Samsung HW-S40T/ZA User Manual - Page 28

Troubleshooting

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12 TROUBLESHOOTING Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864). In case the power is not turned on ;; Make sure the power cord of the Soundbar is correctly inserted into the outlet. In case the functions do not work properly ;; After removing the power cord, insert it again. ;; Remote the power cord from the external device and try again. ;; If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power. In case the remote control does not work ;; Make sure the remote is within range of the soundbar. ;; Replace the batteries with new ones. In case the Soundbar sound is not output ;; The volume of the Soundbar is too low or muted. Adjust the volume. ;; When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device. ;; For sound output of the TV, select Soundbar. (Samsung TV: Home ( ) → Settings ( ) → Sound → Sound Output → Select Soundbar) ;; The cable connection to the Soundbar may not be loose. Remove the cable and connect again. ;; Remove the power cord completely, reconnect, and turn the power on. ;; Initialize the product and try again. (See page 27.) In case Bluetooth connection is not possible ;; When connecting a new device, switch to Bluetooth Pairing for connection. (Press the PAIR button on the remote control or press the (Source) button on the body for at least 5 seconds.) ;; If the Soundbar is connected to another device, disconnect that device first to switch the device. ;; Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home ( ) → Settings ( ) → Sound → Sound Output → Bluetooth Speaker List) ;; Remove and reconnect the power plug, then try again. ;; Initialize the product and try again. (See page 27.) ENG - 28

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ENG - 28
12
TROUBLESHOOTING
Refer to the instructions below if this product does not function properly. If the problem you are
experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect
the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).
In case the power is not turned on
;
Make sure the power cord of the Soundbar
is correctly inserted into the outlet.
In case the functions do not work properly
;
After removing the power cord, insert it
again.
;
Remote the power cord from the external
device and try again.
;
If there is no signal, the Soundbar
automatically turns off after a certain
period of time. Turn on the power.
In case the remote control does not work
;
Make sure the remote is within range of the
soundbar.
;
Replace the batteries with new ones.
In case the Soundbar sound is not output
;
The volume of the Soundbar is too low or
muted. Adjust the volume.
;
When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
adjust the volume of the external device.
;
For sound output of the TV, select
Soundbar. (Samsung TV: Home (
) →
Settings (
) → Sound → Sound Output →
Select Soundbar)
;
The cable connection to the Soundbar may
not be loose. Remove the cable and
connect again.
;
Remove the power cord completely,
reconnect, and turn the power on.
;
Initialize the product and try again.
(See page
27
.)
In case Bluetooth connection is not possible
;
When connecting a new device, switch to
Bluetooth Pairing for connection. (Press the
PAIR
button on the remote control or
press the
(Source)
button on the body
for at least 5 seconds.)
;
If the Soundbar is connected to another
device, disconnect that device first to
switch the device.
;
Reconnect it after removing the Bluetooth
speaker list on the device to connect.
(Samsung TV: Home (
) → Settings (
)
→ Sound → Sound Output → Bluetooth
Speaker List)
;
Remove and reconnect the power plug,
then try again.
;
Initialize the product and try again.
(See page
27
.)