Samsung SGH-X105 User Manual (user Manual) (ver.1.0) (English) - Page 72

X105.book Pages 138 - 139 Saturday, February 7, 2004 9:34 AM Solving Problems If you are experiencing problems with your phone, perform the following simple checks before contacting a service professional. This may save you the time and expense of an unnecessary service call. When you switch your phone on, the following messages may appear Insert SIM Card • Check that the SIM card is correctly installed. Phone Locked Enter Password • The automatic locking function has been enabled. You must enter the phone's password before you can use the phone. Enter PIN • You are using your phone for the first time. You must enter the Personal Identification Number (PIN) supplied with the SIM card. • The PIN Check feature is enabled. Every time the phone is switched on, the PIN has to be entered. To disable this feature, use the PIN Check menu (Menu 5.5.1). Enter PUK • The PIN code was entered incorrectly three times in succession and the phone is now blocked. Enter the PUK supplied by your service provider. Solving Problems "No service," "Network failure" or "Not done" displays • The network connection was lost. You may be in a weak signal area (in a tunnel or surrounded by buildings). Move and try again. • You are trying to access an option for which you have not taken out a subscription with your service provider. Contact the service provider for further details. You have entered a number but it was not dialed • Have you pressed the key? • Are you accessing the right cellular network? Your correspondent cannot reach you • Is your phone switched on (the for more than one second)? key pressed • Are you accessing the right cellular network? Your correspondent cannot hear you speaking • Have you switched off the microphone? • Are you holding the phone close enough to your mouth? The microphone is located at the bottom of the phone. 138 139