Panasonic TH-42PX75 Operating Instructions - Page 25

FAQ Before requesting service or assistance, please follow these simple guides to resolve the problem. If the problem still persists, please contact your local Panasonic dealer or Panasonic Service Center for assistance. For details (p. 51, 52) For additional assistance, please contact us via the website at: www.panasonic.com/contactinfo www.panasonic.ca White spots or shadow images (noise) •Check the position, direction, and connection of the aerial. Interference or frozen digital channels (intermittent sound) SUB MENU •Change the direction of antenna •for digital channels. Check "Signal meter" (p. 35). If the signal is weak, check the antenna and consult your local dealer. 48 Pictures from external equipment are distorted when the unit is connected via HDMI Is the HDMI cable connected properly? •(p. 40-41) Turn Off the TV unit and equipment, then •turn them On again. Check an input signal from the equipment. •(p. 45) Use equipment compliant with • EIA/CEA-861/861B. The remote control does - not work ••Are the batteries installed correctly? (p. 6) Has the battery run down? If there is a problem with your TV, please refer to the table below to determine the symptoms, then carry out the suggested check. If this does not solve the problem, please contact your local Panasonic dealer, quoting the model number and serial number (both found on the rear of the TV). Problem "Press any key to return" moves on the screen One spot remains dark Chaotic image, noisy Actions •The function to prevent "Image retention" is activated. (Not a faulty symptom) The screen saver is activated if the TV unit is not operated for a certain time in SD mode. "Image retention" (p. 5) •A pixel or luminescent spot can occasionally be missing in plasma displays. (Not a faulty symptom) •Check nearby electrical products (car, motorcycle, fluorescent lamp). Screen No image can be displayed •Check Picture menu (p. 26) Only spots are displayed instead of images ••Check the channel settings. (p. 34) Check the antenna cables. Neither image nor sound is produced •••Is the AC power cord plugged into the outlet? Is the TV unit turned On? Check Picture menu (p. 26) and volume. Sound Black Box appears No sound is produced Sound is unusual •Change settings of Closed Caption (CC). (p. 36 Are the speakers' cables connected correctly? (p. 40) Is "Sound Mute" active? (p. 17) Is the volume set to the minimum? Is "Speaker output" set to "Off"? (p. 26) Change "SAP" settings. (p. 20) Check "HDMI 1 in" or "HDMI 2 in" settings. (p. 26) Set "SAP" setting to "Stereo" or "Mono." •Check the HDMI device connected to the unit. •Set the audio setting of the HDMI device to •"Linear PCM." If digital sound connection has a problem, •select analog sound connection. 49 Frequently Asked Questions FAQs, etc.