Symantec 10231616 User Guide - Page 29

Service and Support Solutions 29 Support policy Following is an overview of our support offerings: Chat Chat in real time with a support representative. For more complex technical issues, chat offers the option to allow a support representative to connect remotely to your computer and resolve the problem for you. Chat support is free, with the exception of our Virus and Spyware Solution service. Email Submit your question on our Web site and receive a response by email. Email support has a slower response time when compared to chat or phone. Email support is free. Phone Speak to a support representative in real time. To contact a support representative, please visit the Symantec support Web site at the following URL: www.symantec.com/globalsupport The online support option is displayed first, followed by the contact options where you can select the type of support you prefer. Support policy When Symantec announces that a product will no longer be marketed or sold, telephone support is discontinued six months after the termination