Sony PCG-818 User Guide - Page 53

Troubleshooting

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Getting Help D Troubleshooting This section describes how to solve common problems you may encounter when using your computer. Many problems have simple solutions, so try these suggestions before you call Sony Online Support. OD When you reconnect devices be sure to turn off the computer as described in "Shutting Down Your Computer" on page 13. Turning off the computer using other methods may result in data loss. My computer won't start Check that the computer is plugged into a power source and that it is turned on. Check that the power indicator on the front panel of the computer indicates that the power is on. Check that the battery packs are inserted properly and that they are charged. J Make sure there is no diskette in the floppy disk drive. • Confirm that the power cord and all cables are connected firmly, as described in "Connecting Peripheral Devices" on page 43. J If you plugged the computer into a power strip or UPS, make sure the power strip or UPS is turned on and working. If you are using an external display, check that it is plugged into a power source and turned on. Check that the brightness and contrast controls are adjusted correctly. See the manual that came with your display for details. • Moisture condensation may have occurred. Do not use the computer for at least one hour and then turn on the computer. When I turn on my computer, the message "Operating system not found" appears and Windows does not start • Check the floppy disk drive to see if a non-bootable diskette is in the drive. ▪ If a non-bootable diskette is in the drive, turn off the computer, remove the diskette, and then turn on the computer again. Confirm that Windows starts properly. If Windows still does not start, follow the procedure below to initialize the BIOS. If the floppy disk drive is empty, follow the steps below to initialize the BIOS: 1 Remove any peripheral devices connected to the computer. 2 Turn the computer off and then turn it on again.

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Getting
Help
D
Troubleshooting
This
section
describes
how
to
solve
common
problems
you
may
encounter
when
using
your
computer.
Many
problems
have
simple
solutions,
so
try
these
suggestions
before
you
call
Sony
Online
Support.
OD
When
you
reconnect
devices
be
sure
to
turn
off
the
computer
as
described
in
"Shutting
Down
Your
Computer"
on
page
13.
Turning
off
the
computer
using
other
methods
may
result
in
data
loss.
My
computer
won't
start
Check
that
the
computer
is
plugged
into
a
power
source
and
that
it
is
turned
on.
Check
that
the
power
indicator
on
the
front
panel
of
the
computer
indicates
that
the
power
is
on.
Check
that
the
battery
packs
are
inserted
properly
and
that
they
are
charged.
J
Make
sure
there
is
no
diskette
in
the
fl
oppy
disk
drive.
•
Confirm
that
the
power
cord
and
all
cables
are
connected
firmly,
as
described
in
"Connecting
Peripheral
Devices"
on
page
43.
J
If
you
plugged
the
computer
into
a
power
strip
or
UPS,
make
sure
the
power
strip
or
UPS
is
turned
on
and
working.
If
you
are
using
an
external
display,
check
that
it
is
plugged
into
a
power
source
and
turned
on.
Check
that
the
brightness
and
contrast
controls
are
adjusted
correctly.
See
the
manual
that
came
with
your
display
for
details.
•
Moisture
condensation
may
have
occurred.
Do
not
use
the
computer
for
at
least
one
hour
and
then
turn
on
the
computer.
When
I
turn
on
my
computer,
the
message
"Operating
system
not
found"
appears
and
Windows
does
not
start
•
Check
the
fl
oppy
disk
drive
to
see
if
a
non-bootable
diskette
is
in
the
drive.
▪
If
a
non-bootable
diskette
is
in
the
drive,
turn
off
the
computer,
remove
the
diskette,
and
then
turn
on
the
computer
again.
Confirm
that
Windows
starts
properly.
If
Windows
still
does
not
start,
follow
the
procedure
below
to
initialize
the
BIOS.
If
the
fl
oppy
disk
drive
is
empty,
follow
the
steps
below
to
initialize
the
BIOS:
1
Remove
any
peripheral
devices
connected
to
the
computer.
2
Turn
the
computer
off
and
then
turn
it
on
again.