Samsung HTZ320 User Manual (ENGLISH) - Page 69
troubleshooting
UPC - 036725616929
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EnG ● troubleshooting troubleshooting Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Customer Service Center. SYMPTOM Check/Remedy Disc tray does not open. In case of fail to connect iPod. Playback does not start immediately when the Play/Pause button is pressed. Sound is not produced. Sound can be heard only from a few speakers and not all six. Dolby Digital 5.1 CH Surround Sound is not produced. The remote control does not work. • Is the power cord plugged securely into the outlet? • Turn off the power and then turn it back on. • Check the contact condition of the iPod connector and the Cradle of the Home theater again. • Keep the iPod S/W version up to date. • Are you using a deformed disc or a disc with scratches on the surface? • Wipe the disc clean. • No sound is heard during fast playback, slow playback, and step motion playback. • Are the speakers connected properly? Is the speaker setup correctly customized? • Is the disc severely damaged? • When listening to a CD or radio, sound is output to the front speakers (L/R) only. Select "PRO LOGIC II" by pressing PL II (Dolby Pro Logic II) on the remote control to use all six speakers. • Make sure that the DVD disc is 5.1-CH compatible. • If you set C, SL, and SR to NONE in the speaker mode in the audio setup of the setup screen, no sound is heard from the center speaker and the rear left and right speakers. Set C, SL, and SR to SMALL. • Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is produced only if the disc is recorded with 5.1 channel sound. • Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in the information display? • Is the remote control being operated within its operation range of angle and distance? • Are the batteries exhausted? • Have you selected the mode(TV/DVD) functions of the remote control (TV or DVD) correctly? 69