Rheem Warrior DVX Series Use and Care Manual - Page 20
Problem, Possible Causes, What To
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Before You Call For Service... Troubleshooting Tips Save time and money! Review the charts on the following pages first and you may not need to call for service. Problem Possible Causes What To Do Condensation This usually happens when ● This is normal. After the water in the tank warms a new water heater is up the condensation will disappear. If, however, the filled for the first time. condition persists, examine the piping and fittings for possible leaks. Moisture from the products ● This is normal and will disappear in time. Excessive of combustion condensing condensation can cause pilot outage. on the tank surface. An undersized water ● Use a water heater size that meets the requirements heater will cause of your needs. condensation. ● Contact a qualified service technician for service. Yellow flame or sooting Scale on top of the burner. ● Contact a qualified service technician for service. Combustion air inlets or ● Remove lint or debris and inspect air inlet opening flue-way restricted. for restriction. Not enough combustion or ● Proper operation of the water heater requires air for ventilation air supplied to combustion and ventilation. See the Combustion and the water heater location. Ventilation Air information in the Locating the water heater section of this manual. Improper fuel or ● Check fuel type and Contact a qualified service fuel conversion technician to specify fuel type. Wrong main burner assembly ● Contact a qualified service technician for service. Unable to light Air in gas line. ● Contact a qualified service technician to purge the the pilot air from the gas line. Pilot burner/orifice clogged. ● The pilot should be cleaned or replaced by a qualified service technician. Pilot tube pinched or ● The pilot should be cleaned, repaired or replaced by a clogged. qualified service technician. Gas Cock Knob not ● See the "Lighting the Water Heater" section of this positioned correctly. manual. Pilot does not stay Loose thermocouple. ● The connection at the gas control (thermostat) should be lit when the RED tightened by a qualified service technician. Thermocouple defective. ● The thermocouple should be replaced by a qualified service technician. Safety magnet defective. ● The gas control (thermostat) should be replaced by a qualified service technician. Gas Control (thermostat's) ● The gas control (thermostat) should be replaced by a single use gas shut-off device service technician. has opened. ! CAUTION: For your safety DO NOT attempt repair of gas piping, gas control (thermostat), burners, vent connectors or other safety devices. Refer repairs to qualified service personnel. 20