Samsung NX100 User Manual (user Manual) (ver.1.2) (English) - Page 124

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Appendix > Before contacting a service center Situation Cannot display files The photo is blurry The colors in the photo do not match the actual scene The photo is too bright The photo is too dark Suggested remedies If you change the name of a file, your camera may not play the file (the name of the file should meet the DCF standard). If you encounter this situation, display files on your computer. • Make sure that the focus option you set is suitable for the kind of shot you are taking. • Use a tripod to prevent your camera from shaking. • Make sure that the lens is clean. If not, clean the lens. (p. 116) An incorrect white balance can create unrealistic color. Select the proper white balance option to suit the light source. (p. 53) Your photo is overexposed. • Adjust the aperture value or the shutter speed. • Adjust the exposure value. (p. 75) Your photo is underexposed. • Adjust the aperture value or the shutter speed. • Adjust the exposure value. (p. 75) • Turn on the flash. (p. 35) Situation Photos are distorted Playback screen does not appear on the connected external device Your computer does not recognize your camera Your computer disconnects the camera while transferring files Your computer cannot play videos Cannot set the DPOF for RAW files Suggested remedies This camera can have minute distortion when using a wide-angle lens that enables shooting with a wide angle of view. This is normal, and does not cause malfunction. • Make sure that A/V or HDMI cable is properly connected to the external monitor. • Make sure that the memory card is properly recorded. • Make sure that the USB cable is connected correctly. • Make sure that your camera is switched on. • Make sure that you are using a supported operating system. The file transfer may be interrupted by static electricity. Disconnect the USB cable and connect it again. Depending on the software you use, video files may not play. To play video files captured with your camera, install and use the Intelli-studio program on your computer. You cannot set the DPOF for RAW files. 123

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123
Appendix >
Before contacting a service center
Situation
Suggested remedies
Cannot display files
If you change the name of a file, your camera
may not play the file (the name of the file should
meet the DCF standard). If you encounter this
situation, display files on your computer.
The photo is blurry
•
Make sure that the focus option you set is
suitable for the kind of shot you are taking.
•
Use a tripod to prevent your camera from
shaking.
•
Make sure that the lens is clean. If not, clean
the lens. (p. 116)
The colors in the
photo do not match
the actual scene
An incorrect white balance can create unrealistic
color. Select the proper white balance option to
suit the light source. (p. 53)
The photo is too
bright
Your photo is overexposed.
•
Adjust the aperture value or the shutter
speed.
•
Adjust the exposure value. (p. 75)
The photo is too dark
Your photo is underexposed.
•
Adjust the aperture value or the shutter
speed.
•
Adjust the exposure value. (p. 75)
•
Turn on the flash. (p. 35)
Situation
Suggested remedies
Photos are distorted
This camera can have minute distortion when
using a wide-angle lens that enables shooting
with a wide angle of view. This is normal, and
does not cause malfunction.
Playback screen does
not appear on the
connected external
device
•
Make sure that A/V or HDMI cable is properly
connected to the external monitor.
•
Make sure that the memory card is properly
recorded.
Your computer does
not recognize your
camera
•
Make sure that the USB cable is connected
correctly.
•
Make sure that your camera is switched on.
•
Make sure that you are using a supported
operating system.
Your computer
disconnects the
camera while
transferring files
The file transfer may be interrupted by static
electricity. Disconnect the USB cable and
connect it again.
Your computer
cannot play videos
Depending on the software you use, video files
may not play. To play video files captured with
your camera, install and use the Intelli-studio
program on your computer.
Cannot set the DPOF
for RAW files
You cannot set the DPOF for RAW files.