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Symantec 10288239 User Guide - Page 28

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Page 28 highlights

28 Frequently asked questions If you need to uninstall If you need to uninstall See "Use online Help" on page 11. Instructions for uninstalling are available in the online Help.

Section	Page
Norton AntiSpam™ User’s Guide	1
Contents	3
1. Installation	5
System requirements	5
Supported email programs	6
Before installation	7
Prepare your computer	7
Install Norton AntiSpam	8
If the opening screen does not appear	9
After installation	9
Use the Information Wizard	9
For more information	11
Use online Help	11
Access the User’s Guide PDF	12
Symantec products on the Web	13
2. Feature summary	15
Spam filtering features	16
Ad blocking features	18
3. Getting started	19
Start Norton AntiSpam	20
About the main window	20
Use your email program toolbar	22
Activate your product	23
If you have problems activating	23
Turn off spam filtering	25
Turn off the advertising filters	26
Turn off Ad Blocking	26
Turn off Pop-up Window Blocking	26
4. Frequently asked questions	27
Explore the Symantec service and support Web site	27
How can I find the version number?	27
If you need to uninstall	28
Troubleshoot Norton AntiSpam	29
Why do I still receive spam?	29
How will email messages from addresses on my Blocked list be handled?	29
What if I mistakenly put an address on the Blocked list?	29
Why did an email message someone sent me never arrive?	30
Does Norton AntiSpam check for email-borne viruses?	30
Why does so much spam include clusters of meaningless characters?	30
How do I keep my spam protection updated?	30
Why do I need a subscription to spam definitions?	31
Troubleshoot Ad Blocking	32
Does Ad Blocking block all advertising on the current page?	32
Will Pop-up Window Blocking block all pop-ups or only pop-up ads?	32
Are there security issues associated with advertisements?	32
Troubleshoot LiveUpdate	33
What if I can’t use LiveUpdate?	33
What if I run LiveUpdate on an internal network?	33
Why is Automatic LiveUpdate having problems connecting?	33
Service and support solutions	35

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Frequently asked questions

If you need to uninstall

See

“Use online

Help”

on page 11.

Instructions for uninstalling are available in the online

Help.