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Ricoh Aficio SP 5100N User's Guide - Page 47

Tips for avoiding paper jams, Troubleshooting checklist

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Duplex jam 1 1 Open the rear cover. Troubleshooting checklist If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the corresponding suggested solutions. Condition Suggested solutions Make sure that the Status LED on the control panel lights green and Ready is shown on the display. • If the Status LED is off, check the power cord connection. Check the power switch. Check the power source by plugging the power cord into another outlet. • If the Status LED lights red, check the display message. See page 9.6. 2 Gently pull the jammed paper straight up. Print a demo page to verify that the printer is feeding paper correctly. See page 2.7. • If a demo page does not print, check the paper supply in the tray. • If the paper jams in the printer, see page 9.1. • If an error message appears on the display, see page 9.6. 3 Close the rear cover. 4 Open and close the top cover. The printer will resume printing. Tips for avoiding paper jams By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, follow the steps outlined on page 9.1. • Follow the procedures on page 5.5. Ensure that the adjustable guides are positioned correctly. • Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside wall of the tray. • Do not remove paper from the tray while your printer is printing. • Flex, fan, and straighten paper before loading. • Do not use creased, damp, or highly curled paper. • Do not mix paper types in a tray. • Use only recommended print media. See page 5.1. • Ensure that the recommended print side of print media is facing down in the tray, or facing up in the multi-purpose tray. Check the demo page to see if it printed correctly. If there is a print quality problem, see page 9.11. Print a short document from a software application to verify that the computer and printer are connected and are communicating correctly. • If the page does not print, check the cable connection between the printer and the computer. • Check the print queue or print spooler to see if the printer has been paused. • Check the software application to ensure that you are using the proper printer driver and communication port. If the page is interrupted during printing, see page 9.9. If completing the checklist does not resolve the printer problem, check the following troubleshooting sections. • "Understanding the status LED" on page 9.6. • "Understanding display messages" on page 9.6. • "Solving general printing problems" on page 9.9. • "Common Windows problems" on page 9.13. • "Common PostScript problems" on page 9.13. • "Common Macintosh problems" on page 9.14. 9.5

Section	Page
Contents	3
Introduction	9
Special features	9
Printer overview	11
Front view	11
Rear view	11
Control panel overview	12
Finding more information	12
Selecting a location	13
System setup	14
Using control panel menus	14
Accessing control panel menus	14
Menu overview	15
Job manager menu	15
1. Information menu	15
2. Layout menu	16
3. Paper menu	17
Graphic menu	17
System Setup menu	18
Emulation menu	19
Network menu	20
Printing a demo page	20
Changing the display language	20
Using toner save mode	20
Using the control panel button	20
From the software application	20
Software overview	21
Supplied software	21
Printer driver features	22
System requirements	22
Network setup	23
Introduction	23
Via network administration programs	23
Via the control panel	23
Supported operating systems	24
Configuring TCP/IP	24
Static addressing	24
Dynamic addressing (BOOTP/DHCP)	24
Configuring EtherTalk	24
Setting Ethernet speed	25
Restoring the network configuration	25
Printing a network configuration page	25
Loading print media	26
Selecting print media	26
Supported sizes of paper	27
Guidelines for selecting and storing print media	28
Loading paper	29
Using the standard tray or the optional trays	30
Changing the size of the paper in the tray	30
Using the multi-purpose tray	31
Using manual feed mode	32
Selecting an output location	33
Printing to the output tray (Face down)	33
Printing to the rear cover (Face up)	33
Basic printing	34
Printing a document	34
Canceling a print job	34
Supplies and accessories	35
Toner cartridges	35
Accessories	35
Maintenance	36
Printing information pages	36
Cleaning the printer	36
Cleaning the outside of the printer	36
Cleaning the inside of the printer	36
Maintaining the toner cartridge	38
Checking the remaining toner	39
Redistributing toner cartridge	39
Replacing the toner cartridge	40
Clearing the Toner Low Replace Toner message	42
Maintenance parts	42
Troubleshooting	43
Clearing paper jams	43
In the paper feed area	44
Around the toner cartridge	45
In the paper exit area	46
In the duplex unit area	46
Tips for avoiding paper jams	47
Troubleshooting checklist	47
Understanding the status LED	48
Understanding display messages	48
Toner cartridge-related messages	50
Solving general printing problems	51
Solving print quality problems	53
Common Windows problems	55
Common PostScript problems	55
Common Macintosh problems	56
Installing accessories	57
Precautions when installing accessories	57
Installing a dual in-line memory module (DIMM)	57
Setting the memory in the PostScript printer properties	58
Removing a DIMM	59
Using the hard disk	59
Installing the hard disk	59
Printing with the optional hard disk	61
Specifications	64
Printer specifications	64
Index	65
Software section	67
Software section Contents	68
Installing Printer Software in Windows	71
Installing Printer Software	71
Installing Software for Local Printing	71
Installing Software for Network Printing	74
Changing the Software Language	77
Reinstalling Printer Software	77
Removing Printer Software	78
Basic Printing	79
Printing a Document	79
Printer Settings	80
Layout Tab	80
Paper Tab	81
Graphics Tab	82
Extras Tab	83
About Tab	84
Printer Tab	84
Using a Favorite Setting	84
Using Help	84
Advanced Printing	85
Printing Multiple Pages on One Sheet of Paper (N-Up Printing)	85
Printing Posters	86
Printing Booklets	86
Printing on Both Sides of Paper	87
Printing a Reduced or Enlarged Document	87
Fitting Your Document to a Selected Paper Size	87
Using Watermarks	88
Using an Existing Watermark	88
Creating a Watermark	88
Editing a Watermark	88
Deleting a Watermark	88
Using Overlays	89
What is an Overlay?	89
Creating a New Page Overlay	89
Using a Page Overlay	89
Deleting a Page Overlay	89
Using Windows PostScript Driver	90
Printer Settings	90
Advanced	90
Using Help	90
Using Direct Print Utility	91
Overview Direct Print Utility	91
Printing	91
From the Direct Print Utility window	91
Using the shortcut icon	91
Using the right-click menu	91
Sharing the Printer Locally	92
Setting Up a Host Computer	92
Setting Up a Client Computer	92
Using Utility Applications	93
Using Printer Settings Utility	93
Using Onscreen Help	93
Opening the Troubleshooting Guide	93
Changing the Status Monitor Program Settings	93
Using Your Printer with a Macintosh	94
Installing Software for Macintosh	94
Setting Up the Printer	95
For a Network-connected Macintosh	95
For a USB-connected Macintosh	95
Printing	96
Printing a Document	96
Changing Printer Settings	96
Printing Multiple Pages on One Sheet of Paper	97
Duplex Printing	98
Software section Index	99
A	99
B	99
D	99
E	99
F	99
G	99
H	99
I	99
L	99
M	99
N	99
O	99
P	99
S	99
T	99
U	100
W	100
Network Printer User's Guide	102
Getting started	106
Introduction	106
Supported network environments	106
Network Printer Card	106
System requirements	106
Connecting your Network Printer Card	106
Programs supplied on CD	107
System requirements	107
Installing software	107
Uninstalling software	107
IP address setup	108
Print Driver Installation for Networked Printers	109
Workstation Setup	109
Windows XP (TCP/IP)	109
Windows 2000 (TCP/IP)	110
Windows NT V4.0 (TCP/IP)	110
Windows 98/Me	111
Test Print	111
TCP/IP environment	112
Management protocols	112
DHCP/BOOTP	112
HTTP	112
SNMP	112
SLP	113
Dynamic DNS (DDNS)	113
WINS	113
Bonjour	114
UPnP	114
Printing protocols	115
Standard TCP/IP port	115
LPR port	115
Printer Port	116
IPP port	116
Additional functions	117
EtherTalk environment	119
EtherTalk printing	119
Configuring EtherTalk	119
Configuring the printer	119
TCP/IP printing	120
Bonjour printer	120
Administration Tools	121
Maintenance using Internet Services	121
Enabling Internet Services	121
Checking Printer Status	121
Printing Reports	121
Making and Changing Network Admin Password	121
Upgrading Firmware	122
Appendix	123
Specifications	123
OpenSSL Statements	123
OpenSSL License	123