Sony PCG-818 User Guide - Page 55

Getting Help la J If you have connected a headphone or an audio cable to the Headphone connector, disconnect the cable. When I press Fn+F3, I see the message "Sound Disabled" Click the System icon in the Control Panel. Change the settings under Device Manager so that sound is enabled. My modern doesn't work J Check that the phone line is plugged into the line jack. See "Connecting a Phone Line" on page 44 for details. J Check that the phone line is working. You can check the line by plugging in an ordinary phone and listening for a dial tone. Li Check the PowerPanel modem setting. Select Modem On from the PowerPanel toolbar or menu. • Check that the phone number the program is dialing is correct. • Check that the software you are using is compatible with the notebook computer modem. (All preinstalled programs are compatible.) Call the software publisher or Sony Online Support. My modem connection is slow The computer's modem uses K56flex technology and V90 capability. Many factors influence modem connection speed, including telephone line noise or compatibility with telephone equipment (such as fax machines or other modems). If you think your modem is not connecting properly to other PC-based modems, fax machines, or your Internet Service Provider, check the following: • Have your phone company check that your phone line is free from any line noise. J If your problem is fax-related, check that there are no problems with the fax machine you are calling and that it is compatible with fax modems. ▪ If you are having a problem connecting with your Internet Service Provider, check that the ISP is not experiencing technical problems. ▪ If you have a second phone line available, try connecting the modem to that line. My microphone doesn't work If you are using an external microphone, check that the microphone is plugged into the Microphone connector. See "Connecting an External Microphone" on page 59 for details.