Samsung MS14K6000AS/AA User Manual - Page 54

Troubleshooting

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Troubleshooting If you encounter a problem with your oven, first check the tables starting below and try the suggestions. If a problem persists, or if an information code keeps appearing on the display, contact a local Samsung service center. Checkpoints If you encounter a problem with the oven, first check the tables below and try the suggestions. Problem Cause General The buttons cannot be Foreign matter may be caught pressed properly. between the buttons. For touch models: Moisture is on the exterior. Child lock is activated. The time is not Power is not supplied. displayed. The oven does not work. The Eco (power-saving) function is set. Power is not supplied. The oven stops while in operation. The door is open. The door open safety mechanisms are covered in foreign matter. The user has opened the door to turn food over. Action Remove the foreign matter and try again. Wipe the moisture from the exterior. Deactivate Child lock. Make sure power is supplied. Confirm the microwave is plugged in. Check your fuses or circuit breakers. Turn off the Eco function. Make sure power is supplied. Confirm the microwave is plugged in. Check your fuses or circuit breakers. Close the door and try again. Remove the foreign matter and try again. After turning over the food, press the Start button again to start operation. Troubleshooting 54 English MS14K6000AS_AA_DE68-04345Q-00_EN.indd 54 6/1/2016 3:53:05 PM

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54 English
Troubleshooting
Troubleshooting
If you encounter a problem with your oven, first check the tables starting below and try the
suggestions. If a problem persists, or if an information code keeps appearing on the display,
contact a local Samsung service center.
Checkpoints
If you encounter a problem with the oven, first check the tables below and try the
suggestions.
Problem
Cause
Action
General
The buttons cannot be
pressed properly.
Foreign matter may be caught
between the buttons.
Remove the foreign matter and
try again.
For touch models: Moisture is on
the exterior.
Wipe the moisture from the
exterior.
Child lock is activated.
Deactivate Child lock.
The time is not
displayed.
Power is not supplied.
Make sure power is supplied.
Confirm the microwave is
plugged in. Check your fuses or
circuit breakers.
The Eco (power-saving) function
is set.
Turn off the Eco function.
The oven does not
work.
Power is not supplied.
Make sure power is supplied.
Confirm the microwave is
plugged in. Check your fuses or
circuit breakers.
The door is open.
Close the door and try again.
The door open safety
mechanisms are covered in
foreign matter.
Remove the foreign matter and
try again.
The oven stops while
in operation.
The user has opened the door to
turn food over.
After turning over the food,
press the Start button again to
start operation.
MS14K6000AS_AA_DE68-04345Q-00_EN.indd
54
6/1/2016
3:53:05 PM