Samsung MS11K3000AS/AA User Manual - Page 31

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Problem There is electricity coming from the oven. There is water dripping. There is steam through a crack in the door. There is water left in the oven. The brightness inside the oven varies. Cooking is finished, but the cooling fan is still running. Pressing the +30sec button operates the oven. Cause Action The power or power socket is not properly grounded. Make sure the power and power socket are properly grounded. There may be water or steam in some cases depending on the food. This is not an oven malfunction. Let the oven cool and then wipe with a dry dish towel. There may be water or steam in some cases depending on the food. This is not an oven malfunction. Let the oven cool and then wipe with a dry dish towel. There may be water or steam in some cases depending on the food. This is not an oven malfunction. Let the oven cool and then wipe with a dry dish towel. Brightness changes depending on power output changes according to function. Power output changes during cooking are not malfunctions. This is not an oven malfunction. To ventilate the oven, the cooling fan continues to run for about 3 minutes after cooking is complete. This is not an oven malfunction. This happens when the oven was not operating. The microwave oven is designed to operate by pressing the +30sec button when it was not operating. Problem Turntable While turning, the turntable comes out of place or stops turning. The turn table drags while turning. The turn table rattles while turning and is noisy. Cause Action There is no roller ring, or the roller ring is not properly in place. Install the roller ring and then try again. The roller ring is not properly in place, there is too much food, or the container is too large and touches the inside of the microwave. Adjust the amount of food and do not use containers that are too large. Food residue is stuck to the bottom of the oven. Remove any food residue stuck to the bottom of the oven. Troubleshooting MS11K3000AS,MO_AA_DE68-04366B-00_EN.indd 31 English 31 2015-12-15 5:14:00

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English 31
Troubleshooting
Problem
Cause
Action
There is electricity
coming from the
oven.
The power or power
socket is not properly
grounded.
Make sure the power and
power socket are properly
grounded.
There is water
dripping.
There may be water or
steam in some cases
depending on the food.
This is not an oven
malfunction.
Let the oven cool and then
wipe with a dry dish towel.
There is steam
through a crack in
the door.
There may be water or
steam in some cases
depending on the food.
This is not an oven
malfunction.
Let the oven cool and then
wipe with a dry dish towel.
There is water left
in the oven.
There may be water or
steam in some cases
depending on the food.
This is not an oven
malfunction.
Let the oven cool and then
wipe with a dry dish towel.
The brightness
inside the oven
varies.
Brightness changes
depending on power
output changes according
to function.
Power output changes during
cooking are not malfunctions.
This is not an oven
malfunction.
Cooking is
finished, but the
cooling fan is still
running.
To ventilate the oven, the
cooling fan continues to
run for about 3 minutes
after cooking is complete.
This is not an oven
malfunction.
Pressing the
+30sec button
operates the oven.
This happens when the
oven was not operating.
The microwave oven is
designed to operate by
pressing the
+30sec
button
when it was not operating.
Problem
Cause
Action
Turntable
While turning, the
turntable comes
out of place or
stops turning.
There is no roller ring,
or the roller ring is not
properly in place.
Install the roller ring and then
try again.
The turn table
drags while
turning.
The roller ring is not
properly in place, there
is too much food, or the
container is too large and
touches the inside of the
microwave.
Adjust the amount of food and
do not use containers that are
too large.
The turn table
rattles while
turning and is
noisy.
Food residue is stuck to
the bottom of the oven.
Remove any food residue
stuck to the bottom of the
oven.
MS11K3000AS,MO_AA_DE68-04366B-00_EN.indd
31
2015-12-15
°° 5:14:00