Samsung ME16K3000AB/AA User Manual - Page 28

Troubleshooting

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Troubleshooting Check these solutions if you have a problem with your microwave: Problem The display and/ or the oven is not working. The display is working, but the power won't come on. Is the power going off before the set time has elapsed? Cooks food too slowly. Has sparks or arcing. Solution Make sure the plug is properly connected to a grounded outlet. If the wall outlet is controlled by a wall switch, make sure the wall switch is turned on. Remove the plug from the outlet, wait ten seconds, and plug it in again. Reset the circuit breaker or replace any blown fuses. Plug a different appliance into the outlet. If the other appliance doesn't work, call a qualified electrician to repair the wall outlet. Plug the oven into a different outlet. Make sure the door is closed securely. Check if any packaging material or anything else is stuck in the door seal. Check if the door is damaged. Touch Cancel twice and enter all the cooking instructions again. If there was a power outage, the time indicator will display: 88:88. If no power outage occurred, remove the plug from the outlet, wait ten seconds, and plug it in again. Reset the clock and any cooking instructions. Reset the circuit breaker or replace any blown fuses. Make sure the oven has its own 20 amp circuit line. Operating another appliance on the same circuit can cause a voltage drop. If necessary, move the oven to its own circuit. Remove any metallic utensils, cookware, or metal ties. If using foil, use only narrow strips and allow at least one inch between the foil and the interior oven walls. Problem The turntable makes noise or becomes stuck. Causes TV or radio interference. Vent Motor suction force is too weak. Operating noise is too loud. Cook top lamp is too dim. Difficult to replace Charcoal Filter. Turntable rotates improperly. Solution Clean the turntable, roller ring and oven floor. Make sure the turntable and roller ring are positioned correctly. This is similar to interference caused by other small appliances, such as hair dryers. Move your microwave (or appliance) away from appliances, such as your TV or radio. Set the vent mode to high. The Vent Fan will only operate in low speed mode while the microwave is working. The MWO makes noise during operation. This is normal. If you hear an abnormal sound continuously, please contact the Samsung Call Center (1-800-726-7864). Set the lamp brightness level to high. Please refer to the instructions for replacing the charcoal filter in the user's manual. Make sure you have not put too much food on the turntable. If the food is too large or too heavy, the turntable may operate improperly. Troubleshooting 28 English ME16K3000A_AA_EN.indd 28 1/21/2016 2:54:29 PM

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28 English
Troubleshooting
Troubleshooting
Problem
Solution
The turntable makes
noise or becomes
stuck.
Clean the turntable, roller ring and oven floor.
Make sure the turntable and roller ring are positioned
correctly.
Causes TV or radio
interference.
This is similar to interference caused by other small
appliances, such as hair dryers. Move your microwave
(or appliance) away from appliances, such as your TV or
radio.
Vent Motor suction
force is too weak.
Set the vent mode to high.
The Vent Fan will only operate in low speed mode while
the microwave is working.
Operating noise is
too loud.
The MWO makes noise during operation. This is normal.
If you hear an abnormal sound continuously, please
contact the Samsung Call Center (1-800-726-7864).
Cook top lamp is too
dim.
Set the lamp brightness level to high.
Difficult to replace
Charcoal Filter.
Please refer to the instructions for replacing the charcoal
filter in the user’s manual.
Turntable rotates
improperly.
Make sure you have not put too much food on the
turntable.
If the food is too large or too heavy, the turntable may
operate improperly.
Troubleshooting
Check these solutions if you have a problem with your microwave:
Problem
Solution
The display and/
or the oven is not
working.
Make sure the plug is properly connected to a grounded
outlet.
If the wall outlet is controlled by a wall switch, make
sure the wall switch is turned on.
Remove the plug from the outlet, wait ten seconds, and
plug it in again.
Reset the circuit breaker or replace any blown fuses.
Plug a different appliance into the outlet. If the other
appliance doesn’t work, call a qualified electrician to
repair the wall outlet.
Plug the oven into a different outlet.
The display is
working, but the
power won’t come
on.
Make sure the door is closed securely.
Check if any packaging material or anything else is stuck
in the door seal.
Check if the door is damaged.
Touch Cancel twice and enter all the cooking instructions
again.
Is the power going
off before the set
time has elapsed?
If there was a power outage, the time indicator will
display:
88:88
.
If no power outage occurred, remove the plug from the
outlet, wait ten seconds, and plug it in again. Reset the
clock and any cooking instructions.
Reset the circuit breaker or replace any blown fuses.
Cooks food too
slowly.
Make sure the oven has its own 20 amp circuit line.
Operating another appliance on the same circuit can
cause a voltage drop. If necessary, move the oven to its
own circuit.
Has sparks or arcing.
Remove any metallic utensils, cookware, or metal ties. If
using foil, use only narrow strips and allow at least one
inch between the foil and the interior oven walls.
ME16K3000A_AA_EN.indd
28
1/21/2016
2:54:29 PM