Philips 32HF7965D User manual - Page 9

Before Calling Service Power Symptoms TV cannot be switched on Suggested steps to take • If you are using the POWER button of the remote control to switch on the TV, note that button is only use to set the TV to stand-by mode. Use the Digit 0-9 or CH + / - buttons to switch on TV. • Check if YES is selected in the REMOTE CONTROL LOCK feature in SECURITY menu. Select NO to deactivate lock function (see page 26). • Check if ALL is selected in the KEYBOARD LOCK feature in SECURITY menu. Select NO to deactivate lock function (see page 25). Note: If both REMOTE CONTROL LOCK and KEYBOARD LOCK feature are activated, use the Setup Remote Control to go into these two menus to deactivate lock function. Sound No Sound • Check if the volume of TV is not at the minimum. Try pressing the Volume Up button of the remote control to increase sound. • Check that the mute mode is not on. If mute mode is on, press the Mute button on the remote control to deactivate mute mode. • Check AUDIO is not selected in the MUTE feature of the CHANNEL INSTALL menu (see page 18). • Check that the audio source in the DEFAULT HDMI AUDIO feature is selected correctly (see page 31). • If the TV is connected via HDMI to a DVD player, check whether the Digital Audio output of the DVD player is set to PCM mode. Volume level cannot be increased or decreased beyond a certain value • Check the limit setting for the Minimum and Maximum Volume and re-specify the setting in the MIN VOLUME / MAX VOLUME features in the CONTROL menu (see page 29). Remote Control TV does not respond to Guest Remote Control • Try changing the batteries. • Aim remote control directly at remote control sensor lens on TV and try pressing any button on the remote control. • Check if YES is selected in the REMOTE CONTROL LOCK feature in SECURITY menu. Select NO to deactivate lock function (see page 26). • Deselect HM - LINK in the COMMUNICATION feature if HM - LINK selected (see page 15). 7