Samsung NE58H9970WS/AA User Manual Ver.1.0 (English, French) - Page 85

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08 TROUBLESHOOTING PROBLEM The Cooktop control beeps and displays an error code. POSSIBLE CAUSE SOLUTION You have a function error code. CODE CAUSE Pan Detection Error Knob Setting Error Over Temperature Error • Turn off the knob and set again. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. CODE CAUSE • Call for service. Top Sensor Open or Short Error (Sensor-Top) IGBT Sensor Open or Short Error (Assy-Inverter Module) DC fan motor Open or Lock Error Communication Error The surface units will not maintain a rolling boil or will not cook fast enough. You may be using inappropriate cookware. In some areas, the power (voltage) may be low. • Use pans which are flat and match the diameter of the surface unit selected. • Cover the pan with a lid until the desired heat is obtained. The surface units will not turn on. A fuse in your home may be blown or the circuit breaker tripped. • Replace the fuse or reset the circuit breaker. The cooktop controls are set improperly. • Check if the correct control is set for the surface unit you are using. The surface unit This is normal. The unit is still on and hot. stops glowing when changed to a lower setting. Areas of Food spillover was not cleaned. • Refer to the section on care discoloration on and cleaning of the glass the cooktop. cooktop on page 77. The surface is hot and the model • This is normal. The surface may features a light-colored cooktop. appear discolored when it is hot. This is temporary and will disappear as the glass cools. English - 85 Manual Users_NE58H9970WS_AA_AC_DG68-00550A-00_EN.indd 85 19/05/2014 18:21:42

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PROBLEM
POSSIBLE CAUSE
SOLUTION
The Cooktop
control beeps
and displays an
error code.
You have a function error code.
CODE
CAUSE
Pan Detection Error
Knob Setting Error
Over Temperature Error
• Turn off the knob and set
again. If the problem persists,
disconnect all power to the
range for at least 30 seconds
and then reconnect the
power. If this does not solve
the problem, call for service.
CODE
CAUSE
Top Sensor Open or
Short Error (Sensor-Top)
IGBT Sensor Open or
Short Error
(Assy-Inverter Module)
DC fan motor Open or
Lock Error
Communication Error
• Call for service.
The surface
units will not
maintain a
rolling boil or
will not cook
fast enough.
You may be using inappropriate
cookware.
• Use pans which are flat and
match the diameter of the
surface unit selected.
In some areas, the power
(voltage) may be low.
• Cover the pan with a lid until
the desired heat is obtained.
The surface
units will not
turn on.
A fuse in your home may be
blown or the circuit breaker
tripped.
• Replace the fuse or reset the
circuit breaker.
The cooktop controls are set
improperly.
• Check if the correct control
is set for the surface unit you
are using.
The surface unit
stops glowing
when changed
to a lower
setting.
This is normal. The unit is still on and hot.
Areas of
discoloration on
the cooktop.
Food spillover was not cleaned.
• Refer to the section on care
and cleaning of the glass
cooktop on page 77.
The surface is hot and the model
features a light-colored cooktop.
• This is normal. The surface may
appear discolored when it is
hot. This is temporary and will
disappear as the glass cools.
English - 85
08
TROUBLESHOOTING
Manual Users_NE58H9970WS_AA_AC_DG68-00550A-00_EN.indd
85
19/05/2014
18:21:42