Ricoh Aficio MP C3502 Manuals

Ricoh Aficio MP C3502 Manual

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  • Ricoh Aficio MP C3502 | Manuals - Page 1
    User Guide What You Can Do with This Machine Getting Started Copy Fax Print Scan Document Server Web Image Monitor Adding Paper and Toner Troubleshooting Appendix For information not in this manual, refer to the HTML/PDF files on the supplied CD-ROM. Read this manual carefully before you use this
  • Ricoh Aficio MP C3502 | Manuals - Page 2
  • Ricoh Aficio MP C3502 | Manuals - Page 3
    TABLE OF CONTENTS How to Read the Manuals...6 Symbols Used in the Manuals...6 Model-Specific Information...7 Names of Major Features...8 1. What You Can Do with This Machine I Want to Save Paper...9 I Want to Convert Documents to Electronic Formats Easily 10 I Want to Register Destinations...11 I
  • Ricoh Aficio MP C3502 | Manuals - Page 4
    59 When the Authentication Screen is Displayed 61 User Code Authentication Using the Control Panel 61 Envelopes...79 Copying onto Envelopes from the Bypass Tray 79 Copying onto Envelopes from the Paper Tray 80 Finishing...81 Staple...81 Punch...83 Storing Data in the Document Server...86 4. Fax
  • Ricoh Aficio MP C3502 | Manuals - Page 5
    Documents...98 Printing the Journal Manually...100 5. Print Quick Install...101 Displaying the Printer Driver Properties...102 Standard Printing...103 When Using the PCL 6 Printer Driver...103 Locked Print...104 Sending a Locked Print File...104 Printing a Locked Print E-mail Address Manually...122
  • Ricoh Aficio MP C3502 | Manuals - Page 6
    of Used Toner...163 10. Troubleshooting Indicators...165 When an Indicator for the [Check Status] Key Is Lit 166 Panel Tone...168 When You Have Problems Operating the Machine 169 When Messages Are Displayed on the Control Panel 176 Messages Displayed When Using the Copy/Document Server Function
  • Ricoh Aficio MP C3502 | Manuals - Page 7
    INDEX...235 5
  • Ricoh Aficio MP C3502 | Manuals - Page 8
    of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors. This symbol is located at the end of sections. It indicates where you can find
  • Ricoh Aficio MP C3502 | Manuals - Page 9
    region your machine belongs to. Read the label. CJS021 The following information is region-specific. Read the information under the symbol model: • CODE XXXX -17, -51, -57 • 120-127 V • Dimensions in this manual are given in two units of measure: metric and inch. If your machine is a Region A model
  • Ricoh Aficio MP C3502 | Manuals - Page 10
    of Major Features In this manual, major features of the machine are referred to as follows: • Auto Reverse Document Feeder ARDF • Auto Document Feeder ADF (in this manual, "ADF" refers to the ARDF and the one-pass duplex scanning ADF) • Large capacity tray LCT • Envelope Feeder EF3020 Small size
  • Ricoh Aficio MP C3502 | Manuals - Page 11
    of sheets (Duplex Copy) See "Duplex Copying", Copy/ Document Server . Printing multi-page documents and received faxes on a single sheet (Combine (Copier/Fax)) See "Combined Copying", Copy/ Document Server . See "Combine Two Originals", Fax . Printing received faxes on both sides of sheets (2 Sided
  • Ricoh Aficio MP C3502 | Manuals - Page 12
    transmitted faxes to electronic formats and sending them to a computer See "Overview of Folder Transmission Function", Fax . Managing and using documents converted to electronic formats (Document Server) See "Relationship between Document Server and Other Functions", Copy/ Document Server . 10
  • Ricoh Aficio MP C3502 | Manuals - Page 13
    the Address Book", Fax . See "Entering an E-mail Address Manually", Scan . Using Web Image Monitor to register destinations from a computer See "Registering Internet Fax Destination Information Using Web Image Monitor", Fax . Downloading destinations registered in the machine to the LAN-Fax driver
  • Ricoh Aficio MP C3502 | Manuals - Page 14
    as initial settings (Program as Defaults (Copier/Document Server/Fax/Scanner)) See "Changing the Default Functions of the Initial Screen", Convenient Functions . Registering frequently-used printing settings to the printer driver See "Using One Click Presets", Print . Changing the initial settings
  • Ricoh Aficio MP C3502 | Manuals - Page 15
    change the order of the function and shortcut icons. • For details about the features on the [Home] screen, see "How to Use the [Home] Screen", Getting Started . 13
  • Ricoh Aficio MP C3502 | Manuals - Page 16
    the desired finish. • You can print stamps on copies. Stamps can include background it on the copy paper. • Copier functions such as Duplex, Combine, Booklet envelopes and OHP transparencies. • The finisher allows you to sort, staple, and punch holes in your copies. • See Copy/ Document Server . 14
  • Ricoh Aficio MP C3502 | Manuals - Page 17
    machine supports network and local connections. • You can send PDF files directly to the machine for printing, without having to open a PDF application. • You can print or delete print jobs stored on the machine's hard disk, which have been previously sent from computers using the printer driver
  • Ricoh Aficio MP C3502 | Manuals - Page 18
    network. You can also change print settings and print multiple documents (Document Server). CJQ603 • You can retrieve stored documents scanned in scanner mode to your computer. • Using the file format converter, you can download documents stored in copier, Document Server, or printer mode to your
  • Ricoh Aficio MP C3502 | Manuals - Page 19
    . CJQ604 You can use Web Image Monitor to check, print, delete, retrieve, or download documents using your computer (Storing received documents). • See "Confirming/Printing/Deleting Received and Stored Documents", Fax . Transmission You can send a fax from your computer over the network (Ethernet or
  • Ricoh Aficio MP C3502 | Manuals - Page 20
    1. What You Can Do with This Machine CJQ605 • To send a fax, print from the Windows application you are working with, select LAN-Fax as the printer, and then specify the destination. • You can also check the sent image data. • For details about the machine's settings, see "Network Settings
  • Ricoh Aficio MP C3502 | Manuals - Page 21
    mail messages via Internet Fax or from computers (Internet Fax Reception and Mail to Print). • Internet Fax compatible machines and computers that have e-mail addresses can receive email messages via Internet Fax. IP-Fax The IP-Fax function sends or receives documents between two facsimiles directly
  • Ricoh Aficio MP C3502 | Manuals - Page 22
    1. What You Can Do with This Machine • For details about how to transmit and receive documents over the Internet, see "Transmission" and "Reception", Fax . 20
  • Ricoh Aficio MP C3502 | Manuals - Page 23
    and remote machine. • The procedure for sending faxes is as same as that of for the machine with the fax unit. When a job has finished, confirm results displayed on sending history or printed on reports. • You can forward the received documents from the remote machine with facsimile function to the
  • Ricoh Aficio MP C3502 | Manuals - Page 24
    save scan files in the delivery server or send them to a folder in a computer on the same network. • You can use Web Services on Devices (WSD) to send scan files to a client computer. *1 The ScanRouter delivery software is no longer available for sale. • See Fax , Scan , or Connecting the Machine
  • Ricoh Aficio MP C3502 | Manuals - Page 25
    Information Leakage (Security Functions) CJQ608 • You can protect documents from unauthorized access and stop them from being copied without as prevent machine settings from being changed without authorization. • By setting passwords, you can prevent unauthorized access via the network. • You can
  • Ricoh Aficio MP C3502 | Manuals - Page 26
    . CJQ609 You can check which tray is running out of paper, register information in the Address Book, specify the network settings, configure and change the system settings, manage jobs, print the job history, and configure the authentication settings. • See Connecting the Machine/ System Settings or
  • Ricoh Aficio MP C3502 | Manuals - Page 27
    unit, the machine beeps to notify users that unauthorized copying is being attempted. If the document is copied on a machine without the driver, you can embed text in the printed document for unauthorized copy prevention. If the document is copied, scanned, or stored in a Document Server by a copier
  • Ricoh Aficio MP C3502 | Manuals - Page 28
    1. What You Can Do with This Machine 26
  • Ricoh Aficio MP C3502 | Manuals - Page 29
    2. Getting Started This chapter describes how to start using this machine. Guide to Names and Functions of Components Guide to Components of Types 1 and 2 • Do not obstruct the ventilation holes by placing objects near them or leaning things against them. If the machine overheats, a
  • Ricoh Aficio MP C3502 | Manuals - Page 30
    on. If it is off, open the cover and turn the switch on. 5. Control panel See p.45 "Guide to the Names and Functions of the Machine's Control Panel". 6. Internal tray 1 Copied/printed paper and fax messages are delivered here. 7. Front cover Open to access the inside of the machine. 8. Paper trays
  • Ricoh Aficio MP C3502 | Manuals - Page 31
    1. Ventilation holes Prevent overheating. 2. Bypass tray Use to copy or print on OHP transparencies and label paper (adhesive labels). 3. Paper guides When loading paper in the bypass tray, align the paper guides flush against the paper. 4. Extender Pull this extender out when loading
  • Ricoh Aficio MP C3502 | Manuals - Page 32
    2. Getting Started Guide to Components of Types 3 and 4 • Do not obstruct the ventilation holes by placing objects near them or leaning things against them. If the machine overheats, a
  • Ricoh Aficio MP C3502 | Manuals - Page 33
    on. If it is off, open the cover and turn the switch on. 5. Control panel See p.45 "Guide to the Names and Functions of the Machine's Control Panel". 6. Internal tray 1 Copied/printed paper and fax messages are delivered here. 7. Front cover Open to access the inside of the machine. 8. Paper trays
  • Ricoh Aficio MP C3502 | Manuals - Page 34
    2. Getting Started 3. Paper guides When loading paper in the bypass tray, align the paper guides flush against the paper. 4. Extender Pull this extender out when loading sheets larger than A4 5. Lower right cover , 81/2 × 11 in the bypass tray. Open
  • Ricoh Aficio MP C3502 | Manuals - Page 35
    to Functions of the Machine's Options Guide to Functions of the Machine's External Options External options for types 1 and 2 10 13 9 (mainly Europe and Asia) 12 8 7 1 2 11 6 5 4 3 CJS007 1. Small size paper tray Holds small size sheets of paper or envelopes. To use the small size paper
  • Ricoh Aficio MP C3502 | Manuals - Page 36
    unit Relays paper to the finisher. 9. Internal shift tray Sorts and stacks multiple sheets of paper. 10. External tray If you select this as the output tray, copied/printed paper and fax messages are delivered here face down. 11. Booklet Finisher SR3100 Sorts, stacks, staples, and punches multiple
  • Ricoh Aficio MP C3502 | Manuals - Page 37
    External options for types 1 and 2 11 14 10 Guide to Functions of the Machine's Options (mainly North America) 1 13 9 8 2 3 12 7 6 5 4 CJS008 1. Handset Used as a receiver when a fax unit is installed. Allows you to use the On Hook Dial and Manual Dial functions. It also allows you to use
  • Ricoh Aficio MP C3502 | Manuals - Page 38
    paper tray holds 550 sheets. 8. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down. 9. Bridge unit Relays paper to the finisher. 10. Internal shift tray Sorts and stacks multiple sheets of paper. 11. External tray If you select
  • Ricoh Aficio MP C3502 | Manuals - Page 39
    6 10 5 4 3 CJS009 1. Scanner accessibility unit This unit lets you operate the machine or scan documents from envelopes. To use the small size paper tray, install it in trays 2-4. For details about how to install the small size paper tray, see "Installing the Small Size Paper Tray", Getting
  • Ricoh Aficio MP C3502 | Manuals - Page 40
    Getting Started 5. Lower paper trays Consists of two paper trays. Holds up to 1,100 sheets of paper. Each paper tray holds 550 sheets. 6. Internal tray 2 If you select this as the output tray, copied/printed paper or fax copied/printed paper and fax messages are delivered here face down. 10. Finisher
  • Ricoh Aficio MP C3502 | Manuals - Page 41
    accessibility unit This unit lets you operate the machine or scan documents from the side instead of using the control panel on the machine. 2. Handset Used as a receiver when a fax unit is installed. Allows you to use the On Hook Dial and Manual Dial functions. It also allows you to use the machine
  • Ricoh Aficio MP C3502 | Manuals - Page 42
    unit Relays paper to the finisher. 9. Internal shift tray Sorts and stacks multiple sheets of paper. 10. External tray If you select this as the output tray, copied/printed paper and fax messages are delivered here face down. 11. Finisher SR3120 Sorts, stacks, staples, and punches multiple sheets
  • Ricoh Aficio MP C3502 | Manuals - Page 43
    12 9 8 11 7 2 6 10 5 4 3 CJS011 1. Small size paper tray Holds small size sheets of paper or envelopes. To use the small size paper tray, install it in trays 2-4. For details about how to install the small size paper tray, see "Installing the Small Size Paper Tray", Getting Started . 2. Tray
  • Ricoh Aficio MP C3502 | Manuals - Page 44
    this as the output tray, copied/printed paper and fax messages are delivered here face down. 9. Finisher SR3120 Sorts, stacks, staples, and punches multiple sheets of paper. Consists of the following paper trays: • Finisher upper tray • Finisher shift tray 10. Booklet Finisher SR3110 Sorts, stacks
  • Ricoh Aficio MP C3502 | Manuals - Page 45
    equipped with the one-pass duplex scanning ADF) (mainly North America) 12 9 8 1 11 7 2 6 10 5 4 3 CJS012 1. Handset Used as a receiver when a fax unit is installed. Allows you to use the On Hook Dial and Manual Dial functions. It also allows you to use the machine as a telephone. 2. Small
  • Ricoh Aficio MP C3502 | Manuals - Page 46
    Getting Started 5. Lower paper trays Consists of two paper trays. Holds up to 1,100 sheets of paper. Each paper tray holds 550 sheets. 6. Internal tray 2 If you select this as the output tray, copied/printed paper or fax copied/printed paper and fax messages are delivered here face down. 10. Finisher
  • Ricoh Aficio MP C3502 | Manuals - Page 47
    , operation status, or messages. See "How to Use the Screens on the Control Panel", Getting Started . 4. [Reset] key Press to clear the current settings. 5. [Program] key (copier, Document Server, facsimile, and scanner mode) • Press to register frequently used settings, or to recall registered
  • Ricoh Aficio MP C3502 | Manuals - Page 48
    ] key flashes slowly. 9. [Login/Logout] key Press to log in or log out. 10. [User Tools/Counter] key • User Tools Press to change the default settings to meet your requirements. See "Accessing User Tools", Connecting the Machine/ System Settings . • Counter Press to check or print the counter value
  • Ricoh Aficio MP C3502 | Manuals - Page 49
    In indicator (facsimile and printer mode) Flashes when the machine is receiving print jobs or LAN-Fax documents from a computer. See Fax and Print . 20. Communicating indicator, Fax Received indicator, Confidential File indicator • Communicating indicator Lights continuously during data transmission
  • Ricoh Aficio MP C3502 | Manuals - Page 50
    the [Home] key. 1 2 3 45 6 9 8 7 CJS052 1. [Copier] Press to make copies. For details about how to use the copy function, see Copy/ Document Server . 2. [Facsimile] Press to send or receive faxes. For details about how to use the fax function, see Fax . 3. [Scanner] Press to scan originals
  • Ricoh Aficio MP C3502 | Manuals - Page 51
    Document Server] Press to store or print documents on the machine's hard disk. For details about how to use the Document Server function, see Copy/ Document Server . Adding Icons to the [Home] Screen You can add shortcuts to programs stored in copier to Favorites by User cannot be registered
  • Ricoh Aficio MP C3502 | Manuals - Page 52
    2. Getting Started 3. Point to [Device Management], and then click [Home Management]. 4. Click [OK] four times. Adding icons to the [Home] screen using the User Tools In the following procedure, a shortcut to a copier program is registered to the [Home] screen. 1. Register a program. 2. Press the
  • Ricoh Aficio MP C3502 | Manuals - Page 53
    4. Press [Add Icon]. How to Use the [Home] Screen 5. Press the [Program] tab. 6. Make sure that [Copier Program] is selected. 7. Select the program you want to add. 51
  • Ricoh Aficio MP C3502 | Manuals - Page 54
    2. Getting Started 8. Specify the position where [Blank] is displayed. 9. Press [OK]. 10. Press the [User Tools/Counter] key. • Press [ ] on the upper-right corner of the screen to check the position on the simple screen. 52
  • Ricoh Aficio MP C3502 | Manuals - Page 55
    is different. • Copier: 25 programs • Document Server: 25 programs • Facsimile: 100 programs • Scanner: 25 programs The following settings can be registered to programs: Copier: Color mode, original type, density, Special Original, paper tray, Store File (except for User Name and Password), Create
  • Ricoh Aficio MP C3502 | Manuals - Page 56
    2. Getting Started 1. Press the [Home] key on the top left of the control panel, and press the [Copier] icon on the [Home] screen. CJS113 2. Edit the copy settings so all functions you want to store in a program are selected. 3. Press the [Program] key.
  • Ricoh Aficio MP C3502 | Manuals - Page 57
    name varies depending on the functions as follows: • Copier: 34 characters • Document Server: 34 characters • Facsimile: 20 characters • Scanner: 34 characters • When a specified program is registered as the default, its values become the default settings, which are displayed without pressing the
  • Ricoh Aficio MP C3502 | Manuals - Page 58
    Getting Started Program name Program description Magazine copy Specify [Magazine] in [Dup./Combine/Series] and [Staple: Centre] in [Finishing]. You can save paper. Also, you can print documents in-house instead of having them printed by an outside printing Program name Easy PDF scan High compression
  • Ricoh Aficio MP C3502 | Manuals - Page 59
    ], specify [PDF], [High Compression PDF], or [PDF/A] in [File Type], and also specify [Digital Signature]. You can add a digital signature to an important document such as Later] in [TX Mode]. You can send a fax at a specified time. Specify [Fax Header Print] in [TX Mode]. This setting can be used
  • Ricoh Aficio MP C3502 | Manuals - Page 60
    Started • Depending on the options installed, some functions cannot be registered. For details, see "Functions Requiring Optional Configurations", Getting Started . • The names of programs given above are just examples. You can assign any name to a program according to your objectives. • Depending
  • Ricoh Aficio MP C3502 | Manuals - Page 61
    go off. When this is done, machine power is off. When the fax unit is installed, fax files in memory may be lost if you turn this switch off. Use this Turn main Power Switch off" appears, turn the machine's power off, wait 10 seconds or more, and then turn it back on again. Never turn the power back on
  • Ricoh Aficio MP C3502 | Manuals - Page 62
    2. Getting Started • Make sure to turn off the main power switch before pulling out the power plug. Not doing so may result in damage to the
  • Ricoh Aficio MP C3502 | Manuals - Page 63
    . • Ask the user administrator for the Login User Name, Login Password, and User Code. For details about user authentication, see Security Guide . • User Code to enter on User Code Authentication is the numerical value registered in the Address Book as "User Code". User Code Authentication Using the
  • Ricoh Aficio MP C3502 | Manuals - Page 64
    2. Getting Started 1. Press [Login]. 2. Enter a Login User Name, and then press [OK]. 3. Enter a Login Password, and then press [OK]. When the user is authenticated, the screen for the function you are using appears. Logging Out Using the Control Panel This section explains the procedure for logging
  • Ricoh Aficio MP C3502 | Manuals - Page 65
    aligned to the rear left corner. Start with the first page to be copied. 1 CJW001 1. Positioning mark 3. Lower the ADF. Placing Originals in the Auto Document Feeder Be sure not to block the sensor or load the original untidily. Doing so may cause the machine to detect the size of the
  • Ricoh Aficio MP C3502 | Manuals - Page 66
    2. Getting Started ARDF (Types 1 and 2) 1 ARDF (Types 3 and 4) CJW003 1 CJW004 One-pass duplex scanning ADF (Types 3 and 4) 1 1. Sensors CJW005 1. Adjust the original guide to the original size. 2. Set the aligned originals squarely face up in the ADF. Do not stack originals beyond the limit
  • Ricoh Aficio MP C3502 | Manuals - Page 67
    1 2 CJW006 • ARDF (Types 3 and 4) 1 2 CJW007 • One-pass duplex scanning ADF (Types 3 and 4) 1 2 CJW008 1. Limit mark 2. Original guide Placing Originals 65
  • Ricoh Aficio MP C3502 | Manuals - Page 68
    2. Getting Started 66
  • Ricoh Aficio MP C3502 | Manuals - Page 69
    frequently used copier functions and operations. For the information not included in this chapter, see Copy/ Document Server on the supplied "Placing Originals in the Auto Document Feeder". To copy onto paper other than plain paper, specify the paper type in User Tools according to the weight
  • Ricoh Aficio MP C3502 | Manuals - Page 70
    3. Copy 7. When the copy job is finished, press the [Reset] key to clear the settings. 68
  • Ricoh Aficio MP C3502 | Manuals - Page 71
    paper, and then press [Auto Reduce / Enlarge]. The image is automatically rotated. For details about Rotate Copy, see "Rotate Copy", Copy/ Document Server . The original sizes and orientations you can use with this function are as follows: (mainly Europe and Asia) • Types 1 and 2 Original location
  • Ricoh Aficio MP C3502 | Manuals - Page 72
    Exposure glass ADF Original size and orientation 11 × 17 , 81/2 × 14 , 81/2 × 11 , 51/2 × 81/2 11 × 17 , 81/2 × 14 , 81/2 × 11 , 51/2 × 81/2 , 10 × 14 , 71/4 × 101/2 , A3 , A4 1. Press [Auto Reduce / Enlarge]. 2. Select the paper size. 3. Place the originals, and then press the [Start] key. 70
  • Ricoh Aficio MP C3502 | Manuals - Page 73
    Duplex Copying Duplex Copying Copies two 1-sided pages or one 2-sided page onto a 2-sided page. During copying, the image is shifted to allow for the binding margin. CKN009 There are two types of Duplex. 1 Sided 2 Sided Copies two 1-sided pages on one 2-sided page. 2 Sided 2 Sided Copies one 2-
  • Ricoh Aficio MP C3502 | Manuals - Page 74
    [Duplex] is selected. If [Duplex] is not selected, press [Duplex]. 3. Select [1 Sided 2 Sided] or [2 Sided 2 Sided] according to how you want the document to be output. To change the original or copy orientation, press [Orientation]. 4. Press [OK]. 5. Place the originals, and then press the [Start
  • Ricoh Aficio MP C3502 | Manuals - Page 75
    orientation and the number of originals to be combined. • Portrait ( ) originals CKN015 • Landscape ( ) originals CKN016 Placing originals (originals placed in the ADF) The default value for the copy order in the Combine function is [From Left to Right]. To copy originals from right to left in the
  • Ricoh Aficio MP C3502 | Manuals - Page 76
    3. Copy CKN010 • Originals read from right to left CKN017 One-Sided Combine Combine several pages onto one side of a sheet. CKN014 There are six types of One-Sided Combine. 1
  • Ricoh Aficio MP C3502 | Manuals - Page 77
    2 Sided 4 Pages Combine 1 Side Copies two 2-sided originals to one side of a sheet. 2 Sided 8 Pages Combine 1 Side Copies four 2-sided originals to one side of a sheet. 1. Press [Dup./Combine/Series]. Combined Copying 2. Press [Combine]. 3. Select [1 Sided] or [2 Sided] for [Original:]. If you
  • Ricoh Aficio MP C3502 | Manuals - Page 78
    3. Copy CKN074 There are six types of Two-Sided Combine. 1 Sided 4 Originals Combine 2 Sides Copies four 1-sided originals to one sheet with two pages per side. 1 Sided 8 Originals Combine 2 Sides Copies eight 1-sided originals to one sheet with four pages per side. 1 Sided 16 Originals Combine 2
  • Ricoh Aficio MP C3502 | Manuals - Page 79
    [Top to Bottom] for [Original:] and/or [Copy:], and then press [OK]. 7. Select the number of originals to combine. 8. Press [OK]. 9. Select the paper size. 10. Place the originals, and then press the [Start] key. 77
  • Ricoh Aficio MP C3502 | Manuals - Page 80
    the bypass tray. Note however that the limitation on the horizontal and vertical length range will vary depending on which options are installed. • When prints are delivered to the trays of the finisher: Horizontal length: 148.0-457.2 mm (5.83-18.00 inches), vertical length: 100.0-305.0 mm (3.94-12
  • Ricoh Aficio MP C3502 | Manuals - Page 81
    according to the weight of the envelopes you are printing on. For details about the relationship between paper weight and paper thickness and the sizes of envelopes that can be used, see p.148 "Recommended Paper Sizes and Types". About handling envelopes, supported envelope types, and how to load
  • Ricoh Aficio MP C3502 | Manuals - Page 82
    , specify the paper size and type under [Tray Paper Settings] in User Tools. For the paper type, select [Envelope]. For details, see "System Settings", Connecting the Machine/ System Settings . 1. Select the paper tray where the envelopes are loaded. 2. Place the originals, and then press the [Start
  • Ricoh Aficio MP C3502 | Manuals - Page 83
    tray with this function. Original orientation and staple position Place all the originals in the ADF in the orientation in which they can be read normally. When placing the original on the exposure glass, keep the same orientation, but place the original facing downwards. When the paper that is
  • Ricoh Aficio MP C3502 | Manuals - Page 84
    3. Copy Bottom Slant Placing the original on the exposure glass Placing the original in the ADF Staple position*1 Left 2 *2 Top 2 *3 *2 *3 Center *1 The above tables show staple positioning. The orientation of the paper does not indicate orientation of delivery. *2 You cannot staple at
  • Ricoh Aficio MP C3502 | Manuals - Page 85
    tray with this function. Original orientation and punch hole position Place all the originals in the ADF in the orientation in which they can be read normally. When placing the original on the exposure glass, keep the same orientation, but place the original facing downwards. 83
  • Ricoh Aficio MP C3502 | Manuals - Page 86
    3. Copy When the paper that is loaded is the same size and orientation as the original, the relationship between the orientation in which you place the original and the punch hole positions is as follows. You can confirm the punch hole positions that can be selected on the screen that appears when
  • Ricoh Aficio MP C3502 | Manuals - Page 87
    1. Press [Finishing]. Finishing 2. Select one of the punch hole positions. 3. Press [OK]. 4. Enter the number of copy sets with the number keys. 5. Place the originals, and then press the [Start] key. 85
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    machine. Thus you can print them later applying necessary conditions. You can check the stored documents from the Document Server screen. For details about the Document Server, see p.127 "Storing Data". 1. Press [Store File]. 2. Enter a file name, user name, or password if necessary. 3. Press [OK
  • Ricoh Aficio MP C3502 | Manuals - Page 89
    about one hour, all the documents stored in memory are deleted. As soon as the main power switch is turned on, the Power Failure Report is printed to help you check the list of deleted files. See "Turning Off the Main Power / In the Event of Power Failure", Troubleshooting . 1. Press the [Home] key
  • Ricoh Aficio MP C3502 | Manuals - Page 90
    the transmission settings such as "TX Mode" as necessary. 7. Specify a destination. You can enter the destination's number or address directly or select from the Address Book by pressing the destination key. If you make a mistake, press the [Clear] key, and then enter again. 8. When sending
  • Ricoh Aficio MP C3502 | Manuals - Page 91
    Transmission) 9. If you send documents to Internet Fax or e-mail destinations or enable the "E-mail TX Results" function, specify a sender. 10. Press the [Start] key. Registering a Fax Destination 1. Press the [User Tools/Counter] key. 2. Press [Address Book Management]. 3. Check that [Program
  • Ricoh Aficio MP C3502 | Manuals - Page 92
    be delivered. Be sure to check the settings in the fax function before deleting any destinations. 1. Press the [User Tools/Counter] key. 2. Press [Address Book Management]. 3. Check that [Program / Change] is selected. 4. Select the name whose fax destination you want to delete. Press the name key
  • Ricoh Aficio MP C3502 | Manuals - Page 93
    7. Press [Delete All], and then press [OK]. Basic Procedure for Transmissions (Memory Transmission) 8. Press [OK]. 9. Press [Exit]. 10. Press the [User Tools/Counter] key. 91
  • Ricoh Aficio MP C3502 | Manuals - Page 94
    to Destination (Immediate Transmission) Using Immediate Transmission, you can send documents while checking the connection to the destination. You can specify fax or IP-Fax destinations. If you specify Internet Fax, e-mail, folder destinations, and group or multiple destinations, the transmission
  • Ricoh Aficio MP C3502 | Manuals - Page 95
    Transmitting while Checking Connection to Destination (Immediate Transmission) 6. Specify a destination. If you make a mistake, press the [Clear] key, and then enter again. 7. Press the [Start] key. 93
  • Ricoh Aficio MP C3502 | Manuals - Page 96
    Canceling a Transmission This section explains how to cancel a fax transmission. Canceling a Transmission Before the Original Is Scanned Use this procedure to cancel a transmission before pressing the [Start] key. 1. Press the [Reset] key. CJN023 Canceling a
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    if it fails to transmit. All the scanned data is deleted from memory. 1. Press the [Stop] key. CJN024 You can also press [TX/RX Status / Print], and then [Check / Stop Transmission File]. 2. Press [Standby File List]. To cancel transmission of a file stored in the memory, press the [File List] tab
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    this function, you can instruct the machine to delay transmission of your fax document until a specified later time printed when the main power switch is turned on. Use this report to check the list of lost documents. See "Turning Off the Main Power / In the Event of Power Failure", Troubleshooting
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    stored documents in the machine. A user name can be selected from the Address Book or entered manually. File Name You can specify a name for a stored document. If you do not specify a name, scanned documents will be automatically assigned names such as "FAX0001" or "FAX0002". Password You
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    4. Fax 4. Set the user name, file name, and password as necessary. • User Name Press [User Name], and then select a user name. To specify an unregistered user name, press [Manual Entry], and then enter the name. After specifying a user name, press [OK]. • File Name Press [File Name], enter a file
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    the Thumbnails key to switch the screen to thumbnail display. 3. If you select a document with a password, enter the password using the number keys, and then press [OK]. 4. When you want to add your originals to stored documents and send them all at once, press [Original ] [ Stored File] or [Stored
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    4. Fax Printing the Journal Manually To print the Journal manually, select the printing method: "All", "Print per File No.", or "Print per User". All Prints the results of communications in the order made. Print per File No. Prints only the results of communications specified by file number. Print
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    in [Connect To]. 7. Click [Install]. 8. Configure the user code, default printer, and shared printer as necessary. 9. Click [Continue]. The installation starts. If the [User Account Control] dialog box appears, and then click [Yes] or [Continue]. 10. Click [Finish]. When you are prompted to restart
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    explains how to open the printer driver properties from [Devices and Printers]. • Manage Printers permission is required to change the printer settings. Log on as an Administrators group member. • You cannot change the machine default settings for individual users. Settings made in the printer
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    print job is complete. In this case, check if the document was printed. When Using the PCL 6 Printer Driver 1. Click the WordPad menu button in the upper left corner of the window, and then click [Print or [Black and White] in the "Color/ Black and White:" list. 10. If you want to print multiple
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    [Locked Print]. 5. Click [Details...]. 6. Enter a User ID in the "User ID:" box, and then enter a password in the "Password:" box. 7. Click [OK]. 8. Change any other print settings if necessary. 9. Click [OK]. 10. Start printing from the application's [Print] dialog box. Printing a Locked Print File
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    files at once by pressing [Select All Jobs] after selecting a file. 5. Press [Print]. 6. Enter the password using the number keys, and then press [OK]. 7. To change the print settings of the document, press [Detailed Settings]. 8. Enter the number of copies using the number keys if necessary, and
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    the "User ID:" box. You can optionally set a file name of a Hold Print file. 7. To specify the print time of the document, select the [Set Print Time] check box, and then specify the time. You can specify the time in 24-hour format. 8. Click [OK]. 9. Change any other print settings if necessary. 10
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    2. Press the [Print Jobs] tab. Hold Print 3. Press [Hold Print Job]. 4. Select the files you want to print. You can select all the Hold Print files at once by pressing [Select All Jobs] after selecting a file. 5. Press [Print]. 6. To change the print settings of the document, press [Detailed
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    . Any user who has print privileges can print any stored file afterward. 5. Click [Details...]. 6. Enter a User ID in the "User ID:" box. You can optionally set a file name and a password of a Stored Print file. 7. Click [OK]. 8. Change any other print settings if necessary. 9. Click [OK]. 10. Start
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    [Select All Jobs] after selecting a file. 5. Press [Print]. If you set the password in the printer driver, enter the password. If multiple print files are selected, and some of these require a password, the machine prints files that correspond to the entered password and files that do not require
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    5. Print 110
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    confirm the details of the destination computer. Also refer to "Registering Folders", Connecting the Machine/ System Settings , and register the address of the destination computer to the address book. 1. Press the [Home] key on the top left of the control panel, and press the [Scanner] icon on the
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    . In these examples, Windows 7 Professional is the operating system, and the computer is a member in a network domain. Write down the confirmed information. Step 1: Confirming the user name and computer name Confirm the user name and the name of the computer you will send scanned documents to. 1. On
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    a location, and then click [Find Now]. 10. From the list of results, select the groups and users you want to grant access to, and then click [OK]. 11. In the [Select Users or Groups] window, click [OK]. 12. In the [Groups or user names:] list, select a group or user, and then, in the [Allow] column
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    select [Edit...]. 3. Click [Add...]. 4. In the [Select Users or Groups] window, click [Advanced...]. 5. Specify one or more object types, select ] twice. Registering an SMB Folder 1. Press the [User Tools/Counter] key. 2. Press [Address Book Management]. 3. Check that [Program / Change] is selected
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    ". When [Do not Specify] is selected, the SMB User Name and SMB Password that you have specified in "Default User Name / Password (Send)" of File Transfer settings are applied. 10. Press [Change] under "Login User Name". 11. Enter the login user name of the destination computer, and then press [OK
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    SMB folder manually 1. Press [Change] under "Path". 2. Enter the path where the folder is located. For example: if the name of the destination computer is "User", and the folder name is "Share", the path will be \\User\Share. If the network does not allow automatic obtaining of IP addresses, include
  • Ricoh Aficio MP C3502 | Manuals - Page 119
    Press [Address Book Management]. 3. Check that [Program / Change] is selected. 4. Select the name whose folder you want to delete. Press the name key, or enter the registered number using the number keys. You can search by the registered name, user code, fax number, folder name, e-mail address, or
  • Ricoh Aficio MP C3502 | Manuals - Page 120
    for logging in to the computer. Press [Manual Entry] to the right of the user name field to display the soft keyboard. 7. Depending on the destination setting, enter the password for logging in to the computer. Press [Manual Entry] for the password to display the soft keyboard. 8. Press [Connection
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    Basic Procedure for Sending Scan Files by E-mail Basic Procedure for Sending Scan Files by Email 1. Press the [Home] key on the top left of the control panel, and press the [Scanner] icon on the [Home] screen. CJS113 2. Make sure that no previous settings remain. If a previous setting remains, press
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    document in color/duplex mode, and saving as a PDF file. • Press [Scan Settings], and then press [Full Colour: Text / Photo] in the [Original Type] tab. • Press [Original Feed Type], and then press [2 Sided Original]. • Press [PDF the [User Tools/Counter] key. 2. Press [Address Book Management].
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    Only] is specified, registered e-mail addresses only appear in the internet fax display on the fax function screen. 13. If you want to use Internet fax, specify whether or not to use "Send via SMTP Server". 14. Press [OK]. 15. Press [Exit]. 16. Press the [User Tools/Counter] key. Deleting an
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    , user code, fax number, folder name, e-mail address, or IP-Fax destination. 5. Press [E-mail]. 6. Press [Change] under "E-mail Address". 7. Press [Delete All], and then press [OK]. 8. Press [OK]. 9. Press [Exit]. 10. Press the [User Tools/Counter] key. Entering an E-mail Address Manually 1. Press
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    You can specify a password for each stored file. Files that are not password-protected can be accessed by other users on the same local the use of DeskTopBinder. For details, contact your local dealer, or see the documentation for DeskTopBinder. 1. Press the [Home] key on the top left of the control
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    Name], and then select a user name. To specify an unregistered user name, press [Manual Entry], and then enter the name. After specifying a user name, press [OK]. • File Name Press [File Name], enter a file name, and then press [OK]. • Password Press [Password], enter a password, and then press [OK
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    created for each single page and the number of files sent is the same as the number of pages scanned. • Multi-page: [TIFF], [PDF], [High Compression PDF] ,[PDF/A] If you select a multi-page file type when scan multiple originals, scanned pages are combined and sent as a single file. Selectable file
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    6. Scan Specifying Scan Settings 1. Press [Scan Settings]. 2. Specify resolution, scan size, and other settings, as required. 3. Press [OK]. 126
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    Name]. For details about the Address Book, see "Registering Addresses and Users for Facsimile/Scanner Functions", Connecting the Machine/ System Settings . Password To prevent unauthorized printing, you can specify a password for any stored document. A protected document can only be accessed if its
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    the [Document Server] icon on the [Home] screen. CJS113 2. Press [To Scanning Screen]. 3. Press [User Name]. 4. Specify a user name, and then press [OK]. The user names shown are names that were registered in the Address Book. To specify a name not shown in the screen, press [Manual Entry], and
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    each function, see Copy/ Document Server . 1. Select a document to be printed. 2. When printing two or more documents at a time, repeat step 1. Up to 30 documents can be printed. 3. When specifying printing conditions, press [To Printing Screen]. 4. Configure print settings. 5. Enter the number
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    7. Document Server 130
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    ", you must enter it as "192.168.1.10". 1. Start your Web browser. 2. Enter "http://(machine's IP address or host name)/" in your Web browser's URL bar. Top Page of Web Image Monitor appears. If the machine's host name has been registered on the DNS or WINS server, you can enter it. When setting
  • Ricoh Aficio MP C3502 | Manuals - Page 134
    Refresh/Help (Refresh): Click at the upper right in the work area to update the machine information. Click the Web browser's [Refresh] button to refresh the entire browser screen. (Help): Use Help to view or download Help file contents. 4. Basic Information area Displays the basic information of the
  • Ricoh Aficio MP C3502 | Manuals - Page 135
    from the Address Book, a message indicating incorrect user code entry appears. If this is the case, reprogram a user code. 4. Click the property icon of the desired fax document. 5. View the content of the fax document. 6. To download the received fax document, select [PDF], [PDF/A], or [Multi
  • Ricoh Aficio MP C3502 | Manuals - Page 136
    8. Web Image Monitor 134
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    9. Adding Paper and Toner This chapter describes how to load paper into the paper America) Tray 1 can hold 81/2 × 11 paper only. If you want to print on A4 , A5 , or B5 JIS from tray 1, contact your service representative. • If a paper tray is pushed vigorously when putting it back into place
  • Ricoh Aficio MP C3502 | Manuals - Page 138
    Paper and Toner CJW012 3. Carefully push the paper tray fully in. • Various sizes of paper can be loaded in trays 2-4 by adjusting the positions of side fences and end fence. For details, see "Changing the Paper Size in Trays 2-4", Paper Specifications and Adding Paper . • You can load envelopes in
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    on paper type. Load only as much paper as can be held between the paper guides on the bypass tray. For the maximum number of sheets you can load, see see "Copying from the Bypass Tray", Copy/ Document Server . When printing from a computer, see p.138 "Settings to Use the Bypass Tray under the
  • Ricoh Aficio MP C3502 | Manuals - Page 140
    details, see "System", Print . • The default setting of [Bypass Tray] is [Driver / Command]. • Settings remain valid until they are changed. After printing, be sure to clear settings for the next user. • For details about setting printer drivers, see "Printing Documents", Print . • [Auto Detect] is
  • Ricoh Aficio MP C3502 | Manuals - Page 141
    Paper into the Bypass Tray CJS039 2. Press [Tray Paper Settings]. 3. Press [Printer Bypass Paper Size]. 4. Select the paper size. 5. Press [OK]. 6. Press the [User Tools/Counter] key. • When loading thick paper, thin paper, or OHP transparencies, specify the paper size and the paper type. 139
  • Ricoh Aficio MP C3502 | Manuals - Page 142
    9. Adding Paper and Toner Setting custom size paper using the control panel 1. Press the [User Tools/Counter] key. CJS039 2. Press [Tray Paper of OHP transparencies for color printing cannot be used. For details about types that can be used, contact your sales or service representative. • Use A4 or
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    on the [Paper Type] area, and then select the appropriate paper thickness in the [Paper Thickness] area. 6. Press [OK]. 7. Press the [User Tools/Counter] key. • We recommend that you use specified OHP transparencies. • For details about paper thickness, see "System Settings", Connecting the Machine
  • Ricoh Aficio MP C3502 | Manuals - Page 144
    9. Adding Paper and Toner Loading Paper into the Small Size Paper Tray • Check the paper be misfed. 1. Carefully pull out the paper tray until it stops. CJW027 2. Square the paper and load it print side up. Do not stack paper over the limit mark. CJW028 3. Carefully push the paper tray fully in.
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    fences and end fence. For details, see "Changing the Paper Size in the Small Size Paper Tray", Paper Specifications and Adding Paper . • You can load envelopes into the small size paper tray. When loading envelopes, place them in the correct orientation. For details, see p.157
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    9. Adding Paper and Toner Loading Paper into Tray 3 (LCT) • When paper loaded in the Europe and Asia) Tray 3 (LCT) can hold A4 paper only. If you want to print on 81/2 × 11 from Tray 3 (LCT), contact your service representative. • (mainly North America) Tray 3 (LCT) can hold 81/2 × 11 paper only.
  • Ricoh Aficio MP C3502 | Manuals - Page 147
    • Left half of the tray pulled out Loading Paper into Tray 3 (LCT) CJW017 3. Carefully push the paper tray fully in. • You can load paper even if Tray 3 (LCT) is in use. It is okay to pull out the left half of the tray while Tray 3 (LCT) is in use. 145
  • Ricoh Aficio MP C3502 | Manuals - Page 148
    9. Adding Paper and Toner Loading Paper into the Large Capacity Tray (LCT) • (mainly Europe and Asia) The large capacity tray (LCT) can hold A4 paper only. If you want to print on 81/2 × 11 or B5 JIS from the large capacity tray (LCT), contact your service representative. • (mainly North
  • Ricoh Aficio MP C3502 | Manuals - Page 149
    Loading Paper into the Large Capacity Tray (LCT) CJW020 4. Load paper by repeating steps 2 and 3. 5. Close the right cover of the large capacity tray (LCT). 147
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    9. Adding Paper and Toner Recommended Paper Sizes and "Thick Paper". • For details about various details about and recommendations concerning envelopes, see p.157 "Envelopes". Tray 1 Paper type and weight 52-256 g/m2 (14 lb. of the sizes specified above, contact your service representative. 148
  • Ricoh Aficio MP C3502 | Manuals - Page 151
    /4 × 101/2 Select the paper size using the System Settings menu: 550 sheets 11 × 17 , 81/2 × 14 , 81/2 × 13 , 81/2 × 11 , 81/4 × 14 , 81/4 × 13 , 8 × 13 , 8 × 10 , 71/4 × 101/2 , 8K , 16K , 11 × 15 , 10 × 14 A3 , A4 , B4 JIS , B5 JIS , 81/2 × 13 , 81/4 × 14 , 81/4 × 13 , 8 × 13
  • Ricoh Aficio MP C3502 | Manuals - Page 152
    9. Adding Paper and Toner Paper type and weight 52-256 g/m2 (14 lb. Bond-140 lb. Index) Thin Paper-Thick Paper 3 Paper size Custom size: Paper capacity 550 sheets Vertical: 182.0-297.0 mm *1 Horizontal: 148.0-432.0 mm Envelopes Vertical: 7.17-11.69 inches *1 Horizontal: 5.83-17.00 inches
  • Ricoh Aficio MP C3502 | Manuals - Page 153
    41/8 × 91/2 , 37/8 × 71/2 , C5 Env , C6 Env , DL Env • : 50 sheets *1 •: Double flap: 15 sheets *2 Single flap: 25 sheets *2 *1 Load envelopes with their flaps opened. *2 Load envelopes with their flaps closed. Bypass tray Paper type and weight Paper size 52-300 g/m2 (14 lb. Bond-110 lb. Cover
  • Ricoh Aficio MP C3502 | Manuals - Page 154
    paper (adhesive B4 JIS , A4 labels) 30 sheets Envelopes *1 41/8 × 91/2 , 37/8 × 71/2 , C5 Env , C6 Env , DL Env 10 sheets *1 Select the paper size. For copier mode, see "Copying onto Regular Size Paper from the Bypass Tray", Copy/ Document Server . For printer mode, see p.139 "Setting the paper
  • Ricoh Aficio MP C3502 | Manuals - Page 155
    paper size. For copier mode, see "Copying onto Custom Size Paper from the Bypass Tray", Copy/ Document Server . For printer × 2 A4 *1 To load paper any of the sizes specified above, contact your service representative. Large capacity tray (LCT) Paper type and weight Paper size 60-216 g/m2
  • Ricoh Aficio MP C3502 | Manuals - Page 156
    Adding Paper and Toner Paper Thickness when delivered. This noise does not indicate a problem and print quality is unaffected. (Glossy paper and OHP Flatten out curled sheets before loading them. • When loading envelopes, see p.157 "Envelopes". • When loading thick paper of 106-300 g/m2 (28
  • Ricoh Aficio MP C3502 | Manuals - Page 157
    procedure of the Auto Tray Switching function, see "Copier / Document Server Features", Copy/ Document Server . • When loading label paper: • We paper: • To print on coated paper from the bypass tray, trays 2-4, Tray 3 (LCT), or the large capacity tray (LCT): press the [User Tools/Counter] key,
  • Ricoh Aficio MP C3502 | Manuals - Page 158
    9. Adding Paper and Toner • If coated sheets of paper jam, make noise, or if side fences flush against the paper stack. • Jams and misfeeds can occur when printing on thick glossy sheets. To prevent such problems, be sure to fan glossy sheets thoroughly before loading them. If sheets continue to
  • Ricoh Aficio MP C3502 | Manuals - Page 159
    Paper Sizes and Types • Prints might be noticeably curled. Flatten out prints if they are creased or curled. Envelopes This section gives you various details about and recommendations concerning envelopes. • Do not use window envelopes. • Fan the envelopes before loading them to separate
  • Ricoh Aficio MP C3502 | Manuals - Page 160
    ". In printer mode The way to load envelopes varies depending on the orientation of the envelopes. When printing onto envelopes, load them according to the applicable orientation shown below: How to load envelopes Types of envelopes Paper trays 2-4 Small size paper tray Bypass tray Side-opening
  • Ricoh Aficio MP C3502 | Manuals - Page 161
    in the landscape orientation in Trays 2-4. When loading envelopes, select "Envelope" as the paper types using both the User Tools and printer driver and specify the thickness of envelopes. For details, see " Printing on Envelopes", Print . To print on envelopes that are loaded with their short edges
  • Ricoh Aficio MP C3502 | Manuals - Page 162
    9. Adding Paper and Toner • High temperature and high humidity conditions can reduce print quality and cause envelopes to become creased. • Depending on the environment, copying or printing on envelopes may wrinkle them even if they are recommended. • Certain types of envelopes might come out
  • Ricoh Aficio MP C3502 | Manuals - Page 163
    This section explains precautions when adding toner, how to send faxes or scanned documents when the toner has run out, and how to dispose of used toner. • Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite on contact with naked flame. • Do not store
  • Ricoh Aficio MP C3502 | Manuals - Page 164
    ] screen. • For details about how to check contact number where you can order supplies, see "Enquiry", Maintenance and Specifications . Sending Faxes or Scanned Documents When Toner Has Run Out When the machine has run out of toner, the indicator on the display lights. Note that even if there is no
  • Ricoh Aficio MP C3502 | Manuals - Page 165
    printed. Disposing of Used Toner This section describes what to do with used toner. Toner cannot be re-used. Pack used toner containers in the container's box or a bag to prevent the toner If you want to discard your used toner container, please contact your local sales office. If you discard it by
  • Ricoh Aficio MP C3502 | Manuals - Page 166
    9. Adding Paper and Toner 164
  • Ricoh Aficio MP C3502 | Manuals - Page 167
    Maintenance and Specifications . Appears when the waste toner bottle is full. Contact your sales or service representative. Appears when the hole punch receptacle is full. For details about removing punch waste, see "Removing Punch Waste", Troubleshooting . Appears when the machine is malfunctioning
  • Ricoh Aficio MP C3502 | Manuals - Page 168
    10. Troubleshooting When an Indicator for the [Check Status] Key Is Lit If an the function screen and take the appropriate action. • p.176 "Messages Displayed When Using the Copy/Document Server Function" • p.180 "Messages Displayed When Using the Facsimile Function" • p.197 "Messages Displayed
  • Ricoh Aficio MP C3502 | Manuals - Page 169
    Lit The following table explains problems that cause the indicator to light. Problem Documents and reports do not print out. Documents and reports do not print out. An error has occurred still lit even after trying to solve the problem as described here, contact your service representative. 167
  • Ricoh Aficio MP C3502 | Manuals - Page 170
    Copier/ Document Server function, the Facsimile function, or the Scanner function. Soft alert An original has been left on the exposure glass or paper tray is empty. Strong alert The machine requires user attention because paper has jammed, the toner needs replenishing, or other problems have
  • Ricoh Aficio MP C3502 | Manuals - Page 171
    Operating the Machine This section describes common problems and messages. If other messages appear, follow the instructions displayed. Problem Causes Solutions The [Facsimile] or [Scanner] icon does not appear on the [Home] screen even though the copier screen appears when the machine is
  • Ricoh Aficio MP C3502 | Manuals - Page 172
    10. Troubleshooting Problem . If the machine does not get ready in five minutes, contact your service representative. • Wait until the toner cartridge. Wait for a while. If the message does not disappear in five minutes, contact your service and printing factors such as number of prints, paper size
  • Ricoh Aficio MP C3502 | Manuals - Page 173
    Getting Started . The Authentication screen appears. Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set. Enter your login user name and user password Removing Jammed Paper", Troubleshooting . Original images are printed on the reverse
  • Ricoh Aficio MP C3502 | Manuals - Page 174
    10. Troubleshooting Problem Misfeeds occur frequently. Misfeeds occur frequently. Misfeeds occur frequently. Misfeeds occur frequently when printing Troubleshooting Paper", Troubleshooting . guide on internal tray 2, and then try printing the job again. For details about raising the guide, see
  • Ricoh Aficio MP C3502 | Manuals - Page 175
    Problems Operating the Machine Problem guide on internal tray 2. For details about raising the guide, see "When Printouts on the Internal Tray 2 Are Curled", Getting Started . Cannot print printing. For details about the paper types that can be used, see "Duplex Copying", Copy/ Document Server
  • Ricoh Aficio MP C3502 | Manuals - Page 176
    The Address Book cannot be Wait a while, and then retry the changed while deleting the operation. multiple stored documents. Cannot use Web Image Monitor to print documents stored in Document Server. When print volume limits are specified, users cannot print beyond their print volume limit. Print
  • Ricoh Aficio MP C3502 | Manuals - Page 177
    When You Have Problems Operating the Machine Problem "The image data size is not valid. See the manual for required data." be JPEG. Specify the supported. image again. • If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use the recommended
  • Ricoh Aficio MP C3502 | Manuals - Page 178
    10. Troubleshooting When Messages Are Displayed on the Control Panel Messages Displayed When Using the Copy/Document Server Function This section describes the machine's main messages. If other messages appear, follow their instructions Have Problems Operating specify the size manually - do not
  • Ricoh Aficio MP C3502 | Manuals - Page 179
    the scanned pages as a file in the Document Server, press [Yes]. • If you do not want to store scanned pages, press [No]. Scanned data is deleted. "Exceeded the maximum number of sheets that can be used. Copying will be stopped." The number of pages the user is permitted to copy has been exceeded
  • Ricoh Aficio MP C3502 | Manuals - Page 180
    10. Troubleshooting Message Causes Solutions "File being stored exceeded max. number of pages per file. Copying will be stopped." The scanned originals have too many pages to store as one document mode and black & white mode Copier / Document Server Features]. For details about Max. Copy Quantity
  • Ricoh Aficio MP C3502 | Manuals - Page 181
    other than the Copier function is being used such as the Document Server function. Cancel printing press [Continue], to cancel scanning press [Cancel Scanning]. To delete other suspended jobs press [Job List]." appears, press [Cancel Scanning]. "Please wait." The destination list is being updated
  • Ricoh Aficio MP C3502 | Manuals - Page 182
    in user name does For details about how to set not have permission for the permissions, see Security Guide . selected function. When the memory becomes full while using the copy/document server function Message Causes Solutions "Memory is full. nn originals have been scanned. Press [Print] to
  • Ricoh Aficio MP C3502 | Manuals - Page 183
    then resend the document. For details about settings scan size, see "Scan Settings", Fax . "Cannot Fax . • For details about network problems, contact your administrator. "Check whether there are any network problems." [13-11] Cannot access gatekeeper. • Check that the correct gate keeper address
  • Ricoh Aficio MP C3502 | Manuals - Page 184
    . • Check that the correct SIP Server IP Address is listed in [SIP Settings] of [Facsimile Features]. For details about SIP Settings, see "Initial Settings", Fax . • For details about network problems, contact your administrator. The password registered for the SIP server is not the same as the
  • Ricoh Aficio MP C3502 | Manuals - Page 185
    Fax around (not through) the SMTP server could not be found. Solutions • Check that the correct IP address is specified for the machine in [System Settings]. For details about IP address, see "Interface Settings", Connecting the Machine/ System Settings . • For details about network problems
  • Ricoh Aficio MP C3502 | Manuals - Page 186
    10. Troubleshooting Message "Check whether there are any network problems." [14-09] "Check whether there are any network problems." [14-33] Causes E-mail transmission was refused by SMTP authentication, POP before SMTP authentication, or login authentication of the computer in which the folder for
  • Ricoh Aficio MP C3502 | Manuals - Page 187
    or Server Address is listed in [POP3 / IMAP4 Settings] of [System Settings]. For details about POP3 / IMAP4 Settings, see "File Transfer", Connecting the Machine/ System Settings . • For details about network problems, contact your administrator. • Check that the correct User Name and Password are
  • Ricoh Aficio MP C3502 | Manuals - Page 188
    10. Troubleshooting Message "Check whether there are any network problems." [15-11] "Check whether there are any network problems." [15-12] Causes Cannot find the DNS server or POP3/IMAP4 server. Cannot log in to the POP3/ IMAP4 server. Solutions • Check that the following settings in [System
  • Ricoh Aficio MP C3502 | Manuals - Page 189
    in [System Settings]. For details about IP address, see "Interface Settings", Connecting the Machine/ System Settings . • For details about network problems, contact your administrator. "Connection with LDAP server has failed. Check the server status." A network error has occurred and connection
  • Ricoh Aficio MP C3502 | Manuals - Page 190
    10. Troubleshooting Message Causes Solutions "Exceeded time limit for LDAP server search. Check the server status." A network error has problem with the fax. Record the code number shown on the screen, and then contact your service representative. Other functions can be used. "LDAP server
  • Ricoh Aficio MP C3502 | Manuals - Page 191
    Before sending a file by fax, cancel the job in progress. For example, press [Exit], and then press the [Home] key. Press the [Document Server] icon on the [Home] screen. Next, press the [Stop] key. When the message "The Stop key has been pressed, scanning, and also other print jobs that were being
  • Ricoh Aficio MP C3502 | Manuals - Page 192
    ." Authentication failed while using the remote fax function. The likely causes are as follows: For details about user authentication, see Security Guide . • An attempt was made to connect to a device that does not support the remote function. • User authentication on the remote machine has
  • Ricoh Aficio MP C3502 | Manuals - Page 193
    about network problems, contact your administrator. "Connection with the remote machine has failed. Check the remote machine status." User Code Authentication is set on the device connected via the remote fax function. The remote fax function does not support User Code Authentication. Disable
  • Ricoh Aficio MP C3502 | Manuals - Page 194
    , see "Sending/ Receiving Documents Using a Remote Machine (Remote Fax)", Fax . "Remote fax is not available because [User Code Authentication] is active." The remote fax function does not support User Code Authentication. When using the remote fax function, disable User Code Authentication. For
  • Ricoh Aficio MP C3502 | Manuals - Page 195
    must be installed. For details about the user certificate (destination certificate), see Security Guide . A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide . A new user certificate must be installed. For details about
  • Ricoh Aficio MP C3502 | Manuals - Page 196
    10. Troubleshooting Message Causes "Transmission cannot be performed because the certificate for encryption is not currently valid." The user certificate (destination certificate) has expired. "XXX cannot be YYY because the device certificate used for the S/ MIME signature is not currently
  • Ricoh Aficio MP C3502 | Manuals - Page 197
    user action.) There is no device certificate (S/MIME), or the certificate is invalid. For details about the device certificate (S/MIME), see Security Guide . "XXX cannot be recalled because there is a problem (S/MIME), see Security Guide . "The PDF Digital Signature's device certificate
  • Ricoh Aficio MP C3502 | Manuals - Page 198
    10. Troubleshooting Message Causes Solutions "XXX cannot be YYY because the PDF Digital Signature's device certificate is not currently valid." (XXX and YYY indicate the user action.) The device certificate (PDF with digital signature) has expired. A new device certificate (PDF with digital
  • Ricoh Aficio MP C3502 | Manuals - Page 199
    appear, follow their instructions. Status messages Message "Hex Dump Mode" "Job Suspended..." "Offline" "Please wait." "Printing..." "Ready" performing initial adjustments, or adding toner. Wait a while. The machine is printing. Wait a while. This is the default ready message. The machine is ready
  • Ricoh Aficio MP C3502 | Manuals - Page 200
    10. Troubleshooting Message "Setting change..." "Waiting for print data..." "Suspending print jobs..." "Updating certificate..." Status switch again. If the message appears again, contact your service representative. "Hardware Problem: Ethernet" An error has occurred in the Ethernet interface.
  • Ricoh Aficio MP C3502 | Manuals - Page 201
    back on again. If the message appears again, contact your service representative. "Hardware Problem: USB" An error has occurred in the USB interface. Turn the printer driver. Check that the printer driver settings are correct, and then load paper of the size selected in the printer driver into the
  • Ricoh Aficio MP C3502 | Manuals - Page 202
    10. Troubleshooting Message Causes "Paper size and type are mismatched. Select another tray from the following and press [Continue]. To cancel job, press [Job Reset]. Paper size and type can also be changed in User Tools." The printer driver settings are incorrect or the tray does not contain
  • Ricoh Aficio MP C3502 | Manuals - Page 203
    be updated, user name does For details about how to set not have permission for the permissions, see Security Guide . selected function. Messages during Direct print printing function from removable memory devices, contact your service representative. The USB flash memory that features password
  • Ricoh Aficio MP C3502 | Manuals - Page 204
    10. Troubleshooting Message "The size of the selected file(s) is too large." " The total size of the selected files exceeds 1GB. Files or groups of files larger than 1GB cannot be printed. • When the total size of the multiple files that are selected exceeds 1 GB, select files separately. •
  • Ricoh Aficio MP C3502 | Manuals - Page 205
    's control panel. Perform the print operation again if necessary. "98: Error" The machine could not access Hard disk correctly. Turn off the main power switch, and then back on again. If the message appears frequently, contact your service representative. "Address Book is currently in use by
  • Ricoh Aficio MP C3502 | Manuals - Page 206
    registration of information for LDAP Authentication or Windows Authentication failed because the Address Book is full. For details about automatic registration of user information, see Security Guide . The paper size exceeded the capacity of the Document Server. Reduce the paper size of the file
  • Ricoh Aficio MP C3502 | Manuals - Page 207
    print a Sample Print, Locked Print, Hold Print, or Stored Print file, or to store a file in the Document Server when the hard disk was malfunctioning. Contact your service representative. "Document Server the PDF file is valid. "Exceeded max. capacity of The hard disk became full Document Server.
  • Ricoh Aficio MP C3502 | Manuals - Page 208
    10. Troubleshooting Message Causes Solutions "Exceeded max. number of files of Document Server. Cannot store." The maximum file capacity Delete some of the files stored in the of the Document Server was Document Server. exceeded. "Exceeded max. number of files to print for temporary / stored
  • Ricoh Aficio MP C3502 | Manuals - Page 209
    pages the user is permitted to print has been exceeded. For details about print volume use limitation, see Security Guide . PDF direct printing could not size of the Sample Print, Locked Print, Hold Print, or Stored Print file. When printing with the PostScript 3 printer driver, the hard disk
  • Ricoh Aficio MP C3502 | Manuals - Page 210
    ID, and a duplication of the user name occurred due to a switching of domains (servers), etc.. For details about user authentication, see Security Guide . "Insufficient Memory" A memory allocation error occurred. PCL 6 Select a lower resolution on the printer driver. For details about how to
  • Ricoh Aficio MP C3502 | Manuals - Page 211
    the resolution setting, see the printer driver Help. "Printing privileges have not been set for this document." The PDF document you have tried to print has no privileges to print. Contact the owner of the document. "Punch has been cancelled." Punch printing was canceled. Check the paper
  • Ricoh Aficio MP C3502 | Manuals - Page 212
    10. Troubleshooting Message Causes Solutions "The print job has been cancelled because capture file(s) could not be stored: Exceeded max. memory." The hard disk became full after a file was stored. Delete the files stored in the Document Server or reduce the file size to be sent. "The print
  • Ricoh Aficio MP C3502 | Manuals - Page 213
    supported by the Direct printing function from removable memory devices, see "Direct Printing from a Removable Memory Device", Print . If printing does not start, contact your service representative. • The contents of errors may be printed Status]." The entered user name or password was invalid.
  • Ricoh Aficio MP C3502 | Manuals - Page 214
    10. Troubleshooting Message Causes Solutions "Cannot detect original size. Select scan size." The the connection, register the machine's IP address in the firewall's IP address exclusion settings. For details about the procedure for excluding an IP address, see your firewall's Help. "Cannot
  • Ricoh Aficio MP C3502 | Manuals - Page 215
    free space, data might not be saved if the maximum number of files that can be saved is exceeded. • Replace the memory device. • If the document is scanned as single-page or divided multiple pages, data already written to the memory device is saved as is. Replace the memory device, and
  • Ricoh Aficio MP C3502 | Manuals - Page 216
    10. Troubleshooting Message Causes file, see "Storage Function", Scan . "Connection with LDAP server has failed. Check the server status." A network error has occurred and connection has failed. Try scan again. "Entered user code is not correct. Please re-enter." You have entered an incorrect
  • Ricoh Aficio MP C3502 | Manuals - Page 217
    When Messages Are Displayed on the Control Panel Message Causes Solutions "Exceeded max. E-mail size. Sending E-mail has been cancelled. Check [Max. Email Size] in Scanner Features." The file size per page has reached the maximum email size specified in [Scanner Features]. Change the facsimile
  • Ricoh Aficio MP C3502 | Manuals - Page 218
    10. Troubleshooting Message Causes Solutions "Exceeded max. number of alphanumeric and then delete unneeded files. For details about how to delete files, see "Deleting Stored Documents", Copy/ Document Server . "Exceeded max. number of pages per file. Do you want to store the scanned pages
  • Ricoh Aficio MP C3502 | Manuals - Page 219
    see "Programming the LDAP server", Connecting the Machine/ System Settings . "LDAP server authentication has failed. Check the settings." The user name and password differ from those set for LDAP Authentication. For details about LDAP Authentication, see Security Guide . "Memory is full. Cannot
  • Ricoh Aficio MP C3502 | Manuals - Page 220
    10. Troubleshooting Message Causes Solutions "Memory is full. Do you want to store scanned file?" Because there is not enough free hard disk space in the machine for storing in the Document Server, only some of the pages could be scanned. Specify whether to use the data or not. "Memory is
  • Ricoh Aficio MP C3502 | Manuals - Page 221
    address and Administrator E-mail address mismatch." The SMTP authentication email address and the administrator's e-mail address do not match. "Scanner journal is full. Please check Scanner Features." "Print press the [Home] key. Next, press the [Copier] icon on the [Home] screen, and then press
  • Ricoh Aficio MP C3502 | Manuals - Page 222
    10. Troubleshooting Message Causes Solutions "Selected file is currently in use. Password cannot be changed." You cannot change the password setting, and then change the user name. "Sending the data has Stop key." The first page of the document is almost blank. The original's blank
  • Ricoh Aficio MP C3502 | Manuals - Page 223
    to delete, see Security Guide . "Transmission has failed. Insufficient memory in the destination hard disk. To check the current status, press [Scanned Files Status]." Transmission has failed. There was not enough free space on the hard disk of the SMTP server, FTP server, or client computer at
  • Ricoh Aficio MP C3502 | Manuals - Page 224
    10. Troubleshooting Message Causes Solutions "Updating the destination list A network error has has failed. Try again?" occurred. • Check whether the server logged in user name For details about how to set does not have permission for permissions, see Security Guide . the selected function.
  • Ricoh Aficio MP C3502 | Manuals - Page 225
    not be scanned depending on a combination of items such as the specified scaling factor and document size. Change the orientation of the original, and then try to scan the original again. "The PDF Digital Signature's device certificate has expired. The file cannot be sent." The device certificate
  • Ricoh Aficio MP C3502 | Manuals - Page 226
    10. Troubleshooting Message Causes Solutions "XXX cannot be YYY because the PDF Digital Signature's device certificate is not currently valid." (XXX and YYY indicate the user action.) The device certificate (PDF with digital signature) has expired. A new device certificate (PDF with digital
  • Ricoh Aficio MP C3502 | Manuals - Page 227
    must be installed. For details about the user certificate (destination certificate), see Security Guide . A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide . A new user certificate must be installed. For details about
  • Ricoh Aficio MP C3502 | Manuals - Page 228
    ." The entered login user name, password, or driver encryption key was invalid. Check your login user name, login password, or driver encryption key, and then enter them correctly. For details about login user name, login password, and driver encryption key, see Security Guide . "Authentication
  • Ricoh Aficio MP C3502 | Manuals - Page 229
    that the previously used scanner is connected to the network correctly. • Cancel the personal firewall of the client computer. For details about firewall, see Windows Help. • Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine's protocol. For details about how to
  • Ricoh Aficio MP C3502 | Manuals - Page 230
    10. Troubleshooting Message "Clear Misfeed(s) in ADF." "Communication error has occurred on the network." "Error has occurred in the scanner driver client computer is recognized correctly by Windows. • Check whether the client the machine. Contact your service representative. Memory is insufficient
  • Ricoh Aficio MP C3502 | Manuals - Page 231
    Set with no compression. For details about the settings, see TWAIN driver Help. The problem may be due to the following cause: • Scanning cannot be User Code is registered. Access is restricted with user For details about user code Consult your system codes. authentication, see Security Guide
  • Ricoh Aficio MP C3502 | Manuals - Page 232
    10. Troubleshooting Message Causes Solutions "Scanner is in use for other function. Please wait." A function of the machine other than the Scanner function is being used such as the Copier continue copying and printing press [Continue], to function Contact your service representative. cannot be
  • Ricoh Aficio MP C3502 | Manuals - Page 233
    whether the machine is connected to the network correctly. • Deselect the personal firewall function of the client computer. For details about firewall, see Windows Help. • Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine's protocol. For details about how to
  • Ricoh Aficio MP C3502 | Manuals - Page 234
    10. Troubleshooting 232
  • Ricoh Aficio MP C3502 | Manuals - Page 235
    ®, Windows Server®, and Windows Vista® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. PCL® is a registered trademark of Hewlett-Packard Company. PictBridge is a trademark. The proper names of the Windows operating systems are
  • Ricoh Aficio MP C3502 | Manuals - Page 236
    • The product names of Windows Server 2008 are as follows: Microsoft® Windows Server® 2008 Standard Microsoft® Windows Server® 2008 Enterprise • The product names of Windows Server 2008 R2 are as follows: Microsoft® Windows Server® 2008 R2 Standard Microsoft® Windows Server® 2008 R2 Enterprise Other
  • Ricoh Aficio MP C3502 | Manuals - Page 237
    electronic formats.......10 Copier 48, 67 Copy/Document Server 176, 180 Custom size paper 78, 140 D Data In indicator 45 Data security for copying 25 Destination 118 Display panel 45 Document Server 10, 16, 48, 86, 127 Duplex 14, 71 Duplex Copy 9 E E-mail address 122 E-mail destination
  • Ricoh Aficio MP C3502 | Manuals - Page 238
    driver 101, 102 Problem Fax 21 Reset key 45 Rotate Copy 69 Running out of toner 162 S Sample Copy key 45 Sample Print 15 Saving paper 9 Scan file 119, 123 Scan settings 126 Scan to Folder 22, 111 Scanner 48, 111, 211 Scanner accessibility unit 39 Send Later 96 Sending scan files 10
  • Ricoh Aficio MP C3502 | Manuals - Page 239
    81 Start key 45 Stop key 45 Stored documents 98, 129 Stored file 124 Stored Print 15, 108 Stored print file 108, 109 Storing a document 97 Storing data 86 Storing received documents 17 Symbols 6 T Thick paper 140, 156 Thin paper 140 Toner 161, 162 Trademark 233 Tray 1 27, 30 Tray
  • Ricoh Aficio MP C3502 | Manuals - Page 240
    MEMO 238
  • Ricoh Aficio MP C3502 | Manuals - Page 241
    MEMO 239
  • Ricoh Aficio MP C3502 | Manuals - Page 242
    MEMO 240 EN GB EN US EN AU D143
  • Ricoh Aficio MP C3502 | Manuals - Page 243
    © 2011
  • Ricoh Aficio MP C3502 | Manuals - Page 244
    EN GB EN US EN AU D143-7003
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Read this manual carefully before you use this machine and keep
it handy for future reference. For safe and correct use, be sure to
read the Safety Information in "Read This First" before using the
machine.
For information not in this manual, refer to
the HTML/PDF
fi
les on the supplied
CD-ROM.
Appendix
Troubleshooting
Adding Paper and Toner
Web Image Monitor
Document Server
Scan
Print
Fax
Copy
Getting Started
What You Can Do with This Machine
User Guide