Panasonic SCHTB350 SCHTB350 User Guide - Page 26

Troubleshooting Reference Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the following guide do not solve the problem, refer to "Customer Services Directory (United States and Puerto Rico)" on page 31. Bluetooth® Pairing cannot be done. Check the Bluetooth® device condition. To return to the factory preset. While the main unit is on, press [Í/I] on the main unit for more than 4 sec. (All the indicators will blink twice when the main unit is reset.) If the system does not operate as expected, returning the settings to the factory preset may solve the problem. ≥ The remote control code will return to "1" when the main unit is returned to the factory preset. To change the remote control code, refer to page 25. The device cannot be connected. ≥ The pairing of the device was unsuccessful. Try pairing the device again. ≥ The pairing of the device has been replaced. Pair the device again. (> 21) ≥ The system might be connected to a different device. Disconnect the other device and try pairing the device again. The device is connected but audio cannot be heard through the system. For some built-in Bluetooth® devices, you have to set the audio output to "SC-HTB350/351" manually. Read the operating instructions for the device for details. General operation No power. ≥ Insert the AC power supply cord securely. (> 20) ≥ After turning the main unit on, if the indicators blink and the main unit immediately turns off, unplug the AC power supply cord and consult your dealer. Sound from the device is uneven. ≥ The device is out of the 10 m (33 ft) communication range. Bring the device closer to the main unit. ≥ Remove any obstacle between the main unit and the device. ≥ Switch off any wireless LAN device. ≥ Select "MODE 1" for stable communication. (> 24) The remote control does not work properly. ≥ The battery is depleted. Replace it with a new one. (> 7) ≥ It is possible that the insulation sheet has not been removed. Remove the insulation sheet. (> 7) ≥ It may be necessary to set the code of the remote control again after changing the battery of the remote control. (> 25) ≥ Use the remote control within the correct operation range. (> 7) Sound No sound (or image). ≥ Turn muting off. (> 22) ≥ Check the connections to the other devices. (> 19) ≥ Make sure that the received audio signal is compatible with this system. (> 29) ≥ Turn this system off and then on again. ≥ If the connections are correct, there might be a problem with the cables. Redo the connections with different cables. ≥ Check the audio output settings on the connected device. The "TV" indicator blinks. Remove the AC power supply cord and consult your dealer. If there are any other indicators blinking, be sure to inform your dealer about the blinking indicators. The dual audio cannot be changed from main to secondary. If the audio received from the connected device is not "Dolby Dual Mono" or the output setting is not "Bitstream", the setting cannot be changed from this system. Change the setting on the connected device. The main unit is automatically switched to standby mode. The main unit will automatically switch to standby mode when no signal is input and no operation is performed for approx. 30 minutes. (> 20) The volume is lowered when this system is turned on. If the main unit is turned off with the volume setting in the greater half (above 50), the main unit will automatically lower the volume to the middle (50) when the main unit is turned on. (> 25) 26 RQT9670