Symantec 10268947 User Guide - Page 107

Incidents and Events 107 Managing the incident/event data Emailing incident data All users can send detailed information about each incident via email, on the Network Security console Incidents tab. To email incident data 1 In the Network Security console, click the Incidents tab. 2 Right-click an incident row, and click Email. 3 If you want to send without editing, do one of the following: ■ Click Send Directly > in HTML to send an email in HTML format. ■ Click Send Directly > in Text to send an email in plain text format. 4 If you want to edit before sending, do one of the following: ■ Click Compose > in HTML to send an email in HTML format. ■ Click Compose > in Text to send an email in plain text format. After the incident content loads into the email, edit or add to the content, and click Send. 5 Select a path by doing one of the following: ■ Click Email > Through Browser to select a browser path and store it in Local Preferences for future reference. ■ Click Email > Through Mail Client to select a mail client path and store it in Local Preferences for future reference. 6 Click Email > SMTP Mail Server to select a mail server and store it in Local Preferences for future reference. Note: This SMTP mail server is used by the Network Security console, which may or may not be the SMTP mail server used by the Network Security software node. Setting the SMTP Server notification parameter does not necessarily affect the SMTP mail server referenced in this procedure. Pasting incident data All users can copy and paste detailed information about each incident into another format, on the Network Security console Incidents tab. To copy and paste incident data 1 In the Network Security console, click the Incidents tab. 2 Right-click an incident row, and click To Clipboard.