Panasonic TH-42PZ85 Operating Instructions - Page 26

FAQ Before requesting service or assistance, please follow these simple guides to resolve the problem. If the problem still persists, please contact your local Panasonic dealer or Panasonic Service Center for assistance. For details (p. 55, 56) For additional assistance, please contact us via the website at: www.panasonic.com/contactinfo www.panasonic.ca White spots or shadow images (noise) Check the position, direction, and connection of the antenna. Interference or frozen digital SUB MENU channels (intermittent sound) Change the direction of antenna for digital channels. Check "Signal meter" (p. 35). If the signal is weak, check the antenna and consult your local dealer. 50 Pictures from external equipment are distorted when the unit is connected via HDMI Is the HDMI cable connected properly? (p. 40, 41) Turn Off the TV unit and equipment, then turn them On again. Check an input signal from the equipment. (p. 49) Use equipment compliant with EIA/CEA-861/861B. Recording does not start immediately Check the settings of the recorder. For details, read the manual of the recorder. The remote control does not work Are the batteries installed correctly? (p. 6) Has the battery run down? If there is a problem with your TV, please refer to the table below to determine the symptoms, then carry out the suggested check. If this does not solve the problem, please contact your local Panasonic dealer, quoting the model number and serial number (both found on the rear of the TV). Problem "Press any key to return" moves on the screen One spot remains dark Chaotic image, noisy No image can be displayed Actions The function to prevent "Image retention" is activated. (Not a faulty symptom) • The screen saver is activated if the TV unit is not operated for a certain time in SD mode. • "Image retention" (p. 5) A pixel or luminescent spot can occasionally be missing in plasma displays. (Not a faulty symptom) Check nearby electrical products (car, motorcycle, fluorescent lamp). Check Picture menu (p. 24) Check the cable connections. Check that the correct input has been selected. Screen Only spots are displayed instead of images Neither image nor sound is produced Black Box appears No sound is produced Sound is unusual Check the channel settings. (p. 34) Check the antenna cables. Is the AC power cord plugged into the outlet? Is the TV unit turned On? Check Picture menu (p. 24) and volume. Check the AV cable connections. Check that the correct input has been selected. Change settings of Closed Caption (CC). (p. 36) Are the speakers' cables connected correctly? (p. 40) Is "Sound Mute" active? (p. 13) Is the volume set to the minimum? Is "Speaker output" set to "Off"? (p. 24) Change "SAP" settings. (p. 16) Check "HDMI 1 in", "HDMI 2 in" or "HDMI 3 in" settings. (p. 24) Set "SAP" setting to "Stereo" or "Mono." Check the HDMI device connected to the unit. Set the audio setting of the HDMI device to "Linear PCM." If digital sound connection has a problem, select analog sound connection. Sound Whirling sound is heard The sound is from built-in cooling fan (not a sign of faulty operation). TV set Parts of the TV set become hot. Even when the temperature of parts of the front, top and rear panels has risen, these temperature rises will not pose any problems in terms of performance or quality. 51 FAQs, etc. Frequently Asked Questions