Samsung MS11K3000AS/AA User Manual - Page 30

Troubleshooting Problem Cause The door cannot be Food residue is stuck opened properly. between the door and oven interior. The oven does not heat. The oven may not work, too much food is being cooked, or improper cookware is being used. Heating is weak or slow. The oven may not work, too much food is being cooked, or improper cookware is being used. The warm function does not work. The oven may not work, too much food is being cooked, or improper cookware is being used. Action Clean the oven and then open the door. Put one cup of water in a microwave-safe container and run the microwave for 1-2 minutes to check whether the water is heated. Reduce the amount of food and start the function again. Use a cooking container with a flat bottom. Put one cup of water in a microwave-safe container and run the microwave for 1-2 minutes to check whether the water is heated. Reduce the amount of food and start the function again. Use a cooking container with a flat bottom. Put one cup of water in a microwave-safe container and run the microwave for 1-2 minutes to check whether the water is heated. Reduce the amount of food and start the function again. Use a cooking container with a flat bottom. 30 English MS11K3000AS,MO_AA_DE68-04366B-00_EN.indd 30 Problem The thaw function does not work. The interior light is dim or does not turn on. A beeping sound occurs during cooking. The oven is not level. There are sparks during cooking. When power is connected, the oven immediately starts to work. Cause Action The oven may not work, too much food is being cooked, or improper cookware is being used. Put one cup of water in a microwave-safe container and run the microwave for 1-2 minutes to check whether the water is heated. Reduce the amount of food and start the function again. Use a cooking container with a flat bottom. The door has been left open for a long time. The interior light may automatically turn off when the Eco function operates. Close and reopen the door or press the Cancel button. The interior light is covered by foreign matter. Clean the inside of the oven and check again. If the Auto Cook function is being used, this beeping sound means it's time to turn over the food during thawing. After turning over the food, press the Start button again to restart operation. The oven is installed on an uneven surface. Make sure the oven is installed on flat, stable surface. Metal containers are used during the oven/thawing functions. Do not use metal containers. The door is not properly Close the door and check closed. again. 2015-12-15 5:14:00 Troubleshooting