Sony SLT-A37M User Manual - Page 189

Computers, The image cannot be played back on a computer.

Page 189 highlights

Trouble shooting/Others (Advanced operations) Troubleshooting Computers You do not know if the OS of your computer is compatible with the camera. • Check "Using with your computer" (page 64). Your computer does not recognize your camera. • Check that the camera is turned on. • When the battery level is low, install the charged battery pack (page 19), or use the AC Adaptor (sold separately). • Use the USB cable (supplied) (page 172). • Disconnect the USB cable, and connect it again firmly. • Disconnect all equipment other than the camera, the keyboard and the mouse from the USB jacks of your computer. • Connect the camera directly to your computer without passing through a USB hub or other devices (page 172). You cannot copy images. • Make the USB connection by properly connecting the camera with your computer (page 172). • Follow the designated copy procedure for your OS (page 173). • When you shoot images with a memory card formatted by a computer, you may not be able to copy the images to a computer. Shoot using a memory card formatted by your camera (page 163). The image cannot be played back on a computer. • If you are using "PlayMemories Home," refer to the "PlayMemories Home Help Guide." • Consult the computer or software manufacturer. After making a USB connection, "PlayMemories Home" does not start automatically. • Make the USB connection after the computer is turned on (page 172). 189

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189
Troubleshooting
Trouble shooting/Others (Advanced operations)
You do not know if the OS of your computer is compatible with the
camera.
Check “Using with your computer” (page 64).
Your computer does not recognize your camera.
Check that the camera is turned on.
When the battery level is low, install the charged battery pack (page 19), or
use the AC Adaptor (sold separately).
Use the USB cable (supplied) (page 172).
Disconnect the USB cable, and connect it again firmly.
Disconnect all equipment other than the camera, the keyboard and the
mouse from the USB jacks of your computer.
Connect the camera directly to your computer without passing through a
USB hub or other devices (page 172).
You cannot copy images.
Make the USB connection by properly connecting the camera with your
computer (page 172).
Follow the designated copy procedure for your OS (page 173).
When you shoot images with a memory card formatted by a computer, you
may not be able to copy the images to a computer. Shoot using a memory
card formatted by your camera (page 163).
The image cannot be played back on a computer.
If you are using “PlayMemories Home,” refer to the “PlayMemories Home
Help Guide.”
Consult the computer or software manufacturer.
After making a USB connection, “PlayMemories Home” does not start
automatically.
Make the USB connection after the computer is turned on (page 172).
Computers