Home » Seagate Manuals » Network Storage Servers » Seagate STAR401 » Manual Viewer

Seagate STAR401 User Guide - Page 51

Solving Problems, General Troubleshooting Tips, Common Problems and Solutions

Add to My Manuals
Save this manual to your list of manuals

Page 51 highlights

General Troubleshooting Tips 6. Solving Problems This chapter provides solutions to the most common problems you may encounter while setting up and using your BlackArmor® server: • General Troubleshooting Tips • Common Problems and Solutions • Removing and Replacing a Disk Drive General Troubleshooting Tips If you have problems setting up or using your BlackArmor server, follow these suggestions: • Ensure that the server is properly connected to your local network. Check that the Ethernet cable(s) are connected and functioning properly. • Ensure that your network is functioning properly. • Ensure that the server is properly connected to a power source and turned on. Check that all disk drives are functioning properly. • Ensure that your computer meets the BlackArmor system requirements. See "System Requirements" on page 8 for more information. • Ensure that your computer is running a supported Web browser. See "System Requirements" on page 8 for a list of supported browsers. • Ensure that you are logging in with the correct administrator user name and password. (Remember that passwords are case-sensitive.) Common Problems and Solutions This section provides solutions to common problems that may occur in BlackArmor Manager. I can't connect to the server over the local network. Check that the server is powered on and connected to the network. Ensure that you have used LAN Port 1 to connect the server to the network. Check that the server is powered on and connected to the network. Try connecting to the server from a different computer. Try using a different Ethernet cable. I can't connect to the server over the Web. Check that the server has Global Access enabled. See "Making BlackArmor Accessible Using Seagate Global Access" on page 22. BlackArmor® NAS 440/420 User Guide (Version 3) 53

Section	Page
BlackArmor® NAS 440/420 User Guide	1
1. Preface	6
About This Guide	6
Kit Contents	6
System Requirements	7
Finding More Information	7
2. All About the Seagate BlackArmor® NAS 440/420	8
Introduction	8
About the BlackArmor Server	8
Main Components of the BlackArmor Server Kit	8
Features of the BlackArmor Server	9
What You Can Do With the BlackArmor Server	11
The Difference Between a BlackArmor Administrator and User	11
About BlackArmor Administrators	11
About BlackArmor Users	12
How to Get Started	12
BlackArmor Administrators Start Here	12
BlackArmor Users Start Here	13
3. Getting Started with Your BlackArmor® Server	14
Introduction	14
Setup Steps for Administrators	15
Installing the BlackArmor Server and Software	15
Connecting to the Server	16
Completing the Initial Setup	17
Creating Custom Shares	17
Creating User Accounts	18
Distributing BlackArmor User Information	19
Making BlackArmor Accessible Using Seagate Global Access	20
Enabling Global Access to the Server (administrator task)	20
Enabling Global Access as a User	20
Signing in to Your Seagate Global Access Account	21
Connecting a USB Printer to Your BlackArmor Server	21
Setting Your BlackArmor as a Media Server	21
Creating Media and Music Folders	22
Next Steps for Administrators	22
Getting Started as a BlackArmor User	23
Optional Steps	24
Creating a Seagate Global Access Account	24
4. Getting the Most from Your BlackArmor® Server	26
Introduction	26
Your Role as a BlackArmor Administrator	27
Your BlackArmor Server’s Default Settings	28
Managing BlackArmor Volumes, Shares and Storage	29
Understanding Volumes and Shares	29
Working with Volumes	30
Understanding RAID	30
Creating New Volumes	31
Working with Shares	32
Private Shares	32
Public Shares	32
Special Features of Shares	33
Setting Storage Space Limits for BlackArmor Users	33
Setting Grace Time for Exceeded Quotas	34
Controlling Web File Downloads to the BlackArmor Server	34
Managing BlackArmor Users	35
Working with User Accounts	35
Creating and Modifying User Groups	35
Protecting Your BlackArmor Files with Network Backups	36
Setting up Aggregation Failover	37
Setting Your BlackArmor Server as a Media Server	37
Monitoring Your BlackArmor Server	38
Monitoring Status with the Server’s LCD Screen	38
Monitoring Status with the Server’s LEDs	38
Using the LEDs to Monitor the Server	39
Using Email Alerts to Monitor Server Status	39
Checking Disk Drive Status Using SMART	40
Changing the BlackArmor Server’s Advanced Settings	40
Dynamic Domain Name System (DNS) Settings	41
File Protocol Settings	41
Network Time Protocol (NTP) Settings	41
Power Saving Settings	41
Secure Socket Layer (SSL) Settings	41
Uninterruptible Power Supply (UPS) Settings	42
Web Access Protocol Settings	42
Workgroup and Domain Settings	42
Maintaining Your BlackArmor Server	43
Basic Hardware Safety and Maintenance	43
Keeping the Server’s Firmware Current	43
Resetting Your BlackArmor Server	44
5. Tips for BlackArmor® Users	45
Introduction	45
Understanding Your BlackArmor User Account	45
Access Limitations	45
Private Shares	46
Public Shares	46
Storage Space Limitations	46
Automatic Sorting for Media Files	46
Grace Time Limits for Quotas	47
File Protocol Support on Shares	47
Accessing Shares and Files on the BlackArmor Server	47
Backing Up Your Files	48
Backing Up Files with BlackArmor Backup	48
Backing Up Files Between Servers	48
Backing Up To or From an External USB Drive	48
Accessing Your BlackArmor Files Over the Web	49
Downloading Large Web Files to Your BlackArmor Server	49
Retrieving Deleted Files from the Recycle Bin	50
6. Solving Problems	51
General Troubleshooting Tips	51
Common Problems and Solutions	51
I can’t connect to the server over the local network.	51
I can’t connect to the server over the Web.	51
I can’t open BlackArmor Manager.	52
I can’t log in to BlackArmor Manager.	52
I can’t access a share.	52
I can’t access a file on a share.	52
I can’t store any more files on a share because its volume is full.	52
A firmware upgrade failed.	52
I can’t get streaming music from the BlackArmor server.	52
A volume is in degraded mode.	52
Removing and Replacing a Disk Drive	53
WARNING: ESD Precautions	53
Removing a Hard Drive	53
Replacing a Hard Drive	55
7. Technical Specifications	56
Network Connection	56
USB Ports	56
Power Supply	56
Disk Drives	56
Physical Dimensions	56
Power	56
Operating Environment	56
Nonoperating Environment	56
8. Glossary	57
access level	57
administrator	57
archive backup	57
CIFS	57
domain	57
event	57
external USB hard drive	57
firmware	57
format	57
FTP	57
group account	58
hot-swap	58
HTTP (Hypertext Transfer Protocol)	58
HTTPS (Hypertext Transfer Protocol over Secure Socket Layer)	58
JBOD	58
IP address	58
link aggregation	58
local access	58
mirror	58
NFS	58
NTP (Network Time Protocol) server	59
parity	59
private share	59
RAID	59
RAID 0	59
RAID 1	59
RAID 5	59
RAID 10	59
remote access	59
RSA key	59
Seagate Global Access	60
server	60
share	60
SMART	60
span	60
spin down	60
SSL certificate	60
stripe	60
UPS	60
USB	61
USB drive	61
user	61
user account	61
volume	61
Web access protocol	61
workgroup	61