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When the Remote Fax Function Cannot Be Used

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10. Troubleshooting • Settings that can be confirmed in System Settings or Facsimile Features on the control panel can also be confirmed from Web Image Monitor. For details about how to confirm the settings from Web Image Monitor, see Web Image Monitor Help. • If the paper tray runs out of paper, "There is no paper. Load paper." appears on the screen, asking you to add paper. If there is paper left in the other trays, you can receive documents as usual, even if the message appears on the screen. You can turn this function on or off with "Parameter Settings". For details about how to do this, see "Parameter Settings", Fax. • If "Check whether there are any network problems." appears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect to a network, you can specify the setting so this message is not displayed, and then the [Check Status] key no longer lights. For details about how to do this, see "Parameter Settings", Fax. If you reconnect the machine to the network, be sure to set "Display" by configuring the appropriate User Parameter. When the Remote Fax Function Cannot Be Used Message Causes Solutions "Authentication with remote machine failed. Check remote machine's auth. settings." User authentication on the main machine has failed. For details about user authentication, see Security Guide. "Authentication with remote machine failed. Check remote machine's auth. settings." User Code Authentication is set on the device connected via the remote fax function. The remote fax function does not support User Code Authentication. Disable the User Code Authentication on the main machine. "Authentication with remote machine failed. Check remote machine's auth. settings." The user does not have permission to use the function on the main machine. For details about how to set permissions, see Security Guide. 192

Section	Page
<User Guide>	1
TABLE OF CONTENTS	3
How to Read the Manuals	8
Symbols Used in the Manuals	8
Model-Specific Information	9
Names of Major Features	10
1. Easy Search	11
Searching by What You Want to Do	11
Reducing my Costs	11
Using Scanned Files on the Computer	12
Registering Destinations	13
Operating the Machine More Effectively	14
What You Can Do with This Machine	15
Customizing the [Home] Screen	15
Making Copies Using Various Functions	16
Printing Data Using Various Functions	17
Utilizing Stored Document	17
Sending and Receiving Faxes without Paper	18
Sending and Receiving Faxes via the Internet	20
Sending and Receiving Faxes by Using the Machine without Fax Unit Installed	21
Using the Facsimile and the Scanner in a Network Environment	22
Embedding Text Information in Scanned Files	22
Preventing Information Leakage (Security Functions)	23
Centrally Controlling Scan Conditions and Distribution	24
Monitoring and Setting the Machine Using a Computer	24
Preventing Unauthorized Copying	25
2. Getting Started	27
Guide to Names and Functions of Components	27
Guide to Components (mainly Europe and Asia)	27
Guide to Components (mainly North America)	30
Guide to Functions of the Machine's Options	34
Guide to Functions of the Machine's External Options	34
External options (mainly Europe)	34
External options (mainly Asia)	36
External options (mainly North America)	38
Guide to the Names and Functions of the Machine's Control Panel (When Using the Standard Operation Panel)	40
Guide to the Names and Functions of the Machine's Control Panel (When Using the Smart Operation Panel)	43
Changing the Display Language	45
Changing the Display Language (When Using the Smart Operation Panel)	45
How to Use the [Home] Screen (When Using the Standard Operation Panel)	46
Adding Icons to the [Home] Screen (When Using the Standard Operation Panel)	47
Adding icons to the [Home] screen using Web Image Monitor (when using the standard operation panel)	48
Adding icons to the [Home] screen using the User Tools (when using the standard operation panel)	48
How to Use the [Home] Screen (When Using the Smart Operation Panel)	51
Adding Icons to the [Home] Screen (When Using the Smart Operation Panel)	52
Adding shortcuts to the [Home] screen (when using the Smart Operation Panel)	52
Adding shortcuts to bookmarks on the [Home] screen (when using the Smart Operation Panel)	53
Adding shortcuts to programs to the [Home] screen (when using the Smart Operation Panel)	53
Adding shortcuts from the application list screen (when using the Smart Operation Panel)	54
Adding widgets to the [Home] screen (when using the Smart Operation Panel)	55
Registering Frequently Used Functions	56
Registering Functions in a Program	56
Example of programs	59
Turning On/Off the Power	62
Turning On the Main Power	62
Turning off the Main power	62
Logging In the Machine	63
When the Authentication Screen is Displayed	63
User Code Authentication Using the Control Panel	63
Logging In Using the Control Panel	63
Logging In Using the Control Panel (When Using the Smart Operation Panel)	64
Logging Out Using the Control Panel (When Using the Standard Operation Panel)	65
Logging Out Using the Control Panel (When Using the Smart Operation Panel)	65
Placing Originals	66
Placing Originals on the Exposure Glass (mainly Europe and Asia)	66
Placing Originals on the Exposure Glass (mainly North America)	66
Placing Originals in the Auto Document Feeder	67
3. Copy	69
Basic Procedure	69
Auto Reduce / Enlarge	71
Duplex Copying	73
Specifying the Original and Copy Orientation	75
Combined Copying	77
One-Sided Combine	78
Two-Sided Combine	79
Copying onto Custom Size Paper from Tray 1 or the Bypass Tray	82
Copying onto Envelopes	84
Sort	86
Changing the Number of Sets	87
Storing Data in the Document Server	89
4. Fax	91
Basic Procedure for Transmissions (Memory Transmission)	91
Sending Originals Using the Exposure Glass (Memory Transmission)	93
Registering a Fax Destination	94
Deleting a Fax Destination	95
Transmitting while Checking Connection to Destination (Immediate Transmission)	97
Sending Originals Using the Exposure Glass (Immediate Transmission)	98
Canceling a Transmission	100
Canceling a Transmission Before the Original Is Scanned	100
Canceling a Transmission While the Original Is Being Scanned	100
Canceling a Transmission After the Original Is Scanned	101
Storing a Document	103
Sending Stored Documents	104
Printing the Journal Manually	106
5. Print	107
Quick Install	107
Displaying the Printer Driver Properties	108
Standard Printing	109
When Using the PCL 6 Printer Driver	109
Printing on Both Sides of Sheets	110
When Using the PCL 6 Printer Driver	110
Types of 2 Sided Printing	110
Combining Multiple Pages into Single Page	111
When Using the PCL 6 Printer Driver	111
Types of Combine Printing	111
Printing on Envelopes	113
Configuring Envelope Settings Using the Control Panel	113
Printing on Envelopes Using the Printer Driver	114
When using the PCL 6 printer driver	114
Saving and Printing Using the Document Server	115
Storing Documents in Document Server	115
Managing Documents Stored in Document Server	116
6. Scan	117
Basic Procedure When Using Scan to Folder	117
Creating a Shared Folder on a Computer Running Windows/Confirming a Computer's Information	118
Step 1: Confirming the user name and computer name	119
Step 2: Creating a shared folder on a computer running Microsoft Windows	119
Step 3: Specifying access privileges for the created shared folder	120
Registering an SMB Folder	120
Locating the SMB folder manually	122
Locating the SMB folder using Browse Network	123
Deleting an SMB Registered Folder	124
Entering the Path to the Destination Manually	125
Basic Procedure for Sending Scan Files by E-mail	126
Registering an E-mail Destination	127
Deleting an E-mail Destination	129
Entering an E-mail Address Manually	130
Basic Procedure for Storing Scan Files	131
Checking a Stored File Selected from the List	132
Specifying the File Type	134
Specifying Scan Settings	135
7. Document Server	137
Storing Data	137
Printing Stored Documents	139
8. Web Image Monitor	141
Displaying Top Page	141
9. Adding Paper and Toner	143
Loading Paper	143
Precautions for Loading Paper	143
Loading Paper into Paper Trays	143
Loading Paper into the Bypass Tray	144
Printing from the Bypass Tray Using the Printer Function	146
Specifying regular sizes using the control panel	146
Specifying a custom size paper using the control panel	147
Specifying thick paper, thin paper, or OHP transparencies for paper type using the control panel	149
Loading Paper into Large Capacity Tray (LCT)	150
Loading Orientation-fixed Paper or Two-sided Paper	152
Recommended Paper	155
Recommended Paper Sizes and Types	155
Thick paper	163
Envelopes	163
Adding Toner	169
Sending Faxes or Scanned Documents When Toner Has Run Out	171
Disposing of used toner	171
10. Troubleshooting	173
When a Status Icon Is Displayed	173
When the Indicator Lamp for the [Check Status] Key Is Lit or Flashing	174
When the Machine Makes a Beeping Sound	176
When You Have Problems Operating the Machine	177
When Multiple Functions Cannot Be Executed Simultaneously	182
Messages Displayed When Using the Copy/Document Server Function	183
Messages Displayed When Using the Facsimile Function	187
When There Is a Problem Specifying the Network Settings	188
When the Remote Fax Function Cannot Be Used	194
Messages Displayed When Using the Printer Function	197
Messages Displayed on the Control Panel When Using the Printer Function	197
When using direct print from a memory storage device	199
Messages Printed on the Error Logs or Reports When Using the Printer Function	200
When print jobs are canceled	200
When there is a problem with the print settings	201
When documents cannot be stored in the Document Server	203
When there is not enough free hard disk space	204
When there is not enough memory	205
When there is a problem with a parameter	205
When the user lacks privileges to perform an operation	206
When a user cannot be registered	206
When other errors occur	207
Messages Displayed When Using the Scanner Function	210
Messages Displayed on the Control Panel When Using the Scanner Function	210
When documents cannot be scanned properly	212
When documents cannot be scanned because the memory is full	214
When data transmission fails	215
When data cannot be sent because a currently used file is selected	216
When data cannot be sent because there are too many documents or pages	217
When the WSD scanner function cannot be used	218
When documents cannot be stored on a memory storage device	219
Messages Displayed on the Client Computer	220
When there is a problem connecting to the scanner	223
When Other Messages Appear	226
When There Is a Problem Scanning or Storing Originals	227
When the Home Screen Cannot Be Edited (When Using the Standard Operation Panel)	228
When the Address Book Is Updated	229
When Data Cannot Be Sent Due to a Problem with the Destination	230
When the Machine Cannot Be Operated Due to a Problem with the User Certificate	230
When Problems Occur While Logging In	232
When the User Lacks Privileges to Perform an Operation	232
When the LDAP Server Cannot Be Used	232