Ricoh Aficio MP C3500 EFI Troubleshooting Guide - Page 44

Check whether, there are any, network problems., Troubleshooting When Using the Facsimile Function

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Troubleshooting When Using the Facsimile Function Message Cause Solution Check whether there are any Cannot access gatekeeper. network problems. {13-11} • Use your Web Image Monitor to check the gatekeeper address is correctly programmed. See the Web Image Monitor's Help. • Consult the administrator. Check whether Registering of user name • Use your Web Image Monitor to there are any is rejected by SIP server. check the gatekeeper address is cor- network problems. rectly programmed. See the Web Image Monitor's Help. {13-17} 3 • Consult the administrator. Check whether Cannot access SIP server. • Use your Web Image Monitor to there are any check the SIP server address is cor- network problems. rectly programmed. See the Web {13-18} Image Monitor's Help. • Consult the administrator. Check whether Cannot find the DNS there are any server, SMTP Server or network problems. folder for forwarding. {14-01} • Check that the DNS server IPv4 address is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help. • Check that the host name and IPv4 address of SMTP Server are correctly programmed using Web Image Monitor. See the Web Image Monitor's Help. • Check that the host name or IPv4 address of the SMTP server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help. • Check that the SMTP server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help. • Check that the folder for forwarding is correctly specified. • Check that the computer in which the folder for forwarding is specified is correctly operated. • Check that the LAN cable is correctly connected to the machine. • Consult the administrator. 36

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Troubleshooting When Using the Facsimile Function
36
3
Check whether
there are any
network problems.
{
13-11
}
Cannot access gatekeep-
er.
•
Use your Web Image Monitor to
check the gatekeeper address is cor-
rectly programmed. See the Web
Image Monitor's Help.
•
Consult the administrator.
Check whether
there are any
network problems.
{
13-17
}
Registering of user name
is rejected by SIP server.
•
Use your Web Image Monitor to
check the gatekeeper address is cor-
rectly programmed. See the Web
Image Monitor's Help.
•
Consult the administrator.
Check whether
there are any
network problems.
{
13-18
}
Cannot access SIP server.
•
Use your Web Image Monitor to
check the SIP server address is cor-
rectly programmed. See the Web
Image Monitor's Help.
•
Consult the administrator.
Check whether
there are any
network problems.
{
14-01
}
Cannot find the DNS
server, SMTP Server or
folder for forwarding.
•
Check that the DNS server IPv4 ad-
dress is correctly programmed us-
ing Web Image Monitor. See the
Web Image Monitor's Help.
•
Check that the host name and IPv4
address of SMTP Server are correct-
ly programmed using Web Image
Monitor. See the Web Image Moni-
tor's Help.
•
Check that the host name or IPv4
address of the SMTP server is cor-
rectly programmed using Web Im-
age Monitor. See the Web Image
Monitor's Help.
•
Check that the SMTP server is cor-
rectly programmed using Web Im-
age Monitor. See the Web Image
Monitor's Help.
•
Check that the folder for forwarding
is correctly specified.
•
Check that the computer in which
the folder for forwarding is speci-
fied is correctly operated.
•
Check that the LAN cable is correct-
ly connected to the machine.
•
Consult the administrator.
Message
Cause
Solution