Philips 32HF7965D User manual - Page 8

Before Calling Service If you are experiencing problems, check this list of symptoms and suggested steps to take before requesting service. You may be able to solve the problem yourself. Note: Please become familiar with the commercial features as described in TV installation / Setup because the effects of several of these features, if not thoroughly understood might appear as faulty operation. Symptoms Installation TV does not respond to commands of the Setup Remote Control TV does not respond to the Guest Remote Control Suggested steps to take • Check the button on the left hand side of the remote control must be in the SETUP location (see page 14). • Check if YES is selected in the REMOTE CONTROL LOCK feature. Select NO if YES is selected (see page 26) Picture Unable to enter Setup menu via Guest Remote Control No picture • Use the Green Remote Control (RC2573GR) to access Setup menu to reset SECURITY setting (see page 25). • Check that the antenna / cable is connected properly at the rear of the TV. • Check picture adjustments (brightness, contrast, colour, tint). • Check Tuning Mode setting (Air / Cable). • Possible TV station problem. Try another channel. • Ensure VIDEO is not selected in the MUTE feature of the CHANNEL INSTALL menu (see page 18). Power Double image / "ghost" image • Check antenna, cable or set-top box. Snowy / noisy picture • Check antenna, cable and /or set-top box connections. Ensure that they are properly connected. No power • Ensure that the TV's AC power cord is plugged into the main socket and to your TV. If there is still no power, disconnect the plug. Wait for 60 seconds and re-attach plug. Switch on the TV again. TV switch off by itself • Check ESP (Energy Saving Programmability) setting in TV installation / setup (see page 28). TV cannot be switched off • Ensure FORCED ON is not selected in the POWER ON feature of the SWITCH ON / OSD menu (see page 24). 6