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Ricoh IM C530FB User Guide - Page 240

Check that Realm Name, KDC Server Name, Domain Name are specified correctly

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8. Troubleshooting • Check whether "Global Scope" is specified as the scope of the group in a property for the user group created in DC, and the group type specified in "Security". Also check whether an account is registered to the user group that has been created. If more than one DC exists, check whether a trust relationship between DCs is established. *2 To resolve the domain name, see the following: • Check whether [Domain Name Configuration] and [DNS Configuration] is specified correctly in [Settings] [System Settings] [Network/Interface]. • Enter the IP address in [Domain Name Configuration] to check the connection. If authentication can be performed using the IP address, check [DNS Configuration] again. • If authentication by IP address is not possible, check whether LM/NTLM is set to be denied in the domain controller security policy or domain security policy. Also check that the port is not closed in the firewall between the device and the domain controller or in the firewall settings of the domain controller. When the Windows firewall is enabled, create a new rule that allows communication on port 137 and port 139 in "Advanced" of the Windows firewall. Open the TCP/IP properties from the network connection properties, select the "Enable NetBIOS Over TCP/IP" check box on [Advanced] [WINS] tab, and open port 137. *3 For Kerberos authentication, check the following: • Check that "Realm Name", "KDC Server Name", "Domain Name" are specified correctly in [Settings] [System Settings] [Settings for Administrator] [Authentication/Charge] [Administrator Authentication/User Authentication/App Auth.] [Register/Change/Delete Realm]. Enter "Realm Name" in upper case. • Configure the setting so that the difference in time between the clocks on KDC and device is less than five minutes. The clock on the machine can be adjusted in [Settings] [System Settings] [Date/Time/Timer] [Date/Time] [Set Time]. • Kerberos authentication fails if auto-obtaining of KDC in Windows authentication fails. When autoobtaining cannot be activated, switch to manual. *4 For LDAP settings, check the following: • Check whether the LDAP server is correctly specified in [Settings] [System Settings] [Settings for Administrator] [Authentication/Charge] [Administrator Authentication/User Authentication/App Auth.] [User Authentication Management] [Custom Authentication] and Login Name Attribute is registered correctly. • Select the server in [Settings] [System Settings] [Settings for Administrator] [Authentication/Charge] [Administrator Authentication/User Authentication/App Auth.] [Register/Change/Delete LDAP Server], press [Register/Change] and set "Authentication" to [Kerberos Authentication], and then execute [Connection Test]. • If the connection test fails, check whether [Domain Name Configuration] and [DNS Configuration] are specified correctly on [Settings] [System Settings] [Network/Interface]. 238

Section	Page
IM C530 series <User Guide Selected Version>	1
How to Read the Manuals	3
Symbols Used in the Manuals	3
TABLE OF CONTENTS	4
1. Getting Started	11
Turning On and Off the Power	11
Turning On the Main Power	11
Turning Off the Main Power	12
Energy Saving Mode	12
Guide to Names and Functions of Components	15
Front and Left View	15
Front and Right View	19
Rear and Left View	21
Names and Functions of the Control Panel	24
Touch Panel/Interface	24
LED Indicators	25
Changing the Display Language	27
Confirming the Functions that Are Added in RICOH Always Current Technology	28
Confirming the Version of RICOH Always Current Technology Implemented on the Machine	28
How to Use the Home Screen	29
Intuitive Screen Operation Using Fingertips	31
How to Use the Copy Screen	34
How to Use the Copy Screen (Standard View)	35
How to Use the Copy Screen (Full View)	36
How to Use the Fax Screen	37
How to Use the Scanner Screen	38
Adding a Frequently Used Application or Widget to the Home Screen	39
Adding an Icon/Widget to the Home Screen	39
Moving or Deleting Icons and Widgets	40
Creating a Folder to Organize Icons	40
Registering Frequently Used Settings as a Program	42
Registering Settings as a Program	43
Changing the Contents of the Program	44
Logging In from the Control Panel	45
Logging In by Entering the User Name and Password	46
Logging In Using an IC Card	47
Logging In Using a Mobile Device	47
Authenticating Using the User Code	49
Changing the Login Password	49
Placing an Original on the Exposure Glass	51
Placing an Original in the Auto Document Feeder (ADF)	53
2. Copy	55
Basic Procedure for Copying Documents	55
Specifying a Custom Size for the Original	57
Making Enlarged or Reduced Copies	58
Specifying a Copy Ratio or Size	58
Enlarging or Reducing According to the Paper Size	59
Duplex Copying	62
Combining and Copying a Multi-page Original onto a Single Sheet of Paper	64
Copying onto Envelopes	67
Copying onto Envelopes in the Bypass Tray	67
Copying onto Envelopes in the Tray 1	68
Copying in Page Order or for Each Page Number	71
3. Fax	73
Basic Procedure for Transmitting Faxes	73
Registering Fax Numbers in the Address Book	76
Registering a Fax Number and Send Conditions	76
Changing/Deleting the Registered Data Such as Fax Number	77
Viewing the Transmission Result of Sent Faxes	79
Confirming the Information on the Fax Screen	79
Checking the Result in Communication Result Report	80
Checking the Result in Communication Failure Report	80
Checking the Result in Error Report	80
Confirming the Information in Web Image Monitor	80
4. Print	83
Installing the Printer Driver by Using Device Software Manager Installer	83
Installing Device Software Manager from the CD-ROM	83
Installing Device Software Manager from the Downloaded File	86
Installing the Printer Driver for Network Connection (Windows)	89
Installing the PCL 6 Printer Driver from the CD-ROM	89
Installing the PostScript 3 Printer Driver from the CD-ROM	92
Installing the PCL 6/PostScript 3 Printer Driver from the Downloaded File	94
Installing the Printer Driver Manually	95
If the Machine Cannot Be Found	97
Installing the Printer Driver for Network Connection (macOS)	100
Installing the PPD file	100
Registering the Machine in [Printers & Scanners] for Network Connection	101
Specifying the Option Settings of the Machine for Network Connection	104
Basic Procedure for Printing Documents	106
Printing a Document in Windows	106
Printing a Document in macOS	108
Printing on Both Sides of Paper	111
Specifying 2-sided Print (Windows)	111
Specifying 2-sided Print (macOS)	111
Combining and Printing Multiple Pages on a Single Sheet of Paper	113
Specifying the Combine 2 Originals Function (Windows)	113
Specifying the Combine 2 Originals Function (macOS)	113
Printing on Envelopes	115
Printing on Envelopes Loaded in the Bypass Tray	115
Printing on Envelopes Loaded in Tray 1	117
Printing a Locked Print File Using Quick Print Release	119
Printing from a USB Flash Memory Device or SD Card Directly	120
Printable File Formats	120
Printing from a Memory Storage Device or Scan Application	121
5. Scan	123
Scanning Documents and Sending the Scanned Data by E-mail	123
Basic Procedure for Sending an E-mail	123
Registering the E-mail Destination Specified When Sending an E-mail in the Address Book	125
Scanning Documents and Sending the Scanned Data to a Folder	128
Printing the Check Sheet	128
Confirming the Computer Information (Windows)	129
Creating a Shared Folder (Windows)	130
Confirming the Computer Information (macOS)	133
Creating a Shared Folder (macOS)	134
Registering the Created Shared Folder in the Address Book	136
Basic Procedure for Performing Send to Folder	138
Scanning an Original with Suitable Quality and Density	140
Specifying the File Type When Scanning a Document	142
6. Web Image Monitor	145
Using Web Image Monitor	145
What You Can Do on the Web Image Monitor	146
Web Image Monitor Screen	148
Specifying Web Image Monitor Help	148
7. Adding Paper and Toner	151
Loading Paper into the Paper Tray	151
Loading Paper into Tray 1	152
Loading Paper into Tray 2 to 5	155
Loading Paper into the Bypass Tray	158
Loading Paper into the Large Capacity Tray (LCT)	159
Specifying the Paper Size That Is Not Automatically Detected	161
Specifying Paper Type and Thickness Settings	162
Recommended Paper Sizes and Types	164
Tray 1	164
Paper Tray Unit (Trays 2-5)	165
Bypass Tray	166
Large Capacity Tray (LCT)	167
Notes on Special Paper	167
Paper Thickness for Each Paper Weight	167
Unusable Paper	168
Paper Storage	169
Saving Printouts	169
Thick Paper Orientation and Recommended Status	171
Envelope Orientation and Recommended Status	172
Using the Copy Function	173
Using the Printer Function	173
Loading Orientation-fixed Paper or Two-sided Paper	174
Copying onto Letterhead Paper	174
Printing onto Letterhead Paper Using the Printer Driver	175
Recommended Original Size and Weight	176
Replacing the Toner	177
Precautions When Storing Toner	178
Precautions When Replacing the Toner	178
Disposing Exhausted Toners	179
Replenishing the Staples (IM C530F only)	181
Replacing the Waste Toner Bottle	183
Precautions When Replacing the Waste Toner Bottle	183
Disposing the Used Waste Toner Bottle	185
Replacing the Drum Unit	186
Disposing of Used Drum Unit	186
8. Troubleshooting	187
Alert Sounds	187
Checking the Indicators, Icons, and Messages on the Control Panel	189
When an Icon Is Displayed with a Message	189
When the [Check Status] Indicator Is Lit or Flashing	191
When the Machine Cannot Be Operated	193
When the Machine Does Not Respond Correctly to an Operation on the Control Panel	193
When the Machine Does Not Respond Correctly to an Operation from a Computer	197
When a Message Appears and the Machine Cannot Be Operated	199
When a Message Appears While Using the Copy Function	202
When a Message Appears While Using the Fax Function	203
Messages that Appear During Operation or When Sending/Receiving a Fax Cannot Be Performed	203
Messages that Appear When the Machine Cannot Connect to the Network	204
When a Message Appears While Using the Printer Function	212
Messages that Appear without Error Codes	212
Messages that Appear with Error Codes	218
When a Message Appears While Using the Scanner Function	221
Messages that Appear on the Control Panel	221
Messages that Appear on the Computer	227
When Other Messages Appear	232
Messages that Appear When Machine Login Fails	234
Messages that Appear When Logging in to the Machine Using an IC Card Fails	241
Messages that Appear When the LDAP Server Is Unavailable	242
Messages that Appear When There Is a Problem with the Certificate	243
Messages that Appear When an Application Site Cannot Be Used	244
9. Specifications for The Machine	245
Model-Specific Information	245
List of Specifications	247
Specifications for the Main Unit	247
Specifications for Facsimile	254
Specifications for Printer	255
Specifications for Scanner	257
Specifications for Auto Document Feeder (ADF)	261
Specifications for Internal Finisher (Option)	261
Specifications for Mailbox (Option)	263
Specifications for Paper Tray Unit (Trays 2-5) (Option)	263
Specifications for Large Capacity Tray (LCT) (Option)	264
Specifications for Caster Table (Option)	264
Specifications for Wireless LAN Board (Option)	264
The Setting Values of the Transmission Function	266
Send Email	266
Send to Folder	266
Broadcast Transmission	267
Printable Area and Margin	268
Machine Options	269
Guide to Functions of the Machine’s External Options	269
Guide to Functions of the Machine’s Internal Options	273
Functions Requiring Optional Configurations	274
Copy	274
Printer	274
Others	274
Function Compatibility	276
10. Legal and Contact Information	279
Environmental Regulations	279
ENERGY STAR Program	279
Energy Saving Functions	279
User Information on Electrical and Electronic Equipment (mainly Europe)	280
Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste	280
All Other Users	281
For Turkey only	281
Note for the Battery and/or Accumulator Symbol (For EU countries only) (mainly Europe)	281
Environmental Advice for Users (mainly Europe)	282
Users in the EU, Switzerland and Norway	282
Notes to users in the state of California (Notes to Users in USA) (mainly North America)	283

Match case Limit results 1 per page

•

Check whether "Global Scope" is specified as the scope of the group in a property for the user

group created in DC, and the group type specified in "Security". Also check whether an account is

registered to the user group that has been created. If more than one DC exists, check whether a

trust relationship between DCs is established.

*2 To resolve the domain name, see the following:

•

Check whether [Domain Name Configuration] and [DNS Configuration] is specified correctly in

[Settings]

[System Settings]

[Network/Interface].

•

Enter the IP address in [Domain Name Configuration] to check the connection. If authentication can

be performed using the IP address, check [DNS Configuration] again.

•

If authentication by IP address is not possible, check whether LM/NTLM is set to be denied in the

domain controller security policy or domain security policy. Also check that the port is not closed in

the firewall between the device and the domain controller or in the firewall settings of the domain

controller. When the Windows firewall is enabled, create a new rule that allows communication on

port 137 and port 139 in "Advanced" of the Windows firewall. Open the TCP/IP properties from

the network connection properties, select the "Enable NetBIOS Over TCP/IP" check box on

[Advanced]

[WINS] tab, and open port 137.

*3 For Kerberos authentication, check the following:

•

Check that "Realm Name", "KDC Server Name", "Domain Name" are specified correctly in

[Settings]

[System Settings]

[Settings for Administrator]

[Authentication/Charge]

[Administrator Authentication/User Authentication/App Auth.]

[Register/Change/Delete

Realm]. Enter "Realm Name" in upper case.

•

Configure the setting so that the difference in time between the clocks on KDC and device is less

than five minutes. The clock on the machine can be adjusted in [Settings]

[System Settings]

[Date/Time/Timer]

[Date/Time]

[Set Time].

•

Kerberos authentication fails if auto-obtaining of KDC in Windows authentication fails. When auto-

obtaining cannot be activated, switch to manual.

*4 For LDAP settings, check the following:

•

Check whether the LDAP server is correctly specified in [Settings]

[System Settings]

[Settings

for Administrator]

[Authentication/Charge]

[Administrator Authentication/User

Authentication/App Auth.]

[User Authentication Management]

[Custom Authentication] and

•

Select the server in [Settings]

[System Settings]

[Settings for Administrator]

[Authentication/Charge]

[Administrator Authentication/User Authentication/App Auth.]

[Register/Change/Delete LDAP Server], press [Register/Change] and set “Authentication” to

[Kerberos Authentication], and then execute [Connection Test].

•

If the connection test fails, check whether [Domain Name Configuration] and [DNS Configuration]

are specified correctly on [Settings]

[System Settings]

[Network/Interface].

8. Troubleshooting

238