Ricoh MP 4055 Users Guide - Page 11

Using the Client Tool to Receive Support, Starting the Client Tool

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2. Using the Client Tool to Receive Support Start the client tool installed on your device to receive remote support from an operator. Starting the Client Tool • The client tool does not start while: • The user's device warms up just after start-up • One of the following setting screens is displayed (the screen name may vary depending on the user's device): • Machine Features • Machine Features Settings • Settings • The following device functions do not work while Remote Support Service is provided: • Energy-saving function • System Auto Reset Timer • While Remote Support Service is provided, RemoteConnect Support is disconnected when: • The power of the device power is switched off • When 1 hour passes since the support starts 1. Tap and hold the bar at the top of the screen for at least 5 seconds. DUN001 You can also start the client tool by pressing [Check Status] on the Home Screen and pressing [Start] of "Remote Support" on the [Mach./Applic. Stat] tab. 9

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2. Using the Client Tool to Receive
Support
Start the client tool installed on your device to receive remote support from an operator.
Starting the Client Tool
•
The client tool does not start while:
•
The user’s device warms up just after start-up
•
One of the following setting screens is displayed (the screen name may vary depending on
the user's device):
•
Machine Features
•
Machine Features Settings
• Settings
•
The following device functions do not work while Remote Support Service is provided:
•
Energy-saving function
•
System Auto Reset Timer
•
While Remote Support Service is provided, RemoteConnect Support is disconnected when:
•
The power of the device power is switched off
•
When 1 hour passes since the support starts
1.
Tap and hold the bar at the top of the screen for at least 5 seconds.
DUN001
You can also start the client tool by pressing [Check Status] on the Home Screen and pressing
[Start] of "Remote Support" on the [Mach./Applic. Stat] tab.
9