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Ricoh Aficio MP C3500 EFI Troubleshooting Guide - Page 76

When a Message is Displayed, When a Message is Displayed on the Control Panel

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Troubleshooting When Using the Scanner Function When a Message is Displayed This section explains likely causes of and possible solutions for error messages that may appear on the machine's control panel. When a Message is Displayed on the Control Panel This section explains causes and remedies if an error message appears on the display of the control panel. Important ❒ If a message not described here appears, act according to the message. For information about how to turn off the main power switch, see About This Machine. Message Cause Solution 5 Connection with A network error has oc- Try the operation once more. If the mes- LDAP server has curred and connection sage is still shown, the network may be failed. Check the has failed. Try the opera- crowded. Check the information of Sys- server status. tion once more. tem Settings. See "System Settings", General Settings Guide. LDAP server authentication has failed. Check the settings. The user name and pass- Make settings correctly for the user word differ from those name and the password for LDAP servset for LDAP Authentica- er authentication. tion. The destination A specified destination or Specify the destination or sender's list has been up- sender's name was name again. dated. Specified cleared when the destina- destination(s) or tion list in the delivery sender's name has server was updated. been cleared. Updating the des- A network error has octination list has curred. failed. Try again? Check whether the server is connected. The destination A network error has oclist has been up- curred. dated. Specified destination(s) or sender's name has been cleared. If a destination or sender's name was already selected, re-select it after this message disappears. 68

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes	2
Power Source	2
Trademarks	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
Names of Major Options	10
1. When the Machine Does Not Operate As wanted	11
Indicators	11
Panel Tone	12
Checking Machine Status and Settings	13
When an Indicator to the Right of a Function Key is Lit	16
When You Have Problems Operating the Machine	17
When a Job is Not Performed	22
2. Troubleshooting When Using the Copy Function	27
When a Message Appears	27
When You Cannot Make Clear Copies	31
When You Cannot Make Copies As Wanted	33
When Memory is Full	37
3. Troubleshooting When Using the Facsimile Function	39
Adjusting the Volume	39
When a Message Appears	41
When You Cannot Send or Receive Fax Messages as Wanted	48
When Memory is Full	51
If an Error Report is Printed	52
Turning Off the Main Power / In the Event of Power Failure	53
When an Error Occurs Using Internet Fax	54
Error Mail Notification	54
Error Report (E-Mail)	54
Server-Generated Error E-mail	54
4. Troubleshooting When Using the Printer Function	55
When a Message Appears during Installation of the Printer Driver	55
Windows 95/98/Me	55
Windows 2000	56
Windows XP, Windows Server 2003	56
Windows NT 4.0	57
If USB Connection Fails	58
When a Message Appears	59
Status Messages	59
Alert Messages	60
Checking the Error Log	61
When You Cannot Print	62
Other Printing Problems	65
When PictBridge Printing Does Not Work	71
5. Troubleshooting When Using the Scanner Function	73
When Scanning is Not Done as Expected	73
When You Cannot Send Scanned Files	74
When Stored Files Cannot be Accessed	74
When You Cannot Browse the Network to Send a Scan file	74
When the TWAIN Driver Cannot be Started	74
When Stored Files Cannot be Edited	75
When the Network Delivery Function Cannot be Used	75
Operations are not possible when messages appear	75
When a Message is Displayed	76
When a Message is Displayed on the Control Panel	76
When a Message is Displayed on the Client Computer	83
6. Adding paper, Toner and Staples	87
Loading paper	87
Loading Paper into the Paper Trays	88
Loading Paper into the Large Capacity Tray (LCT)	89
Orientation-Fixed Paper or Two-Sided Paper	90
Changing the Paper Size	91
Changing the Paper Size in the Paper Tray	92
Changing to a Size That is Not Automatically Detected	94
Adding Toner	97
Inserting Toner	98
When Toner Remains	99
Sending Faxes or Scanned Documents When Toner Has Run Out	99
Used Toner	99
Maintenance	100
Adjusting the Colour Registration	100
Colour Registration	100
Auto Colour Calibration	102
Returning to the Previous Setting	105
Adding Staples	106
SR790	106
Finisher SR3030 and Booklet Finisher SR3020	107
Booklet Finisher SR3020 (Saddle Stitch)	108
Replacing the Stamp Cartridge	109
7. Clearing Misfeeds	111
Removing Jammed Paper	111
Locating Jammed Paper	112
Removing Jammed Paper	113
Removing Jammed Staples	119
SR790	119
Finisher SR3030 and Booklet Finisher SR3020	120
Booklet Finisher SR3020 (Saddle Stitch)	121
Removing Punch Waste	122
Finisher SR3030 and Booklet Finisher SR3020	122
8. Remarks	125
Where to Put Your Machine	125
Machine Environment	125
Optimum environmental conditions	125
Environments to avoid	126
Moving	127
Power Connection	128
Access to the Machine	129
Maintaining Your Machine	130
Cleaning the Exposure Glass	130
Cleaning the Exposure Glass Cover	131
Cleaning the Auto Document Feeder	131
Cleaning the Dustproof Glass	132