Sony DPP FP97 Operating Instructions - Page 73

Connecting with a computer - driver download

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Page 73 highlights

Connecting with a computer Symptom Check Cause/Solutions The images on the memory card and an external device inserted to the printer are not displayed on the PC. - c The printer does not provide the function for viewing the memory card or an external device images from the computer. You lost the supplied CD-ROM and want to obtain a new one. - c Please download the printer driver from the Customer support home page. Or contact your Sony dealer. The printer driver • Are you sure that you have cannot be followed the installation installed. procedures correctly? c Follow the procedures in the operating instructions to install the driver (.page 53). If an error occurs, restart your computer and do the installation procedures again. • Is another application program running? c Exit all applications and then install the driver again. • Did you specify the CD-ROM as the installation CD-ROM correctly? c Double-click "My Computer" and then the CD-ROM icon in the open window. Follow the procedures in the operating instructions to install the driver. - c The USB driver may not be installed properly. Follow the operating instructions to install the USB driver again. • Is there an anti-virus program or other program running on the system? c If there is an anti-virus program or other program running on the system, exit it and then start installing the driver. • Did you log on using an c To install the driver, log onto Windows Administrator user account? using an Administrator user account. Troubleshooting Continued 73 GB

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73
GB
Troubleshooting
Connecting with a computer
Symptom
Check
Cause/Solutions
The images on the
memory card and
an external device
inserted to the
printer are not
displayed on the
PC.
—
c
The printer does not provide the function
for viewing the memory card or an
external device images from the
computer.
You lost the
supplied CD-ROM
and want to obtain
a new one.
—
c
Please download the printer driver from
the Customer support home page. Or
contact your Sony dealer.
The printer driver
cannot be
installed.
•
Are you sure that you have
followed the installation
procedures correctly?
c
Follow the procedures in the operating
instructions to install the driver
(
.
page 53). If an error occurs, restart
your computer and do the installation
procedures again.
•
Is another application
program running?
c
Exit all applications and then install the
driver again.
•
Did you specify the
CD-ROM as the installation
CD-ROM correctly?
c
Double-click “My Computer” and then
the CD-ROM icon in the open window.
Follow the procedures in the operating
instructions to install the driver.
—
c
The USB driver may not be installed
properly. Follow the operating
instructions to install the USB driver
again.
•
Is there an anti-virus
program or other program
running on the system?
c
If there is an anti-virus program or other
program running on the system, exit it and
then start installing the driver.
•
Did you log on using an
Administrator user account?
c
To install the driver, log onto Windows
using an Administrator user account.
Continued