Seagate DockStar User Guide - Page 17

Troubleshooting

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3. Using FreeAgent DockStar™ Troubleshooting 3. If the software version is not 2.1.600 or later, see "Updating Seagate Manager From a Previous Version." Updating Seagate Manager From a Previous Version Go to http://www.seagate.com and then locate Support Downloads to update Seagate Manager to version 2.1.600 or later. Enabling the Network Adapter for Use with Seagate Manager You must download and install the drive application on your computer so Seagate Manager can see the network adapter drive letter when the adapter is connected to your router. This application software displays all drives attached to the network adapter the same way it displays directly attached, or logical, drives. It also allows you to see and access all drives and folders shared with you in the Files shared with me folder. Note: You must have already connected the DockStar network adapter to your router and activated your account. Go to http://www.seagate.com/activatemydockstar to activate. 1. Download the drive application. See "Accessing Your Content Using the Drive Application" on page 16 for instructions. 2. Open Seagate Manager and then go to the My Drives window. 3. Scroll down through your connected external drives and click DockStar. The DockStar network adapter is assigned to your P: drive if that drive letter is available. If the P: drive is not free, the network adapter is assigned the next available drive letter after that (Q:, R,: etc.). 4. Click Backup to create your Backup Plan. Once your Backup Plan is completed, your content continues backing up to your FreeAgent Go drive, whether it's connected to the network adapter or your computer. Troubleshooting The DockStar network adapter is a plug and play device. However, in certain situations, the setup process may require extra attention. Below is a list of troubleshooting tips to assist you should you have any problems during installation. If the network adapter is connected to a power source and to a router but the light on the front is not solid green, try these troubleshooting tips: • Ensure that the supplied power adapter is securely connected to the network adapter and to a power source. If you are using a power strip, make sure it is turned on. FreeAgent DockStar™ Network Adapter User Guide 19

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3. Using FreeAgent DockStar™
Troubleshooting
FreeAgent DockStar™ Network Adapter User Guide
19
3.
If the software version is not 2.1.600 or later, see “Updating Seagate Manager From a
Previous Version.”
Updating Seagate Manager From a Previous Version
Go to
and then locate
Support Downloads
to update Seagate
Manager to version 2.1.600 or later.
Enabling the Network Adapter for Use with Seagate Manager
You must download and install the drive application on your computer so Seagate Manager
can see the network adapter drive letter when the adapter is connected to your router.
This application software displays all drives attached to the network adapter the same way it
displays directly attached, or logical, drives. It also allows you to see and access all drives
and folders shared with you in the
Files shared with me
folder.
Note:
You must have already connected the DockStar network adapter to your router and activated
your account. Go to
to activate.
1.
Download the drive application. See “Accessing Your Content Using the Drive
Application” on page 16 for instructions.
2.
Open Seagate Manager and then go to the
My Drives
window.
3.
Scroll down through your connected external drives and click
DockStar
.
The DockStar network adapter is assigned to your P: drive if that drive letter is available. If
the P: drive is not free, the network adapter is assigned the next available drive letter after
that (Q:, R,: etc.).
4.
Click
Backup
to create your Backup Plan.
Once your Backup Plan is completed, your content continues backing up to your FreeAgent
Go drive, whether it’s connected to the network adapter or your computer.
Troubleshooting
The DockStar network adapter is a plug and play device. However, in certain situations, the
setup process may require extra attention. Below is a list of troubleshooting tips to assist you
should you have any problems during installation.
If the network adapter is connected to a power source and to a router but the light on the front
is not solid green, try these troubleshooting tips:
•
Ensure that the supplied power adapter is securely connected to the network adapter and
to a power source. If you are using a power strip, make sure it is turned on.