Polk Audio SurroundBar 2000 SurroundBar 2000 Instant Home Theater Owner's Manu - Page 6
Troubleshooting, FAQ's Frequently Asked Questions - polk manual
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5 Tap "Volume Up" button on your TV's remote control 4 - 8 times, once per second. Tap, do not hold. LED LED blinks with VOL each button press 6 When the LED blinks green quickly for 3 seconds, the command has been learned. The LED will become solid green. LED LED blinks green, VOL then turns solid green Verify command works. Repeat steps 1-6 to program "Volume Down" ( ), Source, Mute and Power button ( ). Note: If your bar fails to learn certain IR remote codes, the power LED will blink red. Try erasing any previously programmed codes (see below) and carefully repeat steps 1-6 above. Code Erasing Procedure: If you have programmed your SurroundBar IHT to respond to a remote control and you no longer want it to do so, erase the codes by pressing the LEARN key for about two seconds while the unit is in standby mode (power LED is red). You'll know that previously learned codes have been successfully erased when the power LED blinks orange twice. Note: This procedure removes ALL of your bar's remote control programming. If you only need to change the programming for some of the bar buttons, follow the six steps in the sequence previously described to redo any previous programming. The SurroundBar will continue to respond to the provided credit card remote control. 10 Polk Customer Service 800-377-7655 (Outside USA & Canada: 410-358-3600) Troubleshooting The bar does not power on. • Ensure you have plugged the power supply into a live wall outlet. • Ensure that all components of the power supply are connected properly. • Ensure the power supply is properly connected to the bar power input. No sound from the bar. • Check that the TV or cable box is providing a signal. • If necessary, check using an alternate source. • Check that the bar is receiving power and is turned on. • Turn up the volume of the bar. • Check the input cables to make sure they are connected securely. • Turn up the volume of your television or cable box. • Check mute status: Is the bar status light slowly blinking green? If so, press the Mute button on the bar. The sound coming from the bar is distorted. • Try turning down the volume of your audio source, if possible. • Audio processing (see FAQ's on pages 10-11)-there may be audio processing occurring prior to reaching the bar. Disable this processing. The included remote control won't work. • Ensure the battery's protective plastic tab has been removed. • Replace the battery (CR2025). The bar won't learn my remote control commands. • Carefully follow the programming instructions on the previous page of this manual. • Hold the remote steady and 1-2 feet from the front of the bar. • Quickly "tap" the button on your existing remote until the status LED blinks green. Note: The bar learns almost all IR commands, but some IR protocols cannot be programmed. The volume of my television speakers gets louder than my SurroundBar 2000 system over time. • Turn off your TV speakers per the instructions on page 7 of this manual. • When the remote control volume button is held down, your television may change volume levels faster than the bar. Use the buttons on the bar to adjust the volume of the bar to the correct balance with the TV speakers. FAQ's (Frequently Asked Questions) My TV does not have an optical output. How do I connect my audio? You have several options for connecting your audio: • Use the optical output of your source unit (cable/satellite box, DVD player, etc.) and connect directly to the SurroundBar2000 using the supplied optical cable. • Use the 1/8" (3.5mm) analog/headphone output of your TV (if available) and connect directly to the SurroundBar 2000 using 1/8" (3.5mm) to 1/8" (3.5mm) analog cable (cable not included). • Use the RCA audio outputs (white/red pair) on your TV (if available) and connect directly to the SurroundBar 2000 using 1/8" (3.5mm) to 1/8" (3.5mm) analog cable and 1/8" (3.5mm) to RCA adapter (cables not included). Customer Service Hours of Operation: Monday-Friday, 9am-5:30pm est [email protected] 11