Samsung HW-Q700A/ZA User Manual - Page 30

14 TROUBLESHOOTING Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864). Soundbar does not turn on • Check whether the power cord of the Soundbar is correctly inserted into the outlet. Soundbar works erratically • After removing the power cord, insert it again. • Remote the power cord from the external device and try again. • If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power. (See page 9.) In case the remote control does not work • Point the remote directly at the soundbar. • Replace the batteries with new ones. The Soundbar does not output any sound • The volume of the Soundbar is too low or muted. Adjust the volume. • When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device. • For sound output of the TV, select Soundbar. (Samsung TV: Home ( ) → Settings ( ) → Sound → Sound Output → Select Soundbar) • The cable connection to the Soundbar may not be loose. Remove the cable and connect again. • Remove the power cord completely, reconnect, and turn the power on. • Initialize the product and try again. (See page 29.) The Subwoofer does not output any sound • Check whether the LED indicator on the rear of the Subwoofer is on in blue. Reconnect the Soundbar and Subwoofer if the indicator is blinking in blue or turned red. (See page 13.) • You may experience an issue if there is an obstacle between the Soundbar and Subwoofer. Move devices to an area away from obstacles. • Other devices sending radio frequency signals in proximity may interrupt the connection. Keep your speaker away from such devices. • Remove and reconnect the power plug. The Subwoofer volume is too low • The original volume of the content you are playing may be low. Try adjusting th e Subwoofer level. (See page 10.) • Bring the Subwoofer speaker closer to you. In case the TV is not connected via HDMI TO TV (eARC/ARC) • Check whether the HDMI cable is correctly connected to the ARC terminal. (See page 16.) • Connection may not be possible due to the connected external device (set-top box, game machine, etc.). Directly connect the Soundbar. • HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home ( ) → Settings ( ) → General → External Device Manager → Anynet+ (HDMI-CEC) ON) • To connect with eARC, the eARC function in the TV menu should be set to On. (Samsung TV: Home ( ) → Settings ( ) → Sound → Expert Settings → HDMI-eARC Mode (Auto)) There is no sound in when connecting to the TV in HDMI TO TV (eARC/ARC) mode • Your device is unable to play the input signal. Change the TV's audio output to PCM or Dolby Digital. (For a Samsung TV: Home ( ) → Settings ( ) → Sound → Expert Settings → Digital Output Audio Format) The soundbar will not connect via Bluetooth. • When connecting a new device, switch to "BT PAIRING" for connection. (Press the PAIR button on the remote control or press the (Source) button on the body for at least 5 seconds.) • If the Soundbar is connected to another device, disconnect that device first to switch the device. • Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home ( ) → Settings ( ) → Sound → Sound Output → Bluetooth Speaker List) • The automatic TV connection may be disabled. While the Soundbar is in "BT READY", press and hold the button on the Soundbar remote control for 5 seconds to select ON-TV CONNECT. If you see OFF-TV CONNECT, press and hold button again for 5 seconds to switch the selection. • Remove and reconnect the power plug, then try again. • Initialize the product and try again. (See page 29.) The sound drops out when connected via Bluetooth • Some devices can cause radio interference if they are located too close to the Soundbar. e. g. microwaves, wireless routers, etc. • If your device that is connected via Bluetooth moves too far away from the soundbar, it may cause the sound to drop out. Move the device closer to the soundbar. • If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, the sound may drop out. Check the installation environment and conditions for use. Unable to connect to Wi-Fi • Check whether your wireless router is on. • Turn off the router, turn it back on, and then try again. • The soundbar will not connect if the wireless signal is too weak. Try moving the router closer to the soundbar, or eliminating any obstacles that are between the soundbar and the router, if possible. • If your wireless router is new, you will need to reconfigure the speaker's network settings. The soundbar does not turn on automatically with the TV. • When you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. First turn off the TV. ENG - 30