Philips AC5659 User manual - Page 22

Problem Possible solution • If the router your purifier is connected to is dual - band and currently it is not connecting to a 2.4GHz network, please switch to another band of the same router (2.4GHz) and try to pair your purifier again. 5GHz networks are not supported. • Web authentication networks are not supported. • Check if the purifier is within range of the Wi-Fi router. You can try to locate the air purifier closer to the Wi-Fi router. • Check if the network name is correct. The network name is case-sensitive. The Wi-Fi setup is • Check if the Wi-Fi password is correct. The password is not successful. case-sensitive. • Retry the setup with the instructions in section 'Set up the Wi-Fi connection when the network has changed'. • The Wi-Fi connectivity can be interrupted by electromagnetic or other interferences. Keep the appliance away from other electronic devices that may cause interferences. • Check if the mobile device is in airplane mode. Make sure to have the airplane mode deactivated when connecting to the Wi-Fi network. • Consult the help section in the App for extensive and up- to-date troubleshooting tips. 20 EN