Samsung TH310 User Manual - Page 111

Finding the Information You Need for Service, Requesting support

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Finding the Information You Need for Service MENU > Support > Contact Samsung Try Now Use this option to display the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, the Smart Hub info, and other information you may need to get service support from a Samsung call agent or the Samsung website. Requesting support MENU > Support > Request Support "" Usability depends on your specific model and local region. When you are using the Smart TV during difficulties, you can request service support. "" It is only available when connected to the internet. After checking the network connection status, request service support. 1. Navigate to Support > Request Support. A pop-up window appears. 2. Select Agree. A Request Support screen appears. "" It is only available when you agree to the Terms and Conditions. 3. Write your Name and Phone Number. 4. After selecting the category of the problem, select Send. "" You can select up to 3 categories. "" If an error occurred, retry the request after confirming your Name, Phone Number and Problem. If you leave an entry blank, or write incorrect information, the support request may fail.

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Finding the Information You Need for Service
MENU
>
Support
>
Contact Samsung
Try Now
Use this option to display the address of the Samsung website, the call center phone number, your
TV's model number, your TV's software version, the Smart Hub info, and other information you may
need to get service support from a Samsung call agent or the Samsung website.
Requesting support
MENU
>
Support
>
Request Support
"
Usability depends on your specific model and local region.
When you are using the Smart TV during difficulties, you can request service support.
"
It is only available when connected to the internet. After checking the network connection status, request
service support.
1.
Navigate to
Support
>
Request Support
. A pop-up window appears.
2.
Select
Agree
. A Request Support screen appears.
"
It is only available when you agree to the Terms and Conditions.
3.
Write your Name and Phone Number.
4.
After selecting the category of the problem, select
Send
.
"
You can select up to 3 categories.
"
If an error occurred, retry the request after confirming your Name, Phone Number and Problem. If you
leave an entry blank, or write incorrect information, the support request may fail.