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Plantronics Poly Edge B User Guide - Page 13

Feature Key, Stage, Description, Getting Started with Poly Edge B Series IP Phones

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Getting Started with Poly Edge B Series IP Phones Feature Key Stage Block Outgoing Caller ID Off On Call Forward Off On Auto Answer Off On Call Waiting Off On Hold Add to Conference ACD Sign On/Off Available Unavailable Signed off Disposition Code Wrapping Up Description If the function is bound to a specific service, it's applied to outgoing calls on that service only. Otherwise, it's applied system-wide to all outgoing calls. If this function is enabled, the phone attempts to hide your caller ID on outbound calls. If the function is bound to a specific service, it's applied to incoming calls on that service only. Otherwise, it's applied system-wide to all incoming calls. Normally, this feature is enabled so that incoming intercom calls can be automatically answered on the phone by turning on the speakerphone or headset. If this feature is disabled, incoming intercom calls are treated as regular calls and the phone rings normally. This function cannot be bound to a specific voice service. It's applied system-wide to all incoming calls. Normally this function is enabled so you can accept incoming calls while already on a call. If this feature is disabled, all incoming calls are rejected as busy if you're already on a call. This function cannot be bound to any specific voice service. The VLKW shows how many calls are currently in a Holding State. The LED turns green if there's at least one call in the Holding State. This function cannot be bound to a specific voice service. Add all calls that are in the Holding State to the current conversation (or conference call). The VLKW shows how many calls are in the Holding State. The LED turns green if there is at least one call in the Holding state. This function cannot be bound to any specific voice service. Change or monitor an ACD (or Call-Center) Agent State to one of the following values: • Available (to take new calls) • Unavailable (to take new calls) • Signed Off • Wrapping Up (the last call) This function must be bound to a specific voice service. The ACD agent handles calls on the bound service only with respect to the underlying Call Center. The Call Center isn't aware of calls the agent makes or receives with other voice services installed on the phone. Enter a disposition code for the last customer call. This function must be bound to a specific voice service that supports this feature. 12

Section	Page
Contents	2
Before You Begin	6
Audience, Purpose, and Required Skills	6
Related Documentation	6
Related Poly and Partner Resources	6
Privacy Policy	7
Getting Started with Poly Edge B Series IP Phones	8
Overview of Phone Hardware and Keys	8
Poly Edge B Series Hardware	9
Securing Your Phone with the Security Slot	10
Phone Keys	10
Access Additional Softkeys	11
Line Keys and Virtual Line Keys	11
Call Keys	11
Feature Keys	11
Navigating Poly Phones	14
Access the Home Screen	14
Calls Screen	14
View Call Details	14
Advice of Charges (AOC)	15
Call States	15
Icons and Status Indicators	16
Entering Characters	16
Change the Input Mode	16
Find the Phone’s IP Address	17
Accessibility Features	17
Users Who Are Deaf or Hard of Hearing	17
Users with Limited Mobility	18
Users Who Are Blind, Have Low Vision, or Have Limited Vision	18
Logging In to Your Phone	19
Log In to the System Web Interface	19
Log In to a Phone as a Guest	19
Audio Calls	20
Placing Calls	20
Place a Call	20
On-Hook Dialing	20
Place a Call Using a Speed Dial Key	21
Place a Call from the Phone Book	21
Place an Anonymous Call	21
Edit a Contact Number Before Dialing	21
Answering Calls	22
Answer an Incoming Call	22
Answer a Call When in a Call	22
Holding and Resuming Calls	22
Hold a Call	22
Resume a Call	23
End a Call	23
Ignoring or Rejecting Incoming Calls	23
Reject an Incoming Call	23
Rejecting Calls with Do Not Disturb	23
Enable Do Not Disturb	23
Reject Calls with Do Not Disturb	24
Disable Do Not Disturb	24
Reject Anonymous Calls	24
Transferring Calls	24
Transfer a Call	24
Cancel a Transfer	25
Call Park and Call Pickup	25
Call Forwarding	25
Forward All Incoming Calls	25
Forward Calls When the Phone Is Busy	26
Forward Calls on No Answer	26
Manually Forward an Incoming Call	27
Conference Calls	27
Start a Conference Call	27
Add a Contact to a Conference Bridge	27
Shared Lines	28
Shared Line Appearance	28
Busy Lamp Field (BLF)	29
Call Lists and Directories	31
Managing Contacts	31
Search for a Contact	31
Add a Contact	32
View Contact Information	32
Edit a Contact	32
Delete a Contact	32
Delete All Contacts	33
Add Picture to a Contact	33
Customize the Phone Book Display	33
Contact Groups	33
Add a Group	33
Delete a Group	34
Add a Contact to a Group	34
Call History	34
View the Call History	34
View the Call Listing Details	35
Clear the Call History	35
Call an Entry from the Call History List	35
Edit and Dial a Number from the Call History List	35
Save a Number from the Call History List	35
Remove an Entry from the Call History List	36
Network Directories	36
Search Network Directories	36
Refresh Network Directories	36
Using Speed Dial	36
Set a Speed Dial Feature Key Number	36
Set a Speed Dial Feature Key Number from Contacts	37
Add a Speed Dial Entry	37
Edit a Speed Dial Entry	37
Delete a Speed Dial Entry	38
Buddy Lists	38
Set Your Buddy List Presence	38
Set Your Buddy List Status	39
Buddy List Management	39
Buddy Groups	39
Expanded Buddy Lists	39
Paging and Broadcasting Messages	40
Send a Group Page	40
Disconnect from a Group Page	40
Enable Auto-Answer Paging	41
Disable Auto-Answer Paging	41
Join a Page Group	41
Leave a Page Group	41
Poly Edge B Series IP Phone Settings	43
Set the Phone Language	43
Disable Call Waiting	44
Time and Date Display	44
Change the Time Format	44
Change the Date Format	44
Backlight Intensity and Timeout	45
Enable the Dim Screen	45
Set the Dim Screen Delay	45
Disable the Dim Screen	45
Adjust the Screen Brightness	45
Change the Background Picture	46
Screen Savers	46
Enable the Screen Saver	46
Set the Screen Saver Wait Time	46
Enable Screen Saver Slide Show	47
Make the Screen Saver a Blank Screen	47
Create a Screen Saver Passcode	47
Display the Time and Date on the Screen Saver	48
Disable the Screen Saver	48
Changing Audio Settings	48
Set a Ringtone for Incoming Calls	48
Assign a Ringtone to Individual Contacts	48
Change the Volume	49
Silence the Phone Ringer	49
Enable AEC	49
Disable AEC	49
Enable Acoustic Fence	50
Disable Acoustic Fence	50
Dialing Autocomplete	50
Enable Dialing Autocomplete	50
Disable Dialing Autocomplete	51
Enable Automatic Home Page	51
Select the Display Font	51
Pack Calls On Display	52
Enable Pack Calls On Display	52
Disable Pack Calls On Display	52
Phone Accessories	53
Using a Headset with Your Phone	53
Change Your Preferred Headset	53
Electronic Hookswitch	53
Enable Electronic Hookswitch	53
Disable Electronic Hookswitch	54
Change Your Preferred Audio Device	54
Maintaining Poly Edge B Series IP Phones	55
Clear Downloaded Temporary Data	55
Reboot the Phone	55
Product Information	55
Factory Reset the Phone	56
Updating the Phone Firmware	56
Update Firmware in the Local Interface	56

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Feature Key

Stage

Description

Block

Outgoing

Caller ID

Off On

If the function is bound to a specific service, it’s applied to outgoing calls

on that service only. Otherwise, it’s applied system-wide to all outgoing

calls. If this function is enabled, the phone attempts to hide your caller ID

on outbound calls.

Call Forward

Off On

If the function is bound to a specific service, it’s applied to incoming calls

on that service only. Otherwise, it’s applied system-wide to all incoming

calls.

Auto Answer

Off On

Normally, this feature is enabled so that incoming intercom calls can be

automatically answered on the phone by turning on the speakerphone or

headset. If this feature is disabled, incoming intercom calls are treated as

regular calls and the phone rings normally.

This function cannot be bound to a specific voice service. It’s applied

system-wide to all incoming calls.

Call Waiting

Off On

Normally this function is enabled so you can accept incoming calls while

already on a call. If this feature is disabled, all incoming calls are rejected

as busy if you’re already on a call.

This function cannot be bound to any specific voice service.

Hold

The VLKW shows how many calls are currently in a Holding State. The

LED turns green if there’s at least one call in the Holding State.

This function cannot be bound to a specific voice service.

Add to

Conference

Add all calls that are in the Holding State to the current conversation (or

conference call). The VLKW shows how many calls are in the Holding

State. The LED turns green if there is at least one call in the Holding

state.

This function cannot be bound to any specific voice service.

ACD Sign

On/Off

Available

Unavailable

Signed off

Wrapping Up

Change or monitor an ACD (or Call-Center) Agent State to one of the

following values:

•

Available (to take new calls)

•

Unavailable (to take new calls)

•

Signed Off

•

Wrapping Up (the last call)

This function must be bound to a specific voice service. The ACD agent

handles calls on the bound service only with respect to the underlying

Call Center. The Call Center isn’t aware of calls the agent makes or

receives with other voice services installed on the phone.

Disposition

Code

Enter a disposition code for the last customer call.

This function must be bound to a specific voice service that supports this

feature.

Getting Started with Poly Edge B Series IP Phones