Philips AC5659 User manual - Page 20
Troubleshooting
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8 Troubleshooting This chapter summarizes the most common problems you could encounter with the air purifier. If you are unable to solve the problem with the information below, visit www.philips.com/support or call 1-866-309-8817 for assistance. Problem Possible solution The air purifier does not work even though it is plugged into the wall outlet and switched on. • The timer is set to a specific time interval. Reset or turn off the timer. • Try a different electrical outlet or check the wall switch. • The filter alert status is displaying the filter code. Replace the corresponding filter and reset the filter lifetime counter (see chapter "Replacing the filters"). • If the problem persists, visit www.philips.com/support or call 1-866-309-8817 for assistance. The air purifier does not work even though it is switched on. • The filter replacement indicator has been on continuously but you have not replaced the corresponding filter, and the air purifier is now locked. In this case, replace the filter and reset the filter lifetime counter. The air purifier accidentally powers off. • The air purifier restarts automatically and goes to the previous mode when the power resumes. The airflow that comes out of the air outlet is significantly weaker than before. • The pre-filter is dirty. Clean the pre-filter (see chapter "Cleaning"). The air quality • does not improve, even though the air purifier has been operating for a long time. • One of the filters has not been placed in the air purifier or a filter is not placed properly. Make sure that all filters are properly installed in the following order, starting with the innermost filter: 1) NanoProtect filter True HEPA (FY5185); 2) NanoProtect filter Active Carbon (FY5182); 3) pre-filter. The air quality sensor is wet. Make sure that the air quality sensor is clean and dry (see chapter "Cleaning"). The color of the air quality light always • stays the same. The air quality sensor is dirty. Clean the air quality sensor (see chapter "Cleaning"). 18 EN