higher volume. • You can adjust the bass level on the app for use in Windows (l 16) or with SC-GNW10 settings (l 15). By setting to the maximum value 5, you can enjoy play back with more powerful sound. • Play back on an audio device other than SC-GNW10 and see if the playback volume is sufficient to check if the problem is with the content. • Play back other content and see if the playback volume is sufficient. • Play back on another PC/Gaming console and see if the playback volume is sufficient. There are interruptions to the sound. / Too much noise. / Poor sound quality. • Make sure the USB port is normal. If there are other USB ports on your computer, try using one of the other USB ports. • There may be a USB hub between the transmitter and the computer. If there are other USB ports on your computer, try using one of the other USB ports. • Communications can be interrupted if you simultaneously use devices that use the 2.4 GHz band of radio waves, such as wireless broadband routers and microwave ovens. Move the SC-GNW10 and its transmitter closer to each other and move interfering devices further away. • Turn off the power of wireless LAN devices that are not in use. Alternatively, do not use near wireless LAN devices. • Are there obstacles between SC-GNW10 and its transmitter, such as metals or walls, or are there people in between? - Do not block the antenna parts of the SC-GNW10 and its transmitter with metals or hands, etc. - Put the antenna parts of the SC-GNW10 and its transmitter as close together as possible. • Has the usable communication distance (approx. 10 m (32.8 ft)) been exceeded? Move the SC-GNW10 and its transmitter closer to each other. 18