Sony WH-XB910N Help Guide - Page 118

Sound skips frequently.

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Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Sound skips frequently. Set the headset to "Priority on stable connection" mode. For details, see "About the sound quality mode". The situation may be improved by changing the wireless playback quality settings on the transmitting device. For details, refer to the operating instructions supplied with the transmitting device. Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the dotted line below. A: Location of the built-in antenna Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions. When there is a human body between the headset and the Bluetooth device In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications. When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc. Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. If you are enjoying music with your computer, close unnecessary applications or windows and restart the computer. Connect the headset and the Bluetooth device once again. When the Adaptive Sound Control is turned on, the headset detects the wearer's actions and adjusts the noise canceling function automatically. When this setting is changed, music may pause momentarily. This is not a malfunction. Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic About the sound quality mode Resetting the headset Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation 118

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Help Guide
Wireless Noise Canceling Stereo Headset
WH-XB910N
Sound skips frequently.
Set the headset to “Priority on stable connection” mode. For details, see “
About the sound quality mode
”.
The situation may be improved by changing the wireless playback quality settings on the transmitting device. For
details, refer to the operating instructions supplied with the transmitting device.
Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the
headset. The antenna of the headset is built into the part shown in the dotted line below.
A:
Location of the built-in antenna
Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the
Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station
premises or on a crowded train
If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps
or restarting your smartphone. If you are enjoying music with your computer, close unnecessary applications or
windows and restart the computer.
Connect the headset and the Bluetooth device once again.
When the Adaptive Sound Control is turned on, the headset detects the wearer's actions and adjusts the noise
canceling function automatically. When this setting is changed, music may pause momentarily. This is not a
malfunction.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Related Topic
About the sound quality mode
Resetting the headset
Initializing the headset to restore factory settings
5-031-015-11(2) Copyright 2021 Sony Corporation
118