Samsung HW-LS60D/ZA User Manual - Page 20

11 TROUBLESHOOTING Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864). Wireless Speaker does not turn on. • Check whether the power cord of the Wireless Speaker is correctly inserted into the outlet. Wireless Speaker works erratically. • After removing the power cord, insert it again. • Power cycle the external device and try again. • If there is no signal, the Wireless Speaker automatically turns off after a certain period of time. Turn on the power. The Wireless Speaker indicator turns solid red. • The microphone is turned off. Turn on the microphone. (See page 6.) Sound is not output from the Wireless Speaker. • The volume of the Wireless Speaker is too low or muted. Adjust the volume. • When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device. • For sound output of the TV, select Wireless Speaker. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Select Wireless Speaker) • The cable connection to the Wireless Speaker may not be loose. Remove the cable and connect again. • Remove the power cord completely, reconnect, and turn the power on. • Reset the product and try again. (See page 19.) I want to hear the audio signal from the Wireless Speaker alone. • If you hear sounds from both the TV and Wireless Speaker, go to the Settings menu for the TV audio and change the TV speaker to External Speaker. Wireless Speaker will not connect via Bluetooth. • When connecting a new device, switch to "Bluetooth Pairing" for connection. (Press the (Mic On/Off) button on the body for at least 5 seconds.) • If the Wireless Speaker is connected to another device, disconnect that device first to switch the device. • Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Bluetooth Speaker List) • Remove and reconnect the power plug, then try again. • Reset the product and try again. (For more information, refer to "Reset".) Sound drops out when connected via Bluetooth. • Some devices can cause radio interference if they are located too close to the Wireless Speaker. e. g. microwaves, wireless routers, etc. • If your device that is connected via Bluetooth moves too far away from the Wireless Speaker, it may cause the sound to drop out. Move the device closer to the Wireless Speaker. • If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, the sound may drop out. Check the installation environment and conditions for use. Wireless Speaker will not connect to Wi-Fi. • Check whether your wireless router is on. • Turn off the router, turn it back on, and then try again. • The Wireless Speaker will not connect if the wireless signal is too weak. Try moving the router closer to the Wireless Speaker, or eliminating any obstacles that are between the Wireless Speaker and the router, if possible. • If your wireless router is new, you will need to reconfigure the speaker's network settings. • Wireless Speaker does not support Wi-Fi 6. The Wireless Speaker does not turn on automatically with the TV. • When you turn off the Wireless Speaker while watching TV, power synchronization with the TV is disabled. First turn off the TV. The AVA function is not available in the following cases. • The AVA function will not be available using Q-symphony function. • The AVA function will not be available when the microphone is turned off. After connecting the TV to the Wireless Speaker, I switched the Wireless Speaker mode. Then no sound is output from the TV. • If you connect your Wireless Speaker to a mobile device while the Wireless Speaker is connected to the TV, the Wireless Speaker outputs sound from the mobile device while keeping the TV connection. So the TV sound will not be delivered anywhere. • Disconnect the mobile device, and the TV sound will be output from the Wireless Speaker again. Group Play is not enabled • Check if the audio devices are newer models released year 2024 or later. • Check if the host device is connected to a Wi-Fi network as source. • Make sure that all audio devices are connected to the same Wi-Fi network (at 5 GHz). ENG - 20