Ricoh MP 4055 Users Guide - Page 13

Remote Support Functions Remote Support Functions • The operator can view the screen of the user's device while providing Remote Support Service. If you will enter confidential information such as an ID or password or display a screen you do not want the operator to see, either exit the client tool or ask the operator to suspend remote support. For details about how to suspend remote support, see page 14 "Pause". • While providing support, the operator may save screen shots from the user's device or movies of a series of operations to record the support details. Operators using RemoteConnect Support can use the following functions to provide customer support and give instructions. • Pointer • Red Marker • Remote Operation • Starting the browser to display the specified Web page (Send URL) • Command Function • Pause The following sections explain the details of the support functions and the screens of the user's device when an operator provides support. Pointer The operator provides support by displaying a pointing finger icon on the screen of your device indicating the location the operator wants you to tap. When the operator uses the Pointer function, a pointing finger icon is displayed on your device. Follow the instructions of the operator indicated by the Pointer function. DUN006 11