Sharp HN-VA401SU HNVA401SU Operation Manual - Page 16

Troubleshooting Connection to the Internet is not possible. • To connect to the Internet via the network, you must have a Broadband Internet connection (cable or DSL). Make sure your cable or DSL modem is correctly connected to your router, and that your router is correctly connected to one of the PLC adapters. No special settings are required to connect to the Internet through the PLC network, however, your computers and router must be correctly set to access the Internet (check with your Internet service provider). Network communication is slow or intermittent. • If any of the adapters are connected to a power strip with a surge protector or noise filter, communication may be impaired. Connect all adapters directly to their electrical outlets. If you must plug an adapter into a power strip, use a power strip without a noise filter or surge protector, and one that does not have a long cord. • Other appliances may be causing noise on your power lines. Use noise filters for appliances such as cell phone chargers, battery chargers, vacuums, power tools, and hair dryers, and use these appliances as far as possible from the PLC adapters. • If adapters are located too far apart, communication may be impaired. The maximum distance is 492 ft. (150 m), however, this may vary depending on line conditions. • Are you also using PLC adapters of a different standard on your power lines? This may impair communication. If you must use other adapters, use them as far away as possible from your SHARP PLC adapters. 14