Philips HTS3372D User manual - Page 48

11 Troubleshooting Warning • Risk of electric shock. Never remove the casing of the Home Theater System. To keep the warranty valid, never try to repair the system yourself. If you encounter problems when using the Home Theater System, check the following points before requesting service. If the problem remains unsolved, register your Home Theater System and get support at www.philips.com/ welcome. If you contact Philips, you will be asked for the model and serial number of your Home Theater System.The model number and serial number are on the back or bottom of your Home Theater System.Write the numbers here: Model No Serial No Main unit The buttons on this Home Theater System do not work. • Disconnect this Home Theater System from the power outlet for a few minutes, then connect again. Picture No picture. • See TVs manual for correct video input channel selection. Change the TV channel until you see the DVD screen. • Press DISC. • If you have changed the [TV Display] setting, switch back to default mode: 1) Press to open the disc compartment. 2) Press . 3) Press SUBTITLE. 48 EN • If this happens when you turn on the progressive scan setting, you have to switch to its default mode: 1) Press . 2) Press . 3) Press AUDIO SYNC. No picture on HDMI connection. • Check if the HDMI cable is faulty. Replace a new HDMI cable. • If this happens when you change the HDMI video resolution, you have to switch to its default mode: 1) Press . 2) Press . 3) Press ZOOM. Sound No sound. • Ensure that the audio cables are connected and press the correct input source (for example, AUDIO SOURCE, USB) to select the device you want to play. No sound on HDMI connection. • Sound cannot transmit through HDMI connection if the connected device is non-HDCP compliant or only DVIcompatible. Make an analog or digital audio connection. • Ensure that the [HDMI Audio] setting is turned on. No sound from TV program. • Connect an audio cable from the AUDIO input on this Home Theater System to the AUDIO output on your TV. Then press AUDIO SOURCE repeatedly to select the corresponding audio input source.