Samsung NE58H9970WS/AA User Manual Ver.1.0 (English, French) - Page 84

troubleshooting

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troubleshooting TROUBLESHOOTING Samsung works hard to ensure that you don't have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you're still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864). PROBLEM POSSIBLE CAUSE SOLUTION The range is not The appliance has been installed • Place the oven rack in the level. improperly. center of the oven. Place a level on the oven rack. Adjust the leveling legs at the base of the range until the oven rack is level. • Insure the floor is level and strong and stable enough to adequately support the range. The floor is sagging or sloping. • Contact a carpenter to correct the situation. The kitchen cabinets are not properly aligned and make the range appear to be not level. • Insure the cabinets are square and provide sufficient room for installation. The appliance must be accessed for servicing and cannot be moved easily. The kitchen cabinets are not square and built too tightly in to the appliance. Carpet is interfering with movement of the range. • Contact a builder or installer to make the appliance accessible. • Provide sufficient space so the range can be lifted over the carpet. The oven control beeps and displays an error code. You have a function error code. CODE CAUSE E-21 Oven sensor opened E-22 Oven sensor shorted E-24 Oven heating over E-2E Temp probe error E-0E Door locking error E-83 Communication error E-84 Communication error (Oven) -tE- Communication error (Touch) -dE- Divider error • Press OVEN OFF and restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. English - 84 Manual Users_NE58H9970WS_AA_AC_DG68-00550A-00_EN.indd 84 19/05/2014 18:21:41

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troubleshooting
TROUBLESHOOTING
Samsung works hard to ensure that you don’t have problems with your new electric
range. If you run into unexpected trouble, look first for a solution in the table below.
If, after trying the suggested solution, you’re still having trouble, call Samsung at
1-800-SAMSUNG (1-800-726-7864).
PROBLEM
POSSIBLE CAUSE
SOLUTION
The range is not
level.
The appliance has been installed
improperly.
• Place the oven rack in the
center of the oven. Place a
level on the oven rack. Adjust
the leveling legs at the base of
the range until the oven rack
is level.
• Insure the floor is level and
strong and stable enough to
adequately support the range.
The floor is sagging or sloping.
• Contact a carpenter to correct
the situation.
The kitchen cabinets are not
properly aligned and make the
range appear to be not level.
• Insure the cabinets are square
and provide sufficient room
for installation.
The appliance
must be
accessed for
servicing and
cannot be
moved easily.
The kitchen cabinets are not
square and built too tightly in to
the appliance.
• Contact a builder or installer
to make the appliance
accessible.
Carpet is interfering with
movement of the range.
• Provide sufficient space so
the range can be lifted over
the carpet.
The oven
control beeps
and displays an
error code.
You have a function error code.
CODE
CAUSE
E-21
Oven sensor opened
E-22
Oven sensor shorted
E-24
Oven heating over
E-2E
Temp probe error
E-0E
Door locking error
E-83
Communication error
E-84
Communication error
(Oven)
-tE-
Communication error
(Touch)
-dE-
Divider error
• Press
OVEN OFF
and restart
the oven. If the problem
persists, disconnect all
power to the range for at
least 30 seconds and then
reconnect the power. If this
does not solve the problem,
call for service.
English - 84
Manual Users_NE58H9970WS_AA_AC_DG68-00550A-00_EN.indd
84
19/05/2014
18:21:41