Seagate DockStar User Guide - Page 18

Finding More Help

Page 18 highlights

3. Using FreeAgent DockStar™ Finding More Help • Check that one end of your network cable is securely connected to the Ethernet port on the network adapter and the other end is connected to a functioning port on your network router. If the network cable is securely connected and the light is amber, the network cable or the Ethernet port may not be functioning properly. To test this, connect the network cable to a different port on your router. If there is still no connection, try a different Ethernet cable or a different network. Make sure your router is turned on. • Ensure that your router gives out IP addresses to computers on your network (DHCP) and that DHCP is enabled on your router. DHCP is usually enabled on home networks. If it is not, you will have trouble connecting to the DockStar network adapter. If you need assistance enabling DHCP on your router, see your router documentation. • You may have a firewall installed that blocks UDP, or UDP is disabled on your router. The DockStar network adapter will not function properly if you have a firewall setup that blocks the transmission of UDP packets or if UDP is turned off in your router configuration. The network adapter attempts to send outbound UDP packets through the default gateway assigned by DHCP to service.pogoplug.com port 4365. It expects to "hear back" UDP from the same host from the same port to the local port it sent them from (which is random). Most NAT (Network Address Translation) routers have UDP session management that allows outbound UDP to implicitly allow responses back to the source machine and port. If you have custom firewall rules set up on your router, you need to add a rule from the DockStar network adapter in and out to service.pogoplug.com port 4365. See your router documentation if you need help. Once the network adapter receives UDP responses to its initial request to the service, the LED should be solid green. The LED remains amber if UDP responses fail. • If the light is still amber, this means that there is an issue with the Internet connection or the network adapter is not connected to the Pogoplug service. Unplug the network adapter from the power source and plug it back in. Finding More Help The DockStar network adapter is easy to use, but you may still have questions. Try one of these help locations if you can't find what you're looking for: • Information about the Pogoplug service's features is available by clicking the Help button located at the top of the Pogoplug Web interface. • If you have any problems setting up or using the network adapter that are not answered here, contact Seagate Support at www.seagate.com/support. From there you can find answers to frequently asked questions and helpful articles about the DockStar network adapter. FreeAgent DockStar™ Network Adapter User Guide 20

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3. Using FreeAgent DockStar™
Finding More Help
FreeAgent DockStar™ Network Adapter User Guide
20
Check that one end of your network cable is securely connected to the Ethernet port on
the network adapter and the other end is connected to a functioning port on your network
router.
If the network cable is securely connected and the light is amber, the network cable or the
Ethernet port may not be functioning properly. To test this, connect the network cable to a
different port on your router. If there is still no connection, try a different Ethernet cable or
a different network.
Make sure your router is turned on.
Ensure that your router gives out IP addresses to computers on your network (DHCP)
and that DHCP is enabled on your router. DHCP is usually enabled on home networks. If
it is not, you will have trouble connecting to the DockStar network adapter. If you need
assistance enabling DHCP on your router, see your router documentation.
You may have a firewall installed that blocks UDP, or UDP is disabled on your router. The
DockStar network adapter will not function properly if you have a firewall setup that blocks
the transmission of UDP packets or if UDP is turned off in your router configuration.
The network adapter attempts to send outbound UDP packets through the default gateway
assigned by DHCP to
service.pogoplug.com port 4365
. It expects to “hear back” UDP
from the same host from the same port to the local port it sent them from (which is random).
Most NAT (Network Address Translation) routers have UDP session management that
allows outbound UDP to implicitly allow responses back to the source machine and port.
If you have custom firewall rules set up on your router, you need to add a rule from the
DockStar network adapter in and out to
service.pogoplug.com port 4365
. See your
router documentation if you need help.
Once the network adapter receives UDP responses to its initial request to the service, the
LED should be solid green. The LED remains amber if UDP responses fail.
If the light is still amber, this means that there is an issue with the Internet connection or
the network adapter is not connected to the Pogoplug service. Unplug the network
adapter from the power source and plug it back in.
Finding More Help
The DockStar network adapter is easy to use, but you may still have questions. Try one of
these help locations if you can’t find what you’re looking for:
Information about the Pogoplug service’s features is available by clicking the
Help
button
located at the top of the Pogoplug Web interface.
If you have any problems setting up or using the network adapter that are not answered
here, contact Seagate Support at
www.seagate.com/support
. From there you can find
answers to frequently asked questions and helpful articles about the DockStar network
adapter.