TP-Link AV2000 TL-PA9020P KITEU V1 User Guide - Page 11

Appendix: Troubleshooting

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TL-PA9020P AV2000 2-port Gigabit Passthrough Powerline Adapter Appendix: Troubleshooting The Troubleshooting provides answers to common problems regarding the powerline adapter. 1. The Power LED does not light up. Ans. Check the following: 1. Make sure that the powerline adapter is properly plugged into a power outlet. 2. Make sure the power outlet is active (working) by plugging another electric device into it. 3. Re-plug the powerline adapter to the power outlet. If the Power LED still fails to light up, contact your local dealer for technical support. 2. The Ethernet LED does not light up. Ans. Check the following: 1. Make sure that the Ethernet cable (RJ45) is properly connected to an Ethernet port of the powerline adapter. 2. Make sure that the other end of the Ethernet cable (RJ45) is properly connected to the computer LAN card or to your Cable/xDSL Ethernet port. 3. Make sure your computer LAN card is properly installed and configured. 4. Make sure your Cable/xDSL broadband access is working and configured correctly. 5. Contact your local dealer for technical support if the Ethernet LED still fails to light up after the above procedures. 3. The Powerline LED does not light up. Ans. Check the following: 1. Install and open tpPLC Utility. The utility will automatically detect all other powerline adapters on your powerline network. 2. Try to plug a second powerline adapter into a nearby power outlet and check whether the Powerline LED lights up or not. 3. Contact your local dealer for technical support if the Powerline LED still fails to light up after the above procedures. 9

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TL-PA9020P
AV2000 2-port Gigabit Passthrough Powerline Adapter
9
Appendix: Troubleshooting
The Troubleshooting provides answers to common problems regarding the powerline adapter.
1. The Power LED
does not light up.
Ans.
Check the following:
1.
Make sure that the powerline adapter is properly plugged into a power outlet.
2.
Make sure the power outlet is active (working) by plugging another electric device into it.
3.
Re-plug the powerline adapter to the power outlet. If the Power LED still fails to light up,
contact your local dealer for technical support.
2. The Ethernet LED
does not light up.
Ans.
Check the following:
1.
Make sure that the Ethernet cable (RJ45) is properly connected to an Ethernet port of the
powerline adapter.
2.
Make sure that the other end of the Ethernet cable (RJ45) is properly connected to the
computer LAN card or to your Cable/xDSL Ethernet port.
3.
Make sure your computer LAN card is properly installed and configured.
4.
Make sure your Cable/xDSL broadband access is working and configured correctly.
5.
Contact your local dealer for technical support if the Ethernet LED still fails to light up after the
above procedures.
3. The Powerline LED
does not light up.
Ans.
Check the following:
1. Install and open tpPLC Utility. The utility will automatically detect all other powerline adapters
on your powerline network.
2. Try to plug a second powerline adapter into a nearby power outlet and check whether the
Powerline LED lights up or not.
3. Contact your local dealer for technical support if the Powerline LED still fails to light up after the
above procedures.