Sony PEG-UX40 Troubleshooting Q&A - Page 28

If you still cannot perform the HotSync, operation - driver

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If you still cannot perform the HotSync® operation If you cannot solve your HotSync® operation problem by following the troubleshooting tips in this manual, follow the procedure below. Check if any "Unknown device" is listed in the Device Manager on your computer. 1 Right-click [My Computer] and select [Properties] from the menu. The System Properties window is displayed. 2 If you are using Windows 2000 Professional/Windows XP, click [Hardware]. 3 Click [Device Manager]. 4 Check if there is a device marked with or . A device with such mark is not operating normally. Contact the manufacturer of the device to get information on the latest device drivers. You cannot perform the HotSync® operation before you install Palm™ Desktop for CLIÉ on your computer If you perform the HotSync® operation before you install the CLIÉ handheld drivers on your computer, other drivers may be installed on your computer and a problem may occur in your computer system. Make sure you install Palm™ Desktop for CLIÉ before performing the HotSync® operation. Do not use a USB hub If you connect your CLIÉ handheld to your computer via a USB hub, you may not be able to perform the HotSync® operation properly. Make sure you connect the USB cable directly to a USB port of your computer. Some computers have the hub function built into their internal circuitry. Contact your computer manufacturer to check whether the USB port of your computer is connected to an internal USB hub. 28

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28
If you still cannot perform the HotSync
®
operation
If you cannot solve your HotSync
®
operation problem by following the
troubleshooting tips in this manual, follow the procedure below.
Check if any “Unknown device” is listed in the Device
Manager on your computer.
1
Right-click [My Computer] and select [Properties] from the
menu.
The
System Properties
window is displayed.
2
If you are using Windows 2000 Professional/Windows XP,
click [Hardware].
3
Click [Device Manager].
4
Check if there is a device marked with
or
.
A device with such mark is not operating normally. Contact the
manufacturer of the device to get information on the latest device drivers.
You cannot perform the HotSync
®
operation before
you install Palm™ Desktop for CLIÉ on your computer
If you perform the HotSync
®
operation before you install the CLIÉ handheld
drivers on your computer, other drivers may be installed on your computer and
a problem may occur in your computer system.
Make sure you install
Palm™ Desktop for CLIÉ
before performing the
HotSync
®
operation.
Do not use a USB hub
If you connect your CLIÉ handheld to your computer via a USB hub, you may
not be able to perform the HotSync
®
operation properly. Make sure you
connect the USB cable directly to a USB port of your computer.
Some computers have the hub function built into their internal circuitry.
Contact your computer manufacturer to check whether the USB port of your
computer is connected to an internal USB hub.