Symantec 10288239 User Guide - Page 29

Frequently asked questions 29 Troubleshoot Norton AntiSpam Troubleshoot Norton AntiSpam Check here for possible solutions to issues that might arise with Norton AntiSpam. Why do I still receive spam? Several factors make it difficult to completely eliminate spam. For example, different people will consider different classes of email messages to be unwelcome or intrusive. Some, for instance, do not want to receive anything they have not specifically requested. Others are glad to receive items regarding their interests or profession even if they have not specifically requested them. Also, for every new method that is developed to control spam, there are numerous spammers trying to develop ways to circumvent it. This on-going contest of wills and skills is one reason Symantec maintains up-to-date spam definitions. Finally, not all unwanted messages are unauthorized. Some companies require you to accept email messages in exchange for certain services. Many users do not understand that in doing so they are agreeing to, in effect, accept spam. How will email messages from addresses on my Blocked list be handled? Norton AntiSpam moves email messages from these addresses to the Norton AntiSpam folder and marks them in the subject line as spam. What if I mistakenly put an address on the Blocked list? The only result will be that you will not see any email messages from this address in your main list. But if you periodically review the contents of your spam folder, you will be able to retrieve any email messages from that address and then correct the entry in your list.